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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"Journal of the Academy of Marketing Science"
~subject:"Hotel industry"
~type_genre:"Aufsatz in Zeitschrift"
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Hotel industry
Beziehungsmarketing
284
Relationship marketing
284
Consumer behaviour
144
Konsumentenverhalten
144
Customer satisfaction
86
Kundenzufriedenheit
86
Dienstleistungsqualität
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Service quality
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Hotellerie
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Brand management
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Markenführung
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Lieferantenmanagement
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Supplier relationship management
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Customer value
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Kundenwert
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Brand image
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Markenimage
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Customer integration
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Kundenintegration
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Marketing management
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Marketingmanagement
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Customer loyalty
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Kundenservice
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Online-Marketing
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Customer engagement
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Viral marketing
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Virales Marketing
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International journal of contemporary hospitality management
Journal of the Academy of Marketing Science
International journal of hospitality management
85
Journal of hospitality marketing & management
38
Tourism management : research, policies, practice
24
Journal of travel and tourism marketing
17
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
15
Journal of retailing and consumer services
8
Tourism management perspectives : TMP
8
Journal of business research : JBR
6
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
6
Tourism and hospitality research : the surrey quarterly review
6
International journal of technology marketing : IJTMkt
5
Journal of hospitality and tourism insights
5
Tourism analysis : an interdisciplinary tourism & hospitality journal
5
Global business and finance review
4
International journal of services, economics and management
4
Journal for global business advancement : JGBA
4
Journal of revenue and pricing management
4
Journal of vacation marketing
4
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
Tourism economics : the business and finance of tourism and recreation
4
Advances in hospitality and leisure
3
International journal of business and economics
3
International journal of electronic customer relationship management : IJECRM
3
International journal of leisure and tourism marketing : IJLTM
3
Journal of vacation marketing : an international journal
3
The Cornell hospitality quarterly
3
Total quality management & business excellence
3
Tourism and hospitality research : THR
3
Tourism review : the official journal of the AIEST
3
Administrative Sciences : open access journal
2
Cogent business & management
2
Economic research
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
International journal of business innovation and research
2
International journal of economic perspectives : IJEP
2
International journal of management practice : IJMP
2
International journal of productivity and quality management : IJPQM
2
International journal of revenue management : IJRM
2
International journal of services and operations management : IJSOM
2
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ECONIS (ZBW)
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1
Employee and customer perspectives in discovering the antecedent and output relationships for hotel branding development
Liu, Chih-Hsing
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 833-851
Persistent link: https://www.econbiz.de/10014483791
Saved in:
2
New insights into hotel customer's revisiting intentions, based on big data
Marandi, Aliakbar
;
Tasavori, Misagh
;
Najmi, Manoochehr
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 292-311
Persistent link: https://www.econbiz.de/10014483426
Saved in:
3
The theory-practice research gains from big data : evidence from hospitality loyalty programs
Rita, Paulo
;
Tiago, Maria Teresa Borges
;
Caetano, Joana
- In:
International journal of contemporary hospitality management
35
(
2023
)
12
,
pp. 4486-4501
Persistent link: https://www.econbiz.de/10014430130
Saved in:
4
Tangible and intangible hotel in-room amenities in shaping customer experience and the consequences in the with-corona era
Kim, Jinkyung Jenny
;
Lee, Jin-soo
;
Han, Heesup
- In:
International journal of contemporary hospitality management
35
(
2023
)
2
,
pp. 657-681
Persistent link: https://www.econbiz.de/10013546072
Saved in:
5
Social CRM : linking the dots of customer service and customer loyalty during COVID-19 in the hotel industry
Afaq, Anam
;
Gaur, Loveleen
;
Singh, Gurmeet
- In:
International journal of contemporary hospitality management
35
(
2023
)
3
,
pp. 992-1009
Persistent link: https://www.econbiz.de/10013546105
Saved in:
6
Effects of inertia and switching costs on customer retention : a study of budget hotels in China
Li, Zhiyong
;
Long, Mang
;
Huang, Songshan
;
Duan, Zhaohan
; …
- In:
International journal of contemporary hospitality management
35
(
2023
)
3
,
pp. 1030-1050
Persistent link: https://www.econbiz.de/10013546110
Saved in:
7
A reflection of greenwashing practices in the hospitality industry : a scoping review
Majeed, Salman
;
Kim, Woo Gon
- In:
International journal of contemporary hospitality management
35
(
2023
)
3
,
pp. 1125-1146
Persistent link: https://www.econbiz.de/10013546116
Saved in:
8
How CSR and well-being affect work-related outcomes : a hospitality industry perspective
Guzzo, Renata F.
;
Abbott, JéAnna Lanza
;
Lee, Minwoo
- In:
International journal of contemporary hospitality management
34
(
2022
)
4
,
pp. 1470-1490
Persistent link: https://www.econbiz.de/10013164617
Saved in:
9
Using hotel reviews to assess hotel frontline employees' roles and performances
Hu, Feng
;
Trivedi, Rohit
;
Teichert, Thorsten
- In:
International journal of contemporary hospitality management
34
(
2022
)
5
,
pp. 1796-1822
Persistent link: https://www.econbiz.de/10013412103
Saved in:
10
Is coolness important to luxury hotel brand management? : the linking and moderating mechanisms between coolness and customer brand engagement
Nguyen Huu Khoi
;
Le, Angelina Nhat Hanh
- In:
International journal of contemporary hospitality management
34
(
2022
)
7
,
pp. 2425-2449
Persistent link: https://www.econbiz.de/10013412638
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