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~isPartOf:"International journal of contemporary hospitality management"
~subject:"Complaint management"
~subject:"Gastronomie"
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Search: subject:"Customer satisfaction"
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Complaint management
Gastronomie
Customer satisfaction
140
Kundenzufriedenheit
140
Dienstleistungsqualität
90
Service quality
90
Consumer behaviour
77
Konsumentenverhalten
77
Beziehungsmarketing
53
Relationship marketing
53
Hotel industry
48
Hotellerie
48
Restaurant industry
23
Beschwerdemanagement
14
Gastgewerbe
14
Holiday behaviour
14
Hospitality industry
14
Urlaubsverhalten
14
Arbeitszufriedenheit
13
Customer service
13
Emotion
13
Job satisfaction
13
Kundenservice
13
Quality management
13
Qualitätsmanagement
13
Satisfaction
13
Viral marketing
13
Virales Marketing
13
Tourism industry
12
Tourismuswirtschaft
12
Customer loyalty
11
Tourism
10
Brand image
9
China
9
Markenimage
9
Tourismus
9
Brand management
8
Markenführung
8
USA
8
United States
8
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35
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Aufsatz in Zeitschrift
35
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English
35
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Jang, Soocheong
3
Abu Farha, Allam K.
1
Aguilar-Rojas, Oscar
1
Akarsu, Tugra Nazlil
1
Al Khateeb, Amr
1
Almanza, Barbara
1
Alnawas, Ibrahim
1
Ballester, Estefania
1
Baloglu, Seyhmus
1
Beldona, Srikanth
1
Bendle, Lawrence J.
1
Bennett, Keri
1
Buchanan, Nadria
1
Bujisic, Milos
1
Busser, James
1
Chang, Kuo-chien
1
Cho, Meehee
1
Chung, Jae-eun
1
Do The Khoa
1
Fandos-Herrera, Carmina
1
Farber Canziani, Bonnie
1
Flavián Blanco, Carlos
1
Fong, Lawrence Hoc Nang
1
Foroudi, Pantea
1
Frash, Robert E. <Jr.>
1
Fu, Xiaoxiao
1
Gip, Huy
1
Gong, Jin-Hong
1
Guan, Xin-Hua
1
Guchait, Priyanko
1
Ha, Hong Youl
1
Han, Heesup
1
Hanks, Lydia
1
Hua, Nan
1
Huang, Yinghua
1
Huang, Zhuowei
1
Hutchinson, Joe
1
Hwang, Johye
1
Hwang, Joyce Hyunjoo
1
Høgevold, Nils
1
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International journal of contemporary hospitality management
International journal of hospitality management
117
Journal of business research : JBR
51
Journal of hospitality marketing & management
49
Journal of retailing and consumer services
45
The journal of services marketing
30
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
24
Service business
21
The service industries journal
18
Journal of service research : JSR
15
Journal of travel and tourism marketing
13
Cogent business & management
12
European journal of marketing : EJM
11
Journal of service management
11
Journal of the Academy of Marketing Science
11
Psychology & marketing
11
Services marketing quarterly
11
Journal of hospitality and tourism insights
10
Marketing letters : a journal of research in marketing
10
Asia Pacific journal of marketing and logistics
9
International journal of quality and service sciences
9
Journal of service theory and practice
9
Managing service quality : MSQ ; an international journal
9
Tourism management : research, policies, practice
9
Journal of air transport management
8
Journal of service research
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Tourism management perspectives : TMP
8
Journal of retailing
7
Journal of service theory and practice : JSTP
7
Journal of strategic marketing
7
Total quality management & business excellence
7
Business horizons
6
Ilmenauer Schriften zur Betriebswirtschaftslehre
6
International journal of services and operations management
6
International journal of services, economics and management
6
Journal of consumer behaviour : an international research review
6
Journal of marketing
6
Marketing intelligence & planning
6
Quality management journal : QMJ
6
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ECONIS (ZBW)
35
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35
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1
Toward a framework for perceived yuanfen in the accommodation service encounter : a grounded theory study
Tang, Xiangjie
;
Fong, Lawrence Hoc Nang
;
So, Amy Siu Ian
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 155-181
Persistent link: https://www.econbiz.de/10014483406
Saved in:
2
How does restaurant experienscape affect solo diners' emotions and dining satisfaction in Korea?
Im, Soo Yeon
;
Seo, Sunhee
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 769-789
Persistent link: https://www.econbiz.de/10014483769
Saved in:
3
Knowing how satisfied/dissatisfied is far from enough : a comprehensive
customer
satisfaction
analysis framework based on hybrid text mining techniques
Yang, Tong
;
Wu, Jie
;
Zhang, Junming
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 873-892
Persistent link: https://www.econbiz.de/10014483793
Saved in:
4
How organizational dehumanization impacts hospitality employees service recovery performance and sabotage behaviors : the role of psychological well-being and tenure
Gip, Huy
;
Guchait, Priyanko
;
Paşamehmetoğlu, Aysin
; …
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 64-91
Persistent link: https://www.econbiz.de/10013546019
Saved in:
5
Service failure research in the hospitality and tourism industry : a synopsis of past, present and future dynamics from 2001 to 2020
Akarsu, Tugra Nazlil
;
Marvi, Reza
;
Foroudi, Pantea
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 186-217
Persistent link: https://www.econbiz.de/10013546041
Saved in:
6
Platform-centric vs. multi-party service failure : an examination of consumers' negative word of mouth about sharing economy platforms
Wu, Luorong
;
Liu, Qing
;
Ma, Shihan
;
Hanks, Lydia
- In:
International journal of contemporary hospitality management
35
(
2023
)
4
,
pp. 1332-1375
Persistent link: https://www.econbiz.de/10014280782
Saved in:
7
The effect of service failure severity on brand forgiveness : the moderating role of interpersonal attachment styles and thinking styles
Alnawas, Ibrahim
;
Al Khateeb, Amr
;
Abu Farha, Allam K.
; …
- In:
International journal of contemporary hospitality management
35
(
2023
)
5
,
pp. 1691-1712
Persistent link: https://www.econbiz.de/10014280877
Saved in:
8
Females' customer engagement with eco-friendly restaurants in Instagram : the role of past visits
Ballester, Estefania
;
Ruiz Mafe, Carla
;
Rubio Benito, …
- In:
International journal of contemporary hospitality management
35
(
2023
)
6
,
pp. 2267-2288
Persistent link: https://www.econbiz.de/10014280955
Saved in:
9
The moderating role of mobile promotion during current and subsequent purchasing occasions : the case of restaurant delivery services
Pan, Huifeng
;
Ha, Hong Youl
- In:
International journal of contemporary hospitality management
34
(
2022
)
2
,
pp. 601-622
Persistent link: https://www.econbiz.de/10013164481
Saved in:
10
Does social class matter in recovering self-service technology failures?
Kim, Heewon
;
Jang, Soocheong
- In:
International journal of contemporary hospitality management
34
(
2022
)
3
,
pp. 1135-1153
Persistent link: https://www.econbiz.de/10013164531
Saved in:
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