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~isPartOf:"International journal of contemporary hospitality management"
~subject:"Dienstleistungsqualität"
~subject:"Relationship marketing"
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Dienstleistungsqualität
Relationship marketing
Hotel industry
184
Hotellerie
184
Consumer behaviour
121
Konsumentenverhalten
121
Beziehungsmarketing
120
Hospitality industry
99
Gastgewerbe
98
Service quality
93
Customer satisfaction
85
Kundenzufriedenheit
85
Gastronomie
62
Restaurant industry
62
Human Resource Management
60
Personalmanagement
60
Tourism industry
58
Tourismuswirtschaft
58
Arbeitszufriedenheit
53
Brand management
53
Job satisfaction
53
Markenführung
53
Tourism employees
50
Tourismusberufe
50
Führungsstil
48
Leadership style
48
Tourism
48
Arbeitsverhalten
46
Work behaviour
46
Corporate Social Responsibility
43
Corporate social responsibility
43
Hospital
40
Krankenhaus
40
Environmental management
39
Umweltmanagement
39
Employee retention
37
Mitarbeiterbindung
37
Firm performance
34
Tourismus
34
Unternehmenserfolg
34
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1
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English
167
Author
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Han, Heesup
6
Guchait, Priyanko
3
Hwang, Jinsoo
3
Hyun, Sunghyup Sean
3
Jang, Soocheong
3
Lee, Jin-soo
3
Luu Trong Tuan
3
Wong, IpKin Anthony
3
Ye, Yijiao
3
Alnawas, Ibrahim
2
Bilgihan, Anil
2
Bujisic, Milos
2
Cai, Ruiying
2
Cobanoglu, Cihan
2
Foroudi, Pantea
2
Gursoy, Dogan
2
Han, Su-Jin
2
Huang, Songshan
2
Karatepe, Osman M.
2
Kim, Seongseop
2
Kim, Soyeon
2
Kim, Woo Gon
2
King, Ceridwyn
2
Li, Yaoqi
2
Lo, Ada S.
2
Marvi, Reza
2
Mattila, Anna
2
Parsa, H. G.
2
Prentice, Catherine
2
Raab, Carola
2
Rahimi, Roya
2
Tanford, Sarah
2
Wu, Luorong
2
Abbott, JéAnna Lanza
1
Abu Farha, Allam K.
1
Abuelhassan Elshazly Abuelhassan
1
Adler, Howard
1
Afaq, Anam
1
Aguilar-Rojas, Oscar
1
Akarsu, Tugra Nazlil
1
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Published in...
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International journal of contemporary hospitality management
Journal of business research : JBR
683
Journal of retailing and consumer services
642
Industrial marketing management : the international journal for industrial and high-tech firms
421
International journal of hospitality management
385
The journal of services marketing
278
SpringerLink / Bücher
276
The service industries journal
247
The journal of business & industrial marketing
201
Journal of the Academy of Marketing Science
180
Journal of strategic marketing
171
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
169
Journal of hospitality marketing & management
147
Journal of service management
146
International journal of electronic customer relationship management : IJECRM
145
Journal of service research : JSR
142
Tourism management : research, policies, practice
132
Journal of travel and tourism marketing
131
Journal of marketing
128
Asia Pacific journal of marketing and logistics
125
Cogent business & management
123
Services marketing quarterly
118
The journal of product & brand management
114
Gabler Edition Wissenschaft
113
Journal of retailing
113
The TQM journal : the international review of organizational improvement
110
Psychology & marketing
109
European journal of marketing : EJM
108
Service business
108
Marketing intelligence & planning
107
The journal of brand management : an international journal
105
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
101
The international journal of bank marketing : IJBM
98
International journal of productivity and quality management : IJPQM
91
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
87
Journal of marketing management : MM
87
European journal of operational research : EJOR
86
International journal of services and operations management
83
International journal of quality & reliability management
82
International journal of quality and service sciences
81
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ECONIS (ZBW)
167
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167
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1
A reflection of greenwashing practices in the hospitality industry : a scoping review
Majeed, Salman
;
Kim, Woo Gon
- In:
International journal of contemporary hospitality management
35
(
2023
)
3
,
pp. 1125-1146
Persistent link: https://www.econbiz.de/10013546116
Saved in:
2
Knowing how satisfied/dissatisfied is far from enough : a comprehensive customer satisfaction analysis framework based on hybrid text mining techniques
Yang, Tong
;
Wu, Jie
;
Zhang, Junming
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 873-892
Persistent link: https://www.econbiz.de/10014483793
Saved in:
3
"Going the extra mile" : an integrative model of customer delight
Kim, Soyeon
;
Kim, Mi Ran
;
Choi, Laee
- In:
International journal of contemporary hospitality management
36
(
2024
)
4
,
pp. 1193-1212
Persistent link: https://www.econbiz.de/10014483819
Saved in:
4
New insights into hotel customer's revisiting intentions, based on big data
Marandi, Aliakbar
;
Tasavori, Misagh
;
Najmi, Manoochehr
- In:
International journal of contemporary hospitality management
36
(
2024
)
1
,
pp. 292-311
Persistent link: https://www.econbiz.de/10014483426
Saved in:
5
From shared leadership to proactive customer service performance : a multilevel investigation
Ji, Lijian
;
Ye, Yijiao
;
Deng, Xincai
- In:
International journal of contemporary hospitality management
34
(
2022
)
11
,
pp. 3944-3961
Persistent link: https://www.econbiz.de/10013413248
Saved in:
6
Employee and customer perspectives in discovering the antecedent and output relationships for hotel branding development
Liu, Chih-Hsing
- In:
International journal of contemporary hospitality management
36
(
2024
)
3
,
pp. 833-851
Persistent link: https://www.econbiz.de/10014483791
Saved in:
7
Mediating customer engagement in the relationship between fast-food restaurants' innovativeness and brand evangelism during COVID-19 : evidence from emergent markets
Khashan, Mohamed A.
;
Elsotouhy, Mohamed
;
Aziz, Mariam Ashraf
- In:
International journal of contemporary hospitality management
36
(
2024
)
4
,
pp. 1353-1374
Persistent link: https://www.econbiz.de/10014483845
Saved in:
8
Interactive CSR campaign and symbolic brand benefits : a moderated mediation model of brand trust and self-congruity in the restaurant industry
Sung, Kyong Sik
;
Lee, Seoki
- In:
International journal of contemporary hospitality management
35
(
2023
)
12
,
pp. 4535-4554
Persistent link: https://www.econbiz.de/10014430133
Saved in:
9
Translating responsible leadership into team customer relationship performance in the tourism context : the role of collective job crafting
Luu Trong Tuan
- In:
International journal of contemporary hospitality management
35
(
2023
)
5
,
pp. 1620-1649
Persistent link: https://www.econbiz.de/10014280872
Saved in:
10
Service failure research in the hospitality and tourism industry : a synopsis of past, present and future dynamics from 2001 to 2020
Akarsu, Tugra Nazlil
;
Marvi, Reza
;
Foroudi, Pantea
- In:
International journal of contemporary hospitality management
35
(
2023
)
1
,
pp. 186-217
Persistent link: https://www.econbiz.de/10013546041
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