//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of economic perspectives : IJEP"
~isPartOf:"Journal of retailing and consumer services"
~subject:"Confidence"
~type_genre:"Article in journal"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Servicequalität"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Confidence
Dienstleistungsqualität
357
Service quality
357
Consumer behaviour
237
Konsumentenverhalten
237
Customer satisfaction
224
Kundenzufriedenheit
224
Beziehungsmarketing
186
Relationship marketing
186
Einzelhandel
70
Retail trade
70
Customer service
58
Kundenservice
58
Online retailing
39
Online-Handel
39
Beschwerdemanagement
37
Complaint management
37
Satisfaction
28
Dienstleistungssektor
27
Service industry
27
E-commerce
25
Electronic Commerce
25
Emotion
25
Viral marketing
25
Virales Marketing
25
Customer loyalty
23
Customer integration
20
Kundenintegration
20
Quality management
20
Qualitätsmanagement
20
Customer experience
19
Ladengestaltung
19
Store design
19
Vertrauen
19
Arbeitszufriedenheit
17
Job satisfaction
17
Service failure
17
Brand management
16
Loyalty
16
Markenführung
16
more ...
less ...
Online availability
All
Undetermined
17
Type of publication
All
Article
19
Type of publication (narrower categories)
All
Article in journal
Aufsatz in Zeitschrift
19
Language
All
English
19
Author
All
Thurasamy Ramayah
2
Adil, Mohd
1
Al Halbusi, Hussam
1
Aljaberi, Musheer A.
1
Alpert, Frank
1
Altab, Hossin Md
1
Amegbe, Hayford
1
Antwi, Collins Opoku
1
Antwi, Samuel
1
Aritonang, R.
1
Balasubramanian, Nataraj
1
Boadi, Evans Asante
1
Boadi, Victoria Atuobuah
1
Bornemann, Daniel
1
Bosompem, Josephine
1
Cavallero, Luisa
1
Chai, Joe Choon Yean
1
Cheah, Jun-Hwa
1
Chen, Xiaoyun
1
Cheng, Peng
1
Chinje, Nathalie B.
1
Crespo Almendros, Esmeralda
1
Dash, Ganesh
1
Dogra, Nikhil
1
Dorai, Sriram
1
Dwivedi, Yogesh Kumar
1
Hamid, Mahmud
1
Hannan, Sufrin
1
Hasan, Najmul
1
He, Zheng
1
Hennig-Thurau, Thorsten
1
Hinson, Robert
1
Huang, Dongling
1
Ifie, Kemefasu
1
Javed, Muhammad Kashif
1
Kirbrandoko, Kirbrandoko
1
Le, Hoang T. P. M.
1
Lee, Sangwoo
1
Lerbin, R.
1
Lim, Rodney
1
more ...
less ...
Published in...
All
International journal of economic perspectives : IJEP
Journal of retailing and consumer services
International journal of hospitality management
13
The service industries journal
10
Journal of strategic marketing
9
Asia Pacific journal of marketing and logistics
8
The journal of services marketing
8
Cogent business & management
6
Journal of hospitality marketing & management
6
International journal of contemporary hospitality management
5
Journal of travel and tourism marketing
5
Service business
5
Services marketing quarterly
5
International journal of quality & reliability management
4
International journal of services, economics and management
4
Journal of business research : JBR
4
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
4
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
4
Journal of service research : JSR
4
Tourism management : research, policies, practice
4
European research studies
3
Future Business Journal
3
Health marketing quarterly
3
Information systems and e-business management : ISeB
3
International journal of bank marketing
3
International journal of consumer studies
3
International journal of economics and financial issues : IJEFI
3
International journal of electronic marketing and retailing : IJEMR
3
International journal of public sector performance management : IJPSPM
3
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
3
Journal of marketing for higher education
3
Journal of service management
3
Pakistan journal of commerce and social sciences
3
The TQM journal : the international review of organizational improvement
3
The international journal of bank marketing : IJBM
3
Electronic commerce research
2
Expert journal of marketing
2
International journal of business communication : IJBC ; a publication of the Association of Business Communication
2
International journal of business process integration and management : IJBPIM
2
International journal of e-business research : an official publication of the Information Resources Management Association
2
more ...
less ...
Source
All
ECONIS (ZBW)
19
Showing
1
-
10
of
19
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Can chatbot customer service match human service agents on customer satisfaction? : an investigation in the role of trust
Huang, Dongling
;
Markovitch, Dmitri G.
;
Stough, Rusty A.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
Saved in:
2
Emotion and trust in virtual service assistant design for effective service recovery
Le, Hoang T. P. M.
;
Park, Jungkun
;
Lee, Sangwoo
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014364045
Saved in:
3
Unraveling customer repurchase intention in OFDL context : an investigation using a hybrid technique of SEM and fsQCA
Dogra, Nikhil
;
Adil, Mohd
;
Sadiq, Mohd
;
Dash, Ganesh
; …
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014253481
Saved in:
4
Perceived customer care and privacy protection behavior : the mediating role of trust in self-disclosure
Rodríguez-Priego, Nuria
;
Porcu, Lucia
;
Prados-Peña, …
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014253497
Saved in:
5
When can interaction orientation create more service value? : the moderating role of frontline employees' trust in managers and employee deep acting
Yang, Defeng
;
Chen, Xiaoyun
;
Ma, Baolong
;
Wei, Haiying
- In:
Journal of retailing and consumer services
65
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013169646
Saved in:
6
Value co-creation and employee service behaviours : the moderating role of trust in employee : hotel relationship
Boadi, Evans Asante
;
He, Zheng
;
Antwi, Collins Opoku
; …
- In:
Journal of retailing and consumer services
66
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013209637
Saved in:
7
"I just like this e-retailer" : understanding online consumers repurchase intention from relationship quality perspective
Antwi, Samuel
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-6
Persistent link: https://www.econbiz.de/10012581905
Saved in:
8
The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction : evidence from a developing country
Md Uzir Hossain Uzir
;
Al Halbusi, Hussam
;
Thurasamy Ramayah
- In:
Journal of retailing and consumer services
63
(
2021
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012665967
Saved in:
9
Enhancing relationships in e-tail : role of relationship quality and duration
Dorai, Sriram
;
Balasubramanian, Nataraj
;
Sivakumaran, …
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012430723
Saved in:
10
How trust mediate the effects of perceived justice on loyalty : a study in the context of automotive recall in China
Liu, Yang
;
Cheng, Peng
;
Ouyang, Zhe
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012431630
Saved in:
1
2
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->