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~isPartOf:"International journal of electronic customer relationship management : IJECRM"
~isPartOf:"Journal of marketing"
~subject:"Bank"
~subject:"CRM"
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Search: subject_exact:"Beziehungsmarketing"
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Bank
CRM
Beziehungsmarketing
273
Relationship marketing
264
Konsumentenverhalten
85
Consumer behaviour
83
Customer satisfaction
52
Kundenzufriedenheit
52
E-commerce
47
Electronic Commerce
47
Dienstleistungsqualität
36
Service quality
34
customer relationship management
30
Social Web
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Social web
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Lieferantenmanagement
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Supplier relationship management
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Kundenwert
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Customer value
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customer satisfaction
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Albadvi, Amir
2
Alhawari, Samer
2
Aziz, R. Abd El
2
Essawi, N. El
2
Keramati, Abbas
2
Abdolvand, Neda
1
Abu-Shanab, Emad
1
Al-Weshah, Ghazi A.
1
Al-Wugayan, Adel A. A.
1
Alas, Y.
1
Amoah-Mensah, Aborampah
1
Anagreh, Layla
1
Anshari, M.
1
Arjmand, Mohaddese
1
Awasthi, Preety
1
Baral, Pramis
1
Chiranjeevi, H. S.
1
Claver, Jimbo H.
1
Das, Subhasish
1
Diwakaruni, Syam S.
1
Dubey, Neeraj
1
Farquad, M. A. H.
1
Fatmawati, Indah
1
Ganeshkumar C.
1
Hamid, M. H.
1
Hamidy, Hamidullah
1
Harandi, Saeedeh Rajaei
1
Hessami, Farokh
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Hidayanto, Achmad Nizar
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Jayachandran, Satish
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Khang, Do Ba
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Khoshfetrat, Atefeh
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1
Krasnikov, Alexander
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Kumar, V.
1
Köhler, Clemens F.
1
Mishra, Manit
1
Mohammad Nabil Almunawar
1
Mohanty, Prasanta Kumar
1
Muhammad Anshari
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International journal of electronic customer relationship management : IJECRM
Journal of marketing
The international journal of bank marketing : IJBM
38
Journal of financial services marketing : JFSM
16
International journal of business information systems : IJBIS
14
The service industries journal
12
International journal of bank marketing
9
International journal of business innovation and research
9
Journal of business research : JBR
9
Die Bank
8
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
7
Journal of retailing and consumer services
7
Journal of strategic marketing
7
European research studies
6
Industrial marketing management : the international journal for industrial and high-tech firms
6
International journal of economic perspectives : IJEP
6
International journal of productivity and quality management : IJPQM
6
Journal of digital banking
6
Cogent business & management
5
European journal of marketing : EJM
5
SpringerLink / Bücher
5
Bank- und Finanzwirtschaftliche Forschung: Diskussionsbeiträge des Lehrstuhls für Betriebswirtschaftslehre, insbesondere Finanzwirtschaft, Universität Bamberg
4
Business and Economic Research : BER
4
Gabler Edition Wissenschaft
4
Innovationen und Konzepte für die Bank der Zukunft : mit modernen Vertriebslösungen und optimierten Wertschöpfungsprozessen künftigen Herausforderungen begegnen
4
International journal of business competition and growth : IJBCG
4
International journal of business excellence : IJBEX
4
International journal of business innovation and research : IJBIR
4
International journal of economic research
4
International journal of services and operations management : IJSOM
4
Journal of marketing analytics : JMA
4
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
4
Middle East journal of management : MEJM
4
Paradigm : the journal of Institute of Management Technology
4
The journal of services marketing
4
Wertorientierte Vertriebssteuerung in Banken und Sparkassen : Deckungsbeitragsmessung, Multikanal-Steuerung, erfolgsabhängige Vergütung
4
World review of entrepreneurship, management and sustainable development
4
Academic journal of economic studies
3
Bankinnovationen
3
Central European business review : CEBR
3
Corporate social responsibility and environmental management
3
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ECONIS (ZBW)
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1
The impact of customer clubs on lifetime value of banking customers
Arjmand, Mohaddese
;
Abdolvand, Neda
;
Harandi, Saeedeh Rajaei
- In:
International journal of electronic customer …
14
(
2023
)
1
,
pp. 42-60
Persistent link: https://www.econbiz.de/10014309498
Saved in:
2
Determinants of customer satisfaction in Kabul : evidence from the restaurant industry
Hamidy, Hamidullah
;
Walker, Dale
;
Claver, Jimbo H.
- In:
International journal of electronic customer …
13
(
2022
)
3
,
pp. 203-247
Persistent link: https://www.econbiz.de/10014309477
Saved in:
3
Enhancement of touchpoint interactions on customer experience management in the banking sector
Sivakumar, R.
;
Ganeshkumar C.
- In:
International journal of electronic customer …
13
(
2022
)
4
,
pp. 314-341
Persistent link: https://www.econbiz.de/10014309487
Saved in:
4
The mediating effect of marketing capability in the relationship between CRM on business performance in Indonesia and Thailand service industry
Fatmawati, Indah
;
Nuryakin
;
Siriyota, Kumpanat
- In:
International journal of electronic customer …
13
(
2021
)
2
,
pp. 99-116
Persistent link: https://www.econbiz.de/10012939786
Saved in:
5
Do customer equity drivers affect customer relationship quality and customer relational outcomes in banking?
Al-Wugayan, Adel A. A.
- In:
International journal of electronic customer …
13
(
2021
)
1
,
pp. 1-29
Persistent link: https://www.econbiz.de/10012598021
Saved in:
6
Investigating factors in implementation of electronic customer relationship management and its consequences in private hospitals in Isfahan city
Seify, Mohsen
;
Tabaeeian, Reihaneh Alsadat
; …
- In:
International journal of electronic customer …
12
(
2020
)
3
,
pp. 225-245
Persistent link: https://www.econbiz.de/10012509228
Saved in:
7
Towards a conceptual framework for customer relationship management for public universities in Mauritius
Roopchund, Randhir
- In:
International journal of electronic customer …
12
(
2020
)
4
,
pp. 326-356
Persistent link: https://www.econbiz.de/10012509248
Saved in:
8
Evaluating the satisfaction index using automated interaction service and customer knowledgebase : a big data approach to CRM
Chiranjeevi, H. S.
;
Shenoy, Manjula K.
;
Diwakaruni, Syam S.
- In:
International journal of electronic customer …
12
(
2019
)
1
,
pp. 21-39
Persistent link: https://www.econbiz.de/10012253350
Saved in:
9
The current status of customer relationship management : experience of small businesses in the Jordanian food industry
Al-Weshah, Ghazi A.
- In:
International journal of electronic customer …
12
(
2019
)
1
,
pp. 1-20
Persistent link: https://www.econbiz.de/10012253352
Saved in:
10
Investigating the moderated mediation effect on customer relationship management and customer acquisition
Das, Subhasish
;
Mishra, Manit
;
Mohanty, Prasanta Kumar
- In:
International journal of electronic customer …
12
(
2019
)
2
,
pp. 167-190
Persistent link: https://www.econbiz.de/10012253357
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