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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Journal of consumer behaviour : an international research review"
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Search: subject:"Verbraucherzufriedenheit"
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Customer satisfaction
168
Kundenzufriedenheit
168
Dienstleistungsqualität
95
Service quality
95
Consumer behaviour
82
Konsumentenverhalten
82
Beziehungsmarketing
57
Relationship marketing
57
Hotel industry
48
Hotellerie
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Beschwerdemanagement
19
Complaint management
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Virales Marketing
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168
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Han, Heesup
6
Jang, Soocheong
4
Jeong, Miyoung
4
Fong, Lawrence Hoc Nang
3
Lee, Jin-soo
3
Oh, Haemoon
3
Olsen, Svein O.
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Wong, IpKin Anthony
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Alnawas, Ibrahim
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2
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2
Hansen, Torben
2
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2
Jani, Dev
2
Kim, Jong Min
2
Kim, Soyeon
2
Kwun, David J.
2
Ladhari, Riadh
2
Law, Chun Hung Roberts
2
Liu, Matthew Tingchi
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Mao, Zhenxing
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McPhail, Ruth
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Parsa, H. G.
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Prentice, Catherine
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Torres, Edwin N.
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Tudoran, Ana Alina
2
Wu, Luorong
2
Abu Farha, Allam K.
1
Aguilar-Rojas, Oscar
1
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International journal of contemporary hospitality management
Journal of consumer behaviour : an international research review
Journal of retailing and consumer services
419
International journal of hospitality management
355
Journal of business research : JBR
289
The journal of services marketing
191
The service industries journal
171
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Tourism management : research, policies, practice
167
Journal of travel and tourism marketing
162
Journal of hospitality marketing & management
153
Cogent business & management
100
Services marketing quarterly
99
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
94
Journal of service research : JSR
88
Journal of air transport management
87
Asia Pacific journal of marketing and logistics
85
Service business
85
The TQM journal : the international review of organizational improvement
82
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
81
Tourism management perspectives : TMP
81
Psychology & marketing
78
International journal of productivity and quality management : IJPQM
72
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
69
Journal of service management
69
The international journal of bank marketing : IJBM
66
SpringerLink / Bücher
64
Total quality management & business excellence
64
International journal of quality and service sciences
63
International journal of services and operations management
63
Journal of strategic marketing
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Journal of Asian finance, economics and business : JAFEB
59
Managing service quality : MSQ ; an international journal
57
International journal of quality & reliability management
56
International journal of services, economics and management
52
Journal of retailing
52
Journal of marketing
51
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
50
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ECONIS (ZBW)
168
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71
Adult vocational decision, career satisfaction and future intention : insights from the hospitality industry
Zopiatis, Anastasios
;
Theocharous, Antonis L.
; …
- In:
International journal of contemporary hospitality management
28
(
2016
)
12
,
pp. 2696-2720
Persistent link: https://www.econbiz.de/10011610941
Saved in:
72
Accommodation preferences of the girlfriend getaway market in Malaysia : self-image, satisfaction and loyalty
Khoo-Lattimore, Catheryn
;
Prayag, Girish
- In:
International journal of contemporary hospitality management
28
(
2016
)
12
,
pp. 2748-2770
Persistent link: https://www.econbiz.de/10011610959
Saved in:
73
Service quality and brand loyalty : the mediation effect of brand passion, brand affection and self-brand connection
Hemsley-Brown, Jane
;
Alnawas, Ibrahim
- In:
International journal of contemporary hospitality management
28
(
2016
)
12
,
pp. 2771-2794
Persistent link: https://www.econbiz.de/10011610968
Saved in:
74
Factors affecting memorability of service failures : a longitudinal analysis
Kim, Jong-Hyeong
;
Jang, Soocheong
- In:
International journal of contemporary hospitality management
28
(
2016
)
8
,
pp. 1676-1701
Persistent link: https://www.econbiz.de/10011613986
Saved in:
75
Authenticity : do tourist perceptions of winery experiences affect behavioral intentions?
Kim, Hyojin
;
Bonn, Mark Andrew
- In:
International journal of contemporary hospitality management
28
(
2016
)
4
,
pp. 839-859
Persistent link: https://www.econbiz.de/10011585381
Saved in:
76
A critical review of research on customer experience management : theoretical, methodological and cultural perspectives
Hwang, Johye
;
Seo, Soobin
- In:
International journal of contemporary hospitality management
28
(
2016
)
10
,
pp. 2218-2246
Persistent link: https://www.econbiz.de/10011567263
Saved in:
77
Insights into emotional contagion and its effects at the hotel front desk
Ustrov, Yury
;
Aparicio-Valverde, Mireia
;
Ryan, Gerard
- In:
International journal of contemporary hospitality management
28
(
2016
)
10
,
pp. 2285-2309
Persistent link: https://www.econbiz.de/10011567315
Saved in:
78
Satisfaction, value and intention to return in hotels
Worsfold, Kate
;
Fisher, Ron
;
McPhail, Ruth
;
Francis, Mark
; …
- In:
International journal of contemporary hospitality management
28
(
2016
)
11
,
pp. 2570-2588
Persistent link: https://www.econbiz.de/10011641600
Saved in:
79
Post-visit and pre-visit tourist destination image through eWOM sentiment analysis and perceived helpfulness
González-Rodríguez, M. Rosario
;
Martínez-Torres, Rocio
; …
- In:
International journal of contemporary hospitality management
28
(
2016
)
11
,
pp. 2609-2627
Persistent link: https://www.econbiz.de/10011641625
Saved in:
80
Systematic review of the elements and service standards of delightful service
Wang, Jen Chun
;
Wang, Yi-Chieh
;
Tai, Yang-Fei
- In:
International journal of contemporary hospitality management
28
(
2016
)
7
,
pp. 1310-1337
Persistent link: https://www.econbiz.de/10011596010
Saved in:
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