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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"International journal of hospitality management"
~subject:"Firm performance"
~subject:"Service quality"
~type_genre:"Aufsatz in Zeitschrift"
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Firm performance
Service quality
Confidence
96
Vertrauen
96
Consumer behaviour
54
Konsumentenverhalten
54
Trust
30
Hotel industry
28
Hotellerie
28
Beziehungsmarketing
27
Relationship marketing
27
Dienstleistungsqualität
18
Gastronomie
16
Restaurant industry
16
Customer satisfaction
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Kundenzufriedenheit
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Brand trust
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Brand image
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Social web
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Verhalten in Organisationen
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Aufsatz in Zeitschrift
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Gursoy, Dogan
2
Han, Heesup
2
Ahmad, Wasim
1
Ai, Jin
1
Akhtar, Nadeem
1
Avci, Turgay
1
Bae, So Young
1
Bai, Billy
1
Chang, Yee-Shan
1
Cheah, Jun-Hwa
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Della Corte, Valentina
1
El-Kassar, Abdul-Nasser
1
Eluwole, Kayode K.
1
Eser, Zeliha
1
Fernandes, Teresa Maria
1
Ha, Hong Youl
1
Hwang, Jinsoo
1
Islam, Tahir
1
Itani, Omar S.
1
Jeong, Chul
1
Joppe, Marion
1
Karatepe, Osman M.
1
Kennell, James
1
King, Ceridwyn
1
Lee, Choong-Ki
1
Leung, Xi Y.
1
Liang, Lena Jingen
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Lim, Xin-Jean
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Liu, Yue
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Lo, Yin-hsi
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Mao, Zhenxing
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Morrison, Alastair M.
1
Pan, Huifeng
1
Paul, Justin
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International journal of contemporary hospitality management
International journal of hospitality management
Journal of retailing and consumer services
17
Industrial marketing management : the international journal for industrial and high-tech firms
11
The service industries journal
10
Asia Pacific journal of marketing and logistics
9
Journal of business research : JBR
9
Journal of strategic marketing
9
The journal of services marketing
8
Cogent business & management
6
Journal of hospitality marketing & management
6
European research studies
5
International journal of economics and financial issues : IJEFI
5
Journal for global business advancement : JGBA
5
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
5
Journal of travel and tourism marketing
5
Service business
5
Services marketing quarterly
5
Information systems and e-business management : ISeB
4
International business review : the official journal of the European International Business Academy
4
International journal of quality & reliability management
4
International journal of services, economics and management
4
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
4
Journal of service research : JSR
4
Journal of the Academy of Marketing Science
4
Pakistan journal of commerce and social sciences
4
The accounting review : a publication of the American Accounting Association
4
The international journal of bank marketing : IJBM
4
The journal of business & industrial marketing
4
Tourism management : research, policies, practice
4
Finance research letters
3
Future Business Journal
3
Health marketing quarterly
3
International journal of bank marketing
3
International journal of business and globalisation : IJBG
3
International journal of business excellence
3
International journal of consumer studies
3
International journal of electronic marketing and retailing : IJEMR
3
International journal of financial research
3
International journal of public sector performance management : IJPSPM
3
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ECONIS (ZBW)
20
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date (oldest first)
1
Role of trust in customer attitude and behaviour formation towards social service robots
Della Corte, Valentina
;
Sepe, Fabiana
;
Gursoy, Dogan
; …
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014440008
Saved in:
2
Why do hotel frontline employees use service robots in the workplace? : a technology affordance theory perspective
Leung, Xi Y.
;
Zhang, Huiying
;
Lyu, Jiaying
;
Bai, Billy
- In:
International journal of hospitality management
108
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013482355
Saved in:
3
Effects of offering incentives for reviews on trust : role of review quality and incentive source
Ai, Jin
;
Gursoy, Dogan
;
Liu, Yue
;
Lv, Xingyang
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013266168
Saved in:
4
Are unmanned smart hotels du jour or are they here forever? : experiential pathway analysis of antecedents of satisfaction and loyalty
Chang, Yee-Shan
;
Cheah, Jun-Hwa
;
Lim, Xin-Jean
; …
- In:
International journal of hospitality management
104
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013255958
Saved in:
5
The moderating role of mobile promotion during current and subsequent purchasing occasions : the case of restaurant delivery services
Pan, Huifeng
;
Ha, Hong Youl
- In:
International journal of contemporary hospitality management
34
(
2022
)
2
,
pp. 601-622
Persistent link: https://www.econbiz.de/10013164481
Saved in:
6
Consumers' untrust and behavioral intentions in the backdrop of hotel booking attributes
Akhtar, Nadeem
;
Siddiqi, Umar Iqbal
;
Islam, Tahir
; …
- In:
International journal of contemporary hospitality management
34
(
2022
)
5
,
pp. 2026-2047
Persistent link: https://www.econbiz.de/10013412136
Saved in:
7
Ethical leadership, trust in organization and their impacts on critical hotel employee outcomes
Eluwole, Kayode K.
;
Karatepe, Osman M.
;
Avci, Turgay
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013185203
Saved in:
8
"Service with a piercing" : does it (really) influence guests’ perceptions of attraction, confidence and competence of hospitality receptionists?
Pinto, Luisa Helena
;
Vieira, Bruno Pinheiro
;
Fernandes, …
- In:
International journal of hospitality management
86
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012241515
Saved in:
9
Value get, value give : the relationships among perceived value, relationship quality, customer engagement, and value consciousness
Itani, Omar S.
;
El-Kassar, Abdul-Nasser
;
Loureiro, …
- In:
International journal of hospitality management
80
(
2019
),
pp. 78-90
Persistent link: https://www.econbiz.de/10012058611
Saved in:
10
Modeling consumer distrust of online hotel reviews
Ahmad, Wasim
;
Sun, Jin
- In:
International journal of hospitality management
71
(
2018
),
pp. 77-90
Persistent link: https://www.econbiz.de/10011849560
Saved in:
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