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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Journal of marketing theory and practice"
~isPartOf:"Journal of the Academy of Marketing Science"
~isPartOf:"The journal of business & industrial marketing"
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Search: subject:"Customer loyalty"
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Beziehungsmarketing
28
Relationship marketing
28
Consumer behaviour
25
Customer loyalty
25
Konsumentenverhalten
25
Customer satisfaction
23
Kundenzufriedenheit
23
Customer retention
20
Kundenbindung
20
Dienstleistungsqualität
8
Service quality
8
B-to-B-Marketing
6
Business-to-business marketing
6
Marketing management
6
Marketingmanagement
6
Lieferantenmanagement
5
Supplier relationship management
5
Brand image
4
Brand management
4
Hotel industry
4
Hotellerie
4
Markenführung
4
Markenimage
4
Meta-Analyse
4
Meta-analysis
4
Viral marketing
4
Virales Marketing
4
Dienstleistungssektor
3
Einzelhandel
3
Ethiopia
3
Kundenbindungsprogramm
3
Loyalty program
3
Retail trade
3
Service industry
3
Share of wallet
3
USA
3
United States
3
Äthiopien
3
Bibliometrics
2
Bibliometrie
2
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English
39
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Afaq, Anam
1
Ahearne, Michael
1
Alet Vilaginés, Josep
1
Alonso-Garcia, Javier
1
Amos, Clinton
1
Aparicio-Valverde, Mireia
1
Arnold, Todd J.
1
Askariazad, Mohammad Hossein
1
Babakhani, Nazila
1
Beatty, Sharon E.
1
Beck, Joshua T.
1
Belli, Alex
1
Bilgihan, Anil
1
Bill, Fabian
1
Bitner, Mary Jo
1
Bock, Dora E.
1
Bowen, John T.
1
Briggs, Elten
1
Brockhaus, Sebastian
1
Brown, Stephen Walter
1
Brunetti, Federico
1
Brüggen, Elisabeth C.
1
Burnham, Thomas A.
1
Bush, Alan J.
1
Carrillat, François A.
1
Chang, Wen
1
Chen McCain, Shiang-Lih
1
Chu, Rongwei
1
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1
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1
Confente, Ilenia
1
Cuesta-Valiño, Pedro
1
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Diep Ngoc Su
1
Dinca, Alexandra
1
Duy Quy Nguyen-Phuoc
1
Enkawa, Takao
1
Fawcett, Amydee M.
1
Fawcett, Stanley E.
1
Fazal-e-Hasan, Syed
1
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International journal of contemporary hospitality management
Journal of marketing theory and practice
Journal of the Academy of Marketing Science
The journal of business & industrial marketing
Journal of retailing and consumer services
51
Journal of business research : JBR
27
SpringerLink / Bücher
20
The service industries journal
18
Cogent business & management
16
Journal of hospitality marketing & management
16
Springer eBook Collection
14
Cogent Business & Management
13
International journal of hospitality management
12
Psychology & marketing
12
Research
12
The international journal of bank marketing : IJBM
12
Asia Pacific journal of marketing and logistics
10
Munich Business School - Publications
10
Services marketing quarterly
10
The TQM journal : the international review of organizational improvement
10
Munich Business School Working Paper
9
The journal of services marketing
9
International journal of electronic customer relationship management : IJECRM
8
Journal of strategic marketing
8
Service business
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Australasian marketing journal
7
Harvard business review : HBR
7
How to succeed in the digital age : strategies from 17 top managers
7
Industrial marketing management : the international journal for industrial and high-tech firms
7
International journal of quality & reliability management
7
Journal of Asian finance, economics and business : JAFEB
7
Journal of consumer behaviour : an international research review
7
Marketing intelligence & planning
7
European journal of marketing : EJM
6
Harvard-Business-Manager : das Wissen der Besten
6
International journal of quality and service sciences
6
Inventi impact: retailing & consumer services
6
Journal of Islamic marketing
6
Journal of open innovation : technology, market, and complexity
6
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
6
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ECONIS (ZBW)
39
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39
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date (oldest first)
1
Fostering
customer
loyalty
across countries in hospitality and tourism : a meta-analysis of cultural values as moderators
Qi, Xiaoxiao
;
Shi, Da
;
Huang, Zixuan
;
Chang, Wen
- In:
International journal of contemporary hospitality management
35
(
2023
)
5
,
pp. 1602-1619
Persistent link: https://www.econbiz.de/10014280870
Saved in:
2
Share of purchases in B2B : relative customer satisfaction indicators and customer characteristics as main influencers
Alet Vilaginés, Josep
- In:
The journal of business & industrial marketing
38
(
2023
)
5
,
pp. 1029-1040
Persistent link: https://www.econbiz.de/10014276725
Saved in:
3
Digitalization in B2B marketing : omnichannel management from a PLS-SEM approach
Alonso-Garcia, Javier
;
Pablo-Marti, Federico
; …
- In:
The journal of business & industrial marketing
38
(
2023
)
2
,
pp. 317-336
Persistent link: https://www.econbiz.de/10013539265
Saved in:
4
Social CRM : linking the dots of customer service and
customer
loyalty
during COVID-19 in the hotel industry
Afaq, Anam
;
Gaur, Loveleen
;
Singh, Gurmeet
- In:
International journal of contemporary hospitality management
35
(
2023
)
3
,
pp. 992-1009
Persistent link: https://www.econbiz.de/10013546105
Saved in:
5
40 years of loyalty programs : how effective are they? : generalizations from a meta-analysis
Belli, Alex
;
O'Rourke, Anne-Maree
;
Carrillat, François A.
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
1
,
pp. 147-173
Persistent link: https://www.econbiz.de/10012819749
Saved in:
6
How does quality of mobile food delivery services influence
customer
loyalty
? : Gronroos’s service quality perspective
Diep Ngoc Su
;
Duy Quy Nguyen-Phuoc
;
Tien Hanh Duong
;
My …
- In:
International journal of contemporary hospitality management
34
(
2022
)
11
,
pp. 4178-4205
Persistent link: https://www.econbiz.de/10013413352
Saved in:
7
Not the relationship type? : loyalty propensity as a reason to maintain marketing relationships
Wolter, Jeremy S.
;
Bock, Dora E.
;
Hopkins, Christopher D.
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
5
,
pp. 1052-1070
Persistent link: https://www.econbiz.de/10013390496
Saved in:
8
Customer experience management : toward implementing an evolving marketing concept
Homburg, Christian
;
Jozic, Danijel
;
Kuehnl, Christina
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
3
,
pp. 377-401
Persistent link: https://www.econbiz.de/10011684998
Saved in:
9
Understanding and managing customer relational benefits in services : a meta-analysis
Gremler, Dwayne D.
;
Van Vaerenbergh, Yves
;
Brüggen, …
- In:
Journal of the Academy of Marketing Science
48
(
2020
)
3
,
pp. 565-583
Persistent link: https://www.econbiz.de/10012290973
Saved in:
10
Salesperson social media use in business-to-business relationships : an empirical test of an integrative framework linking antecedents and consequences
Bill, Fabian
;
Feurer, Sven
;
Klarmann, Martin
- In:
Journal of the Academy of Marketing Science
48
(
2020
)
4
,
pp. 734-752
Persistent link: https://www.econbiz.de/10012293330
Saved in:
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