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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Journal of customer behaviour"
~subject:"Service quality"
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Search: subject_exact:"Kundenwertanalyse"
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Service quality
Customer value
23
Kundenwert
23
Beziehungsmarketing
12
Relationship marketing
12
Consumer behaviour
9
Konsumentenverhalten
9
Betriebliche Wertschöpfung
8
Dienstleistungsqualität
8
Value creation
8
Customer integration
6
Kundenintegration
6
Service-Dominant Logic
5
Service-dominant logic
5
Value co-creation
5
Customer satisfaction
4
Hotel industry
4
Hotellerie
4
Kundenzufriedenheit
4
Gastronomie
3
Restaurant industry
3
Airbnb
2
B-to-B-Marketing
2
Business-to-business marketing
2
Gastgewerbe
2
Großbritannien
2
Hospital
2
Hospitality industry
2
Krankenhaus
2
Salespeople
2
Share Economy
2
Sharing economy
2
United Kingdom
2
Verkaufspersonal
2
2007
1
Active loyalty
1
Activity-based costing
1
Advocacy intentions
1
Arzneimittel
1
Behavioral intentions
1
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Bai, Billy
1
Balaji, M. S.
1
Chon, Kaye
1
Deng, Aimin
1
Ervasti, Mari
1
Gu, Huimin
1
Hampson, Daniel P.
1
Hao, Fei
1
Helkkula, Anu
1
Huang, Shanshan
1
Jiang, Yangyang
1
Kelleher, Carol
1
Kim, Kawon
1
Li, Mingfei
1
Ma, Shuang
1
Mattila, Anna S.
1
Oh, Haemoon
1
Wang, Yonggui
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Yang, Wan
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Zhang, Xiya
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Zhou, Shoujiang
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International journal of contemporary hospitality management
Journal of customer behaviour
International journal of hospitality management
13
The service industries journal
12
Journal of retailing and consumer services
11
Journal of business research : JBR
8
Journal of hospitality and tourism insights
6
Journal of service research : JSR
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Journal of service management
5
The TQM journal : the international review of organizational improvement
5
The journal of services marketing
5
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of services and operations management
4
Journal of air transport management
4
Journal of service theory and practice : JSTP
4
Service business
4
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
3
International journal of services, economics and management
3
Journal of strategic marketing
3
Management decision : MD
3
Australasian marketing journal
2
Cogent business & management
2
Faculty & research / Insead : working paper series
2
International journal of electronic customer relationship management : IJECRM
2
International journal of productivity and quality management : IJPQM
2
International journal of retail & distribution management
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of hospitality marketing & management
2
Journal of retailing
2
Journal of travel and tourism marketing
2
Marketing theory
2
The international journal of bank marketing : IJBM
2
Tourism management : research, policies, practice
2
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
1
Academic journal of economic studies
1
Acta Universitatis Danubius / Oeconomica
1
Acta Wexionensia
1
American economic journal : a journal of the American Economic Association
1
Asia Pacific business review
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ECONIS (ZBW)
8
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1
Contactless service in hospitality : bridging customer equity, experience, delight, satisfaction, and trust
Hao, Fei
;
Chon, Kaye
- In:
International journal of contemporary hospitality management
34
(
2022
)
1
,
pp. 113-134
Persistent link: https://www.econbiz.de/10012798183
Saved in:
2
From service-dominant orientation to positive customer outcomes : a self-determination model in the custom travel service context
Li, Mingfei
;
Huang, Shanshan
;
Deng, Aimin
;
Bai, Billy
; …
- In:
International journal of contemporary hospitality management
34
(
2022
)
1
,
pp. 299-320
Persistent link: https://www.econbiz.de/10012798193
Saved in:
3
Robots at your service : value facilitation and value co-creation in restaurants
Zhang, Xiya
;
Balaji, M. S.
;
Jiang, Yangyang
- In:
International journal of contemporary hospitality management
34
(
2022
)
5
,
pp. 2004-2025
Persistent link: https://www.econbiz.de/10013412133
Saved in:
4
Customer satisfaction, service quality, and customer value: years 2000-2015
Oh, Haemoon
;
Kim, Kawon
- In:
International journal of contemporary hospitality management
29
(
2017
)
1
,
pp. 2-29
Persistent link: https://www.econbiz.de/10011611056
Saved in:
5
Opportunities and challenges of value co-creation : the role of customer involvement in hotel service development
Ma, Shuang
;
Gu, Huimin
;
Wang, Yonggui
;
Hampson, Daniel P.
- In:
International journal of contemporary hospitality management
29
(
2017
)
12
,
pp. 3023-3043
Persistent link: https://www.econbiz.de/10011804911
Saved in:
6
Why do we buy luxury experiences? : measuring value perceptions of luxury hospitality services
Yang, Wan
;
Mattila, Anna S.
- In:
International journal of contemporary hospitality management
28
(
2016
)
9
,
pp. 1848-1867
Persistent link: https://www.econbiz.de/10011624179
Saved in:
7
Understanding and predicting customer behaviour : framework of value dimensions in mobile services
Ervasti, Mari
- In:
Journal of customer behaviour
12
(
2013
)
2/3
,
pp. 135-158
Persistent link: https://www.econbiz.de/10010233764
Saved in:
8
Circularity of customer service experience and customer perceived value
Helkkula, Anu
;
Kelleher, Carol
- In:
Journal of customer behaviour
9
(
2010
)
1
,
pp. 37-53
Persistent link: https://www.econbiz.de/10003965734
Saved in:
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