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~isPartOf:"International journal of business information systems : IJBIS"
~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~subject:"Kundenzufriedenheit"
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Search: subject_exact:"Consumer behaviour"
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Kundenzufriedenheit
Consumer behaviour
300
Konsumentenverhalten
300
Beziehungsmarketing
73
Relationship marketing
73
Customer satisfaction
67
Dienstleistungsqualität
56
Service quality
56
Gastronomie
48
Restaurant industry
48
Online retailing
44
Online-Handel
44
Innovation adoption
42
Innovationsakzeptanz
42
Social Web
37
Social web
37
E-commerce
35
Electronic Commerce
35
Hotel industry
35
Hotellerie
35
Internet marketing
34
Online-Marketing
34
Holiday behaviour
31
Urlaubsverhalten
31
Viral marketing
28
Virales Marketing
28
Brand image
27
Markenimage
27
Brand management
24
Markenführung
24
Tourism
23
Tourismus
23
Confidence
22
Vertrauen
22
Website
22
Emotion
19
Electronic Banking
18
Electronic banking
18
USA
17
United States
17
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Undetermined
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Article
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67
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67
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English
67
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Kim, Eojina
3
Mattila, Anna S.
3
Raab, Carola
3
Tang, Liang
3
Han, Heesup
2
Lee, Seonjeong
2
Liu, Matthew Tingchi
2
Miao, Li
2
Ryu, Kisang
2
Wong, IpKin Anthony
2
Abdul Hafaz Ngah
1
Abdul Talib, Yurita Yakimin
1
Aggarwal, Himanshu
1
Agrawal, Amit Kumar
1
Agrawal, Arjun
1
Al-Rdaydeh, Mahmoud
1
Ali, Mohamed Ahmed
1
Alkhawaldeh, Abdelbaset M.
1
Arif, Imtiaz
1
Arminen, Heli
1
Arteaga-Moreno, Francisco
1
Aslam, Wajeeha
1
Back, Ki-joon
1
Baker, Melissa A.
1
Bartholomew, Darrel E.
1
Beaves, Robert
1
Berezan, Orie
1
Bhoyar, Pravin Kumar
1
Bimonte, Sandro
1
Binh Giang Nguyen
1
Bogicevic, Vanja
1
Boon Liat Cheng
1
Bosselman, Robert
1
Bujisic, Milos
1
Bunker, Matthew P.
1
Cabello-Manrique, David
1
Cham Tat Huei
1
Chen, Chien-Yu
1
Chen, Ivy S. N.
1
Chen, Nan
1
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International journal of business information systems : IJBIS
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
Journal of retailing and consumer services
319
International journal of hospitality management
184
Journal of business research : JBR
142
The journal of services marketing
101
Journal of hospitality marketing & management
91
Journal of travel and tourism marketing
84
International journal of contemporary hospitality management
77
Cogent business & management
70
Services marketing quarterly
57
Tourism management : research, policies, practice
54
The service industries journal
49
Psychology & marketing
48
Asia Pacific journal of marketing and logistics
47
Service business
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
39
Journal of service management
38
Journal of service research : JSR
38
Journal of strategic marketing
35
International journal of electronic marketing and retailing : IJEMR
34
The international journal of bank marketing : IJBM
34
Tourism management perspectives : TMP
34
European journal of marketing : EJM
33
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
30
The international review of retail, distribution and consumer research
28
International journal of retail and distribution management
27
Journal of air transport management
26
Journal of the Academy of Marketing Science
26
International journal of quality and service sciences
25
International journal of retail & distribution management
25
Journal of Asian finance, economics and business : JAFEB
25
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
25
The TQM journal : the international review of organizational improvement
25
Total quality management & business excellence
24
International journal of services and operations management
23
International journal of services, economics and management
23
Journal of Islamic marketing
23
Journal of internet commerce
23
Tourism analysis : an interdisciplinary tourism & hospitality journal
23
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ECONIS (ZBW)
67
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1
Study of e-services quality and customer loyalty : a moderated mediation model of perceived switching cost and e-satisfaction
Deepika
;
Singh, Shashank Vikram Pratap
;
Sumanjeet Singh
; …
- In:
International journal of business information systems : …
43
(
2023
)
4
,
pp. 528-541
Persistent link: https://www.econbiz.de/10014336896
Saved in:
2
Determining criteria for evaluating the quality of Vietnamese hotel through guest's online reviews
Ha Nguyen Thi Thu
;
Vinh Ho Ngoc
;
Tuan Tran Minh
;
Binh …
- In:
International journal of business information systems : …
44
(
2023
)
2
,
pp. 249-267
Persistent link: https://www.econbiz.de/10014437130
Saved in:
3
The role of post-stay evaluation on eWOM and hotel revisit intention among Gen Y
Sharipudin, Mohamad-Noor Salehhuddin
;
Cheung, Man Lai
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
1
,
pp. 57-83
Persistent link: https://www.econbiz.de/10014229967
Saved in:
4
Marketing a destination brand image to Muslim tourists : does accessibility to cultural needs matter in developing brand loyalty?
Wisker, Zazli Lily
;
Kadirov, Djavlonbek
;
Nizar, Jithin
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
1
,
pp. 84-105
Persistent link: https://www.econbiz.de/10014229970
Saved in:
5
The role of cultural differences in customer retention : evidence from the high-contact service industry
Fam, Kim Shyan
;
Boon Liat Cheng
;
Cham Tat Huei
;
Yi, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
1
,
pp. 257-288
Persistent link: https://www.econbiz.de/10014230003
Saved in:
6
Applying expanded servicescape to the hotel industry
Lee, Seonjeong
;
Chuang, Ning-Kuang
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
4
,
pp. 771-796
Persistent link: https://www.econbiz.de/10013171233
Saved in:
7
Intention to use mobile banking services : extended model
Alkhawaldeh, Abdelbaset M.
;
Matar, Ali
;
Al-Rdaydeh, Mahmoud
- In:
International journal of business information systems : …
39
(
2022
)
2
,
pp. 157-169
Persistent link: https://www.econbiz.de/10013198387
Saved in:
8
Hierarchal formation of trust on peer-to-peer lodging platforms
Luo, Yi
;
Tang, Liang
;
Kim, Eojina
;
Wang, Xi
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
7
,
pp. 1384-1410
Persistent link: https://www.econbiz.de/10013387405
Saved in:
9
Active and reactive value dimensions : a dynamic-based perspective in the hotel sector
Gallarza, Martina G.
;
Sánchez-Fernández, Raquel
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
7
,
pp. 1436-1473
Persistent link: https://www.econbiz.de/10013387412
Saved in:
10
The antecedents of tourists' continuous usage intention of self-service technology in Taiwan
Wu, Cedric Hsi-Jui
;
Phung, Thanh-Binh
- In:
International journal of business information systems : …
38
(
2021
)
2
,
pp. 281-298
Persistent link: https://www.econbiz.de/10012695206
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