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~isPartOf:"International journal of business and economics"
~language:"eng"
~subject:"Beziehungsmarketing"
~subject:"customer service"
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Search: subject_exact:"Technischer Kundendienst"
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Beziehungsmarketing
customer service
Customer service
10
Kundenservice
10
Customer satisfaction
8
Kundenzufriedenheit
8
Relationship marketing
8
Dienstleistungsqualität
7
Service quality
7
Consumer behaviour
5
Konsumentenverhalten
5
Cable television
2
Hotel industry
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Hotellerie
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Kabelfernsehen
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marketing
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Air passenger transport
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Air transport
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Airline
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Arbeitszufriedenheit
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Beschwerdemanagement
1
Brand image
1
Brand management
1
Competition
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Complaint management
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Dienstleistungsmarketing
1
Einzelhandel
1
Fluggesellschaft
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Flughafen
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Gastronomie
1
Job satisfaction
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Luftverkehr
1
Markenführung
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Markenimage
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Marketing management
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Marketingmanagement
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Mobilkommunikation
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Article
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English
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Haberern, Lauren
2
Bish, Rachael
1
Chan, Auston
1
Chen, Po-Ju
1
Coleman, Linda Jane
1
Guan, Xinhua
1
Mena, Miguela
1
Shelby, Lori
1
Shih, Hui-Wen
1
Weerapon Thongma
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International journal of business and economics
The journal of services marketing
39
Journal of retailing and consumer services
35
Journal of business research : JBR
31
International journal of hospitality management
30
The service industries journal
17
Journal of service research : JSR
16
Journal of service research
15
International journal of contemporary hospitality management
10
Journal of service theory and practice
10
Journal of service theory and practice : JSTP
10
Journal of marketing
9
Managing service quality : MSQ ; an international journal
9
Services marketing quarterly
9
Journal of the Academy of Marketing Science
8
Service business
8
International journal of services and operations management
7
Journal of hospitality marketing & management
7
Journal of retailing
7
European research studies
6
International journal of consumer studies
6
Journal of service management
6
Psychology & marketing
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
European journal of marketing
5
European journal of marketing : EJM
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of quality and service sciences
5
International journal of services and standards
5
International journal of services, economics and management
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of travel and tourism marketing
5
Manufacturing & service operations management : M & SOM
5
The TQM journal : the international review of organizational improvement
5
Business horizons
4
Business process management journal
4
Cogent business & management
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
The Cornell hospitality quarterly
4
The journal of applied business research
4
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ECONIS (ZBW)
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1
Getting back to basics with modern technology : accuracy, timeliness, and customer service
Shelby, Lori
- In:
International journal of business and economics
16
(
2017
)
2
,
pp. 201-204
Persistent link: https://www.econbiz.de/10011971493
Saved in:
2
Medical insurance mayhem : one woman's struggle for information
Bish, Rachael
- In:
International journal of business and economics
16
(
2017
)
2
,
pp. 219-225
Persistent link: https://www.econbiz.de/10011971508
Saved in:
3
Hotel shuttle service fails to get the customer to the airport on time
Weerapon Thongma
- In:
International journal of business and economics
16
(
2017
)
2
,
pp. 241-247
Persistent link: https://www.econbiz.de/10011971515
Saved in:
4
Airline service failed!
Mena, Miguela
- In:
International journal of business and economics
16
(
2017
)
3
,
pp. 257-262
Persistent link: https://www.econbiz.de/10011973043
Saved in:
5
Not so flexible cable
Haberern, Lauren
;
Coleman, Linda Jane
- In:
International journal of business and economics
16
(
2017
)
3
,
pp. 269-272
Persistent link: https://www.econbiz.de/10011973047
Saved in:
6
Don't bug me! : service recovery for cockroach sighting in hotel food services
Shih, Hui-Wen
;
Chen, Po-Ju
- In:
International journal of business and economics
16
(
2017
)
3
,
pp. 295-301
Persistent link: https://www.econbiz.de/10011973060
Saved in:
7
Right about student rights?
Chan, Auston
- In:
International journal of business and economics
16
(
2017
)
3
,
pp. 307-312
Persistent link: https://www.econbiz.de/10011973062
Saved in:
8
Cable me not
Haberern, Lauren
- In:
International journal of business and economics
16
(
2017
)
3
,
pp. 323-328
Persistent link: https://www.econbiz.de/10011974039
Saved in:
9
The challenge to focus on customer needs
Guan, Xinhua
- In:
International journal of business and economics
16
(
2017
)
3
,
pp. 335-339
Persistent link: https://www.econbiz.de/10011974053
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