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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Journal of service management"
~subject:"Customer satisfaction"
~subject:"Einzelhandel"
~subject:"Kundenintegration"
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Search: subject_exact:"Beziehungsmanagement"
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Customer satisfaction
Einzelhandel
Kundenintegration
Beziehungsmarketing
226
Relationship marketing
226
Consumer behaviour
123
Konsumentenverhalten
123
Kundenzufriedenheit
93
Dienstleistungsqualität
83
Service quality
83
Hotel industry
41
Hotellerie
41
Customer integration
35
Brand management
33
Markenführung
33
Brand image
23
Markenimage
23
Social Web
22
Social web
22
Customer value
21
Kundenwert
21
Betriebliche Wertschöpfung
20
Brand
20
Gastronomie
20
Restaurant industry
20
Value creation
20
Markenartikel
19
Customer loyalty
18
Dienstleistungssektor
17
Service industry
17
Services
17
Customer experience
16
Customer service
16
Kundenservice
16
Viral marketing
16
Virales Marketing
16
Beschwerdemanagement
15
Complaint management
15
Dienstleistung
15
Confidence
14
Emotion
14
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Aksoy, Lerzan
3
Han, Heesup
3
Jaakkola, Elina
3
Kandampully, Jay
3
Ponsignon, Frederic
3
Alnawas, Ibrahim
2
Bilgihan, Anil
2
Bilstein, Nicola
2
Buhalis, Dimitrios
2
Buoye, Alexander
2
Edvardsson, Bo
2
Fisk, Raymond P.
2
Gursoy, Dogan
2
Hammedi, Wafa
2
Helkkula, Anu
2
Keiningham, Timothy
2
Kim, Soyeon
2
Malthouse, Edward C.
2
McColl-Kennedy, Janet R.
2
Rubio Benito, Natalia
2
Tanford, Sarah
2
Tronvoll, Bård
2
Witell, Lars
2
Wu, Luorong
2
Aarikka-Stenroos, Leena
1
Abu Farha, Allam K.
1
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1
Akpinar, Ezgi
1
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1
Alasker, Thamir Hamad
1
Albayrak, Tahir
1
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1
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1
Anderson, Laurel
1
Aparicio-Valverde, Mireia
1
Arbore, Alessandro
1
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1
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1
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Published in...
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International journal of contemporary hospitality management
Journal of service management
Journal of retailing and consumer services
403
Journal of business research : JBR
237
International journal of hospitality management
149
The journal of services marketing
138
The service industries journal
78
Industrial marketing management : the international journal for industrial and high-tech firms
74
Journal of hospitality marketing & management
66
Journal of retailing
61
Journal of travel and tourism marketing
60
Journal of strategic marketing
59
Journal of service research : JSR
58
Tourism management : research, policies, practice
57
Service business
53
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
53
Cogent business & management
52
Journal of the Academy of Marketing Science
51
Services marketing quarterly
50
The journal of business & industrial marketing
50
Asia Pacific journal of marketing and logistics
47
The international review of retail, distribution and consumer research
45
International journal of retail & distribution management
44
SpringerLink / Bücher
41
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
39
Psychology & marketing
39
International journal of electronic customer relationship management : IJECRM
36
International journal of retail and distribution management
35
Marketing intelligence & planning
35
The TQM journal : the international review of organizational improvement
35
Journal of marketing
34
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
34
The international journal of bank marketing : IJBM
34
The journal of product & brand management
34
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
European journal of marketing : EJM
30
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
30
International journal of electronic marketing and retailing : IJEMR
29
Journal of service research
29
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
28
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ECONIS (ZBW)
120
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1
Customer-to-customer interactions in the sport fan context : typology, framework (C2CIF) and directions for future research
Uhrich, Sebastian
;
Grohs, Reinhard
;
Koenigstorfer, Joerg
- In:
Journal of service management
35
(
2024
)
1
,
pp. 53-70
Persistent link: https://www.econbiz.de/10014456578
Saved in:
2
Employee and customer perspectives in discovering the antecedent and output relationships for hotel branding development
Liu, Chih-Hsing
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 833-851
Persistent link: https://www.econbiz.de/10014483791
Saved in:
3
Knowing how satisfied/dissatisfied is far from enough : a comprehensive customer satisfaction analysis framework based on hybrid text mining techniques
Yang, Tong
;
Wu, Jie
;
Zhang, Junming
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 873-892
Persistent link: https://www.econbiz.de/10014483793
Saved in:
4
"Going the extra mile" : an integrative model of customer delight
Kim, Soyeon
;
Kim, Mi Ran
;
Choi, Laee
- In:
International journal of contemporary hospitality management
36
(
2024
)
4
,
pp. 1193-1212
Persistent link: https://www.econbiz.de/10014483819
Saved in:
5
Mediating customer engagement in the relationship between fast-food restaurants' innovativeness and brand evangelism during COVID-19 : evidence from emergent markets
Khashan, Mohamed A.
;
Elsotouhy, Mohamed
;
Aziz, Mariam Ashraf
- In:
International journal of contemporary hospitality management
36
(
2024
)
4
,
pp. 1353-1374
Persistent link: https://www.econbiz.de/10014483845
Saved in:
6
Making the customer experience journey more hedonic in a traditionally utilitarian service context : a case study
Ponsignon, Frédéric
- In:
Journal of service management
34
(
2023
)
2
,
pp. 294-315
Persistent link: https://www.econbiz.de/10014337953
Saved in:
7
Bridging two tales of engagement : a meta-analytic review of employee engagement and customer engagement in service contexts
Michel, Eric J.
;
Lindsey-Hall, Kristina K.
;
Kepes, Sven
; …
- In:
Journal of service management
34
(
2023
)
5
,
pp. 843-866
Persistent link: https://www.econbiz.de/10014456476
Saved in:
8
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Wu, Yu
;
Groth, Markus
;
Zhang, Kaixin
;
Minbashian, Amirali
- In:
Journal of service management
34
(
2023
)
5
,
pp. 896-940
Persistent link: https://www.econbiz.de/10014456504
Saved in:
9
Insights into managerial responses to repeat customers : the moderating role of social influence and revisit intention
Ji, Xiaoxian
;
Nicolau, Juan Luis
;
Liu, Xianwei
- In:
International journal of contemporary hospitality management
35
(
2023
)
12
,
pp. 4330-4347
Persistent link: https://www.econbiz.de/10014430112
Saved in:
10
Can perceived coolness enhance memorable customer experience? : the role of customer engagement
Tsaur, Sheng-Hshiung
;
Teng, Hsiu-Yu
;
Han, Tien-Cheng
; …
- In:
International journal of contemporary hospitality management
35
(
2023
)
12
,
pp. 4468-4485
Persistent link: https://www.econbiz.de/10014430129
Saved in:
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