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~isPartOf:"International journal of contemporary hospitality management"
~isPartOf:"SpringerLink / Bücher"
~subject:"Kundenzufriedenheit"
~subject:"Marketing"
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Kundenzufriedenheit
Marketing
Beziehungsmarketing
375
Relationship marketing
375
Kundenmanagement
141
Consumer behaviour
110
Konsumentenverhalten
110
Deutschland
100
Germany
100
Customer satisfaction
72
Dienstleistungsqualität
56
Service quality
56
Kundenbindung
49
Brand management
47
Markenführung
47
Theorie
47
Theory
47
Hotel industry
42
Hotellerie
42
Kundenorientierung
41
Beziehungsmanagement
39
Kundenintegration
29
Kundenwert
29
Customer integration
28
Marketing management
27
Marketingmanagement
27
Unternehmen
27
Brand image
25
Customer service
25
Kundenservice
25
Markenimage
25
Customer value
24
Beschwerdemanagement
23
Lieferantenmanagement
23
Supplier relationship management
23
Complaint management
22
Social Web
21
Social web
21
Viral marketing
20
Virales Marketing
20
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7
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6
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English
63
German
31
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Fink, Klaus-J.
4
Han, Heesup
3
Alnawas, Ibrahim
2
Bilgihan, Anil
2
Gursoy, Dogan
2
Kim, Soyeon
2
Stauss, Bernd
2
Tanford, Sarah
2
Wu, Luorong
2
Abu Farha, Allam K.
1
Aguilar-Rojas, Oscar
1
Al Khateeb, Amr
1
Albayrak, Tahir
1
Anaya, Gerardo Joel
1
Aparicio-Valverde, Mireia
1
Arndt, Oliver
1
Bai, Billy
1
Baker, Melissa A.
1
Ballester, Estefania
1
Baloglu, Seyhmus
1
Belz, Christian
1
Bjerre, Mogens
1
Bowen, John T.
1
Bujisic, Milos
1
Busser, James
1
Caber, Meltem
1
Cai, Ruiying
1
Castillo-Manzano, José Ignacio
1
Castro Nuño, Mercedes
1
Chang, Feng-hsiang
1
Chang, Kuo-chien
1
Chang, Wen
1
Chen McCain, Shiang-Lih
1
Chen, Joseph
1
Chen, Kaung-hwa
1
Chen, Sandy C.
1
Chi, Christina G.
1
Chi, Christina Geng-Qing
1
Choi, Laee
1
Chon, Kaye
1
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Published in...
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International journal of contemporary hospitality management
SpringerLink / Bücher
Journal of retailing and consumer services
257
Journal of business research : JBR
155
International journal of hospitality management
137
The journal of services marketing
110
Journal of hospitality marketing & management
64
The service industries journal
64
Journal of travel and tourism marketing
59
Tourism management : research, policies, practice
53
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
52
Cogent business & management
50
Journal of service research : JSR
44
Journal of strategic marketing
44
Services marketing quarterly
43
Industrial marketing management : the international journal for industrial and high-tech firms
42
Service business
42
The journal of business & industrial marketing
42
Asia Pacific journal of marketing and logistics
41
Journal of service management
40
Journal of the Academy of Marketing Science
39
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
36
The TQM journal : the international review of organizational improvement
35
The international journal of bank marketing : IJBM
35
Psychology & marketing
32
International journal of electronic customer relationship management : IJECRM
31
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
Journal of service research
29
International journal of electronic marketing and retailing : IJEMR
28
European journal of marketing : EJM
26
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
26
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
26
Marketing intelligence & planning
25
Total quality management & business excellence
25
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
23
Journal of marketing
23
International journal of quality and service sciences
22
Journal of hospitality and tourism insights
22
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
22
Journal of retailing
22
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Source
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ECONIS (ZBW)
94
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1
Employee and customer perspectives in discovering the antecedent and output relationships for hotel branding development
Liu, Chih-Hsing
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 833-851
Persistent link: https://www.econbiz.de/10014483791
Saved in:
2
Knowing how satisfied/dissatisfied is far from enough : a comprehensive customer satisfaction analysis framework based on hybrid text mining techniques
Yang, Tong
;
Wu, Jie
;
Zhang, Junming
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 873-892
Persistent link: https://www.econbiz.de/10014483793
Saved in:
3
"Going the extra mile" : an integrative model of customer delight
Kim, Soyeon
;
Kim, Mi Ran
;
Choi, Laee
- In:
International journal of contemporary hospitality management
36
(
2024
)
4
,
pp. 1193-1212
Persistent link: https://www.econbiz.de/10014483819
Saved in:
4
Tangible and intangible hotel in-room amenities in shaping customer experience and the consequences in the with-corona era
Kim, Jinkyung Jenny
;
Lee, Jin-soo
;
Han, Heesup
- In:
International journal of contemporary hospitality management
35
(
2023
)
2
,
pp. 657-681
Persistent link: https://www.econbiz.de/10013546072
Saved in:
5
What have hosts overlooked for improving stay experience in accommodation-sharing? : empirical evidence from Airbnb customer reviews
Lee, Carmen Kar Hang
;
Tse, Ying Kei
;
Zhang, Minhao
; …
- In:
International journal of contemporary hospitality management
35
(
2023
)
2
,
pp. 765-784
Persistent link: https://www.econbiz.de/10013546079
Saved in:
6
All without leaving home : building a conceptual model of virtual tourism experiences
Wei, Wenqi
;
Baker, Melissa A.
;
Onder, Irem
- In:
International journal of contemporary hospitality management
35
(
2023
)
4
,
pp. 1284-1303
Persistent link: https://www.econbiz.de/10014280780
Saved in:
7
Platform-centric vs. multi-party service failure : an examination of consumers' negative word of mouth about sharing economy platforms
Wu, Luorong
;
Liu, Qing
;
Ma, Shihan
;
Hanks, Lydia
- In:
International journal of contemporary hospitality management
35
(
2023
)
4
,
pp. 1332-1375
Persistent link: https://www.econbiz.de/10014280782
Saved in:
8
Fostering customer loyalty across countries in hospitality and tourism : a meta-analysis of cultural values as moderators
Qi, Xiaoxiao
;
Shi, Da
;
Huang, Zixuan
;
Chang, Wen
- In:
International journal of contemporary hospitality management
35
(
2023
)
5
,
pp. 1602-1619
Persistent link: https://www.econbiz.de/10014280870
Saved in:
9
The effect of service failure severity on brand forgiveness : the moderating role of interpersonal attachment styles and thinking styles
Alnawas, Ibrahim
;
Al Khateeb, Amr
;
Abu Farha, Allam K.
; …
- In:
International journal of contemporary hospitality management
35
(
2023
)
5
,
pp. 1691-1712
Persistent link: https://www.econbiz.de/10014280877
Saved in:
10
Females' customer engagement with eco-friendly restaurants in Instagram : the role of past visits
Ballester, Estefania
;
Ruiz Mafe, Carla
;
Rubio Benito, …
- In:
International journal of contemporary hospitality management
35
(
2023
)
6
,
pp. 2267-2288
Persistent link: https://www.econbiz.de/10014280955
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