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~isPartOf:"International journal of business and economics"
~subject:"Beziehungsmarketing"
~subject:"Salespeople"
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Beziehungsmarketing
Salespeople
Customer service
10
Kundenservice
10
Customer satisfaction
8
Kundenzufriedenheit
8
Relationship marketing
8
Dienstleistungsqualität
7
Service quality
7
Consumer behaviour
5
Konsumentenverhalten
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customer service
4
Cable television
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Hotel industry
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Hotellerie
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marketing
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Air passenger transport
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Arbeitszufriedenheit
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Beschwerdemanagement
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Brand image
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Brand management
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Competition
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Complaint management
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Dienstleistungsmarketing
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Einzelhandel
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Fluggesellschaft
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Gastronomie
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Job satisfaction
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Luftverkehr
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Markenführung
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Markenimage
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Marketing management
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Marketingmanagement
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Mobilkommunikation
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Bish, Rachael
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Chan, Auston
1
Chen, Po-Ju
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Guan, Xinhua
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Haberern, Lauren
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Mena, Miguela
1
Shelby, Lori
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Shih, Hui-Wen
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Weerapon Thongma
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International journal of business and economics
The journal of services marketing
39
Journal of business research : JBR
38
Journal of retailing and consumer services
38
International journal of hospitality management
31
Journal of service research
20
The service industries journal
20
Journal of service research : JSR
16
SpringerLink / Bücher
16
Journal of service theory and practice
12
International journal of contemporary hospitality management
11
Journal of retailing
10
Journal of service theory and practice : JSTP
10
Managing service quality : MSQ ; an international journal
9
Service business
9
Services marketing quarterly
9
Journal of marketing
8
Journal of service management
8
Journal of the Academy of Marketing Science
8
Gabler Edition Wissenschaft
7
International journal of services and operations management
7
European journal of marketing
6
Journal of hospitality marketing & management
6
Psychology & marketing
6
Springer eBook Collection / Business and Economics
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
European journal of marketing : EJM
5
European research studies
5
Industrial marketing management : the international journal for industrial and high-tech firms
5
International journal of consumer studies
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of quality and service sciences
5
International journal of services and standards
5
Journal of travel and tourism marketing
5
Manufacturing & service operations management : M & SOM
5
Marketing : ZFP ; journal of research and management
5
The TQM journal : the international review of organizational improvement
5
Tourism management : research, policies, practice
5
Business horizons
4
Business process management journal
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ECONIS (ZBW)
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1
Getting back to basics with modern technology : accuracy, timeliness, and customer service
Shelby, Lori
- In:
International journal of business and economics
16
(
2017
)
2
,
pp. 201-204
Persistent link: https://www.econbiz.de/10011971493
Saved in:
2
Medical insurance mayhem : one woman's struggle for information
Bish, Rachael
- In:
International journal of business and economics
16
(
2017
)
2
,
pp. 219-225
Persistent link: https://www.econbiz.de/10011971508
Saved in:
3
Hotel shuttle service fails to get the customer to the airport on time
Weerapon Thongma
- In:
International journal of business and economics
16
(
2017
)
2
,
pp. 241-247
Persistent link: https://www.econbiz.de/10011971515
Saved in:
4
Airline service failed!
Mena, Miguela
- In:
International journal of business and economics
16
(
2017
)
3
,
pp. 257-262
Persistent link: https://www.econbiz.de/10011973043
Saved in:
5
Don't bug me! : service recovery for cockroach sighting in hotel food services
Shih, Hui-Wen
;
Chen, Po-Ju
- In:
International journal of business and economics
16
(
2017
)
3
,
pp. 295-301
Persistent link: https://www.econbiz.de/10011973060
Saved in:
6
Right about student rights?
Chan, Auston
- In:
International journal of business and economics
16
(
2017
)
3
,
pp. 307-312
Persistent link: https://www.econbiz.de/10011973062
Saved in:
7
Cable me not
Haberern, Lauren
- In:
International journal of business and economics
16
(
2017
)
3
,
pp. 323-328
Persistent link: https://www.econbiz.de/10011974039
Saved in:
8
The challenge to focus on customer needs
Guan, Xinhua
- In:
International journal of business and economics
16
(
2017
)
3
,
pp. 335-339
Persistent link: https://www.econbiz.de/10011974053
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