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~isPartOf:"International journal of business and economics"
~subject:"Customer satisfaction"
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Customer satisfaction
Customer service
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Beziehungsmarketing
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Kundenzufriedenheit
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8
Dienstleistungsqualität
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Service quality
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customer service
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Chan, Auston
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International journal of business and economics
Journal of retailing and consumer services
47
The journal of services marketing
46
International journal of hospitality management
42
Journal of business research : JBR
36
Journal of service research
19
Journal of service research : JSR
18
The service industries journal
14
International journal of contemporary hospitality management
13
Journal of hospitality marketing & management
13
Journal of service theory and practice
13
Journal of service management
11
Services marketing quarterly
11
Service business
10
The TQM journal : the international review of organizational improvement
10
Journal of retailing
9
Journal of service theory and practice : JSTP
9
Managing service quality : MSQ ; an international journal
8
Psychology & marketing
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
European journal of marketing
7
Journal of air transport management
7
Journal of the Academy of Marketing Science
7
European journal of marketing : EJM
6
International journal of production economics
6
International journal of quality and service sciences
6
International journal of services and operations management
6
International journal of services, economics and management
6
Journal of travel and tourism marketing
6
The Cornell hospitality quarterly
6
Asia Pacific journal of marketing and logistics
5
Cogent business & management
5
European research studies
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of productivity and quality management : IJPQM
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Marketing letters : a journal of research in marketing
5
The international review of retail, distribution and consumer research
5
Tourism management perspectives : TMP
5
Australasian marketing journal
4
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ECONIS (ZBW)
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1
Getting back to basics with modern technology : accuracy, timeliness, and customer service
Shelby, Lori
- In:
International journal of business and economics
16
(
2017
)
2
,
pp. 201-204
Persistent link: https://www.econbiz.de/10011971493
Saved in:
2
Medical insurance mayhem : one woman's struggle for information
Bish, Rachael
- In:
International journal of business and economics
16
(
2017
)
2
,
pp. 219-225
Persistent link: https://www.econbiz.de/10011971508
Saved in:
3
My Soul Shoe* store story : poor product repair and customer service experience
Sweet, Tia
- In:
International journal of business and economics
16
(
2017
)
2
,
pp. 233-239
Persistent link: https://www.econbiz.de/10011971511
Saved in:
4
Hotel shuttle service fails to get the customer to the airport on time
Weerapon Thongma
- In:
International journal of business and economics
16
(
2017
)
2
,
pp. 241-247
Persistent link: https://www.econbiz.de/10011971515
Saved in:
5
Airline service failed!
Mena, Miguela
- In:
International journal of business and economics
16
(
2017
)
3
,
pp. 257-262
Persistent link: https://www.econbiz.de/10011973043
Saved in:
6
Don't bug me! : service recovery for cockroach sighting in hotel food services
Shih, Hui-Wen
;
Chen, Po-Ju
- In:
International journal of business and economics
16
(
2017
)
3
,
pp. 295-301
Persistent link: https://www.econbiz.de/10011973060
Saved in:
7
Right about student rights?
Chan, Auston
- In:
International journal of business and economics
16
(
2017
)
3
,
pp. 307-312
Persistent link: https://www.econbiz.de/10011973062
Saved in:
8
The challenge to focus on customer needs
Guan, Xinhua
- In:
International journal of business and economics
16
(
2017
)
3
,
pp. 335-339
Persistent link: https://www.econbiz.de/10011974053
Saved in:
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