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~isPartOf:"International journal of contemporary hospitality management"
~subject:"Customer satisfaction"
~subject:"Leadership style"
~subject:"Leadership"
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Search: subject_exact:"Einfühlungsvermögen"
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Customer satisfaction
Leadership style
Leadership
Emotion
49
Consumer behaviour
27
Konsumentenverhalten
27
Dienstleistungsqualität
19
Service quality
19
Hotel industry
16
Hotellerie
16
Gastronomie
13
Kundenzufriedenheit
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Restaurant industry
13
Tourism employees
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Tourismusberufe
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Arbeitsverhalten
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Arbeitszufriedenheit
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Job satisfaction
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Stress
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Work behaviour
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Relationship marketing
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Emotional exhaustion
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Corporate Social Responsibility
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International journal of contemporary hospitality management
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
72
International journal of hospitality management
59
Journal of business research : JBR
31
Leadership & organization development journal
31
Journal of retailing and consumer services
24
Journal of hospitality marketing & management
22
Journal of travel and tourism marketing
20
Journal of business ethics : JOBE
19
The journal of services marketing
19
Tourism management : research, policies, practice
17
Tourism management perspectives : TMP
13
Journal of business and psychology
12
Journal of managerial psychology
12
Journal of leadership & organizational studies : JLOS
11
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
11
Psychology & marketing
11
The service industries journal
11
Service business
10
Journal of leadership & organizational studies : JLOS; official journal of the Midwest Academy of Management
9
Leadership
9
Leadership as emotional labour : management and the "managed heart"
9
SpringerLink / Bücher
9
European journal of marketing : EJM
8
Journal of service theory and practice : JSTP
8
Services marketing quarterly
8
Journal of Asian finance, economics and business : JAFEB
7
Journal of service research : JSR
7
Middle East journal of management : MEJM
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Academy of Management journal : AMJ
6
Administrative Sciences : open access journal
6
Human relations
6
Human relations : towards the integration of the social sciences
6
Industrial marketing management : the international journal for industrial and high-tech firms
6
International journal of human resource management
6
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
6
Journal of service management
6
Journal of the Academy of Marketing Science
6
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
6
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ECONIS (ZBW)
17
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1
Toward a framework for perceived yuanfen in the accommodation service encounter : a grounded theory study
Tang, Xiangjie
;
Fong, Lawrence Hoc Nang
;
So, Amy Siu Ian
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 155-181
Persistent link: https://www.econbiz.de/10014483406
Saved in:
2
What happens to abusive actors? : a study of managers' emotional responses and impression management tactics subsequent to enacted abusive supervision
Shi, Xiaolin
;
Wang, Xingyu
;
McGinley, Sean
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 218-238
Persistent link: https://www.econbiz.de/10014483413
Saved in:
3
How does restaurant experienscape affect solo diners' emotions and dining satisfaction in Korea?
Im, Soo Yeon
;
Seo, Sunhee
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 769-789
Persistent link: https://www.econbiz.de/10014483769
Saved in:
4
Detriments of exploitative leadership in the hotel industry : role of conspiracy beliefs and forgiveness climate
Fatima, Tasneem
;
Majeed, Mehwish
- In:
International journal of contemporary hospitality management
35
(
2023
)
7
,
pp. 2624-2644
Persistent link: https://www.econbiz.de/10014314806
Saved in:
5
Platform-centric vs. multi-party service failure : an examination of consumers' negative word of mouth about sharing economy platforms
Wu, Luorong
;
Liu, Qing
;
Ma, Shihan
;
Hanks, Lydia
- In:
International journal of contemporary hospitality management
35
(
2023
)
4
,
pp. 1332-1375
Persistent link: https://www.econbiz.de/10014280782
Saved in:
6
Role of affective forecasting in customers' hotel service experiences
Lajante, Mathieu
;
Ladhari, Riadh
;
Massa, Elodie
- In:
International journal of contemporary hospitality management
34
(
2022
)
3
,
pp. 1062-1083
Persistent link: https://www.econbiz.de/10013164525
Saved in:
7
Family-supportive supervisor behaviors and employee turnover intention in the foodservice industry : does gender matter?
Jolly, Phillip M.
;
Gordon, Susan E.
;
Self, Timothy T.
- In:
International journal of contemporary hospitality management
34
(
2022
)
3
,
pp. 1084-1105
Persistent link: https://www.econbiz.de/10013164526
Saved in:
8
Effect of restaurant manager emotional intelligence and support on front-of-house employees' job satisfaction
Han, Su-Jin
;
Kim, Woo Gon
;
Kang, Sora
- In:
International journal of contemporary hospitality management
29
(
2017
)
11
,
pp. 2807-2825
Persistent link: https://www.econbiz.de/10011799910
Saved in:
9
Service quality and brand loyalty : the mediation effect of brand passion, brand affection and self-brand connection
Hemsley-Brown, Jane
;
Alnawas, Ibrahim
- In:
International journal of contemporary hospitality management
28
(
2016
)
12
,
pp. 2771-2794
Persistent link: https://www.econbiz.de/10011610968
Saved in:
10
Insights into emotional contagion and its effects at the hotel front desk
Ustrov, Yury
;
Aparicio-Valverde, Mireia
;
Ryan, Gerard
- In:
International journal of contemporary hospitality management
28
(
2016
)
10
,
pp. 2285-2309
Persistent link: https://www.econbiz.de/10011567315
Saved in:
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