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~isPartOf:"International journal of electronic customer relationship management : IJECRM"
~isPartOf:"Journal of retailing and consumer services"
~subject:"Beziehungsmarketing"
~subject:"Confidence"
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Search: subject:"Verbraucherzufriedenheit"
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Beziehungsmarketing
Confidence
Customer satisfaction
468
Kundenzufriedenheit
468
Consumer behaviour
338
Konsumentenverhalten
338
Relationship marketing
286
Dienstleistungsqualität
237
Service quality
237
Online retailing
89
Online-Handel
89
Einzelhandel
84
Retail trade
84
E-commerce
62
Electronic Commerce
62
Satisfaction
61
Customer service
51
Kundenservice
51
Viral marketing
39
Virales Marketing
39
Beschwerdemanagement
36
Brand management
36
Complaint management
36
Markenführung
36
Vertrauen
35
Customer loyalty
32
Brand image
28
Markenimage
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Mobile communications
28
Mobilkommunikation
28
Customer experience
27
Internet marketing
27
Online-Marketing
27
Social Web
27
Social web
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Loyalty
26
Emotion
24
Customer integration
21
Customer retention
21
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1
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English
291
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Lombart, Cindy
6
Prentice, Catherine
6
Louis, Didier
5
Park, Jungkun
5
Khan, Imran
4
Mortimer, Gary
4
Söderlund, Magnus
4
Bilgihan, Anil
3
Cambra-Fierro, Jesús
3
Fazal-e-Hasan, Syed
3
Hollebeek, Linda D.
3
Islam, Jamid Ul
3
Karande, Kiran
3
Molinillo, Sebastian
3
Poncin, Ingrid
3
Quach, Sara
3
Seger-Guttmann, Tali
3
Aguilar-Illescas, Rocío
2
Al-nassar, Bilal Ali Yaseen
2
Anaya-Sánchez, Rafael
2
Arndt, Aaron D.
2
Barari, Mojtaba
2
Carlson, Jamie
2
Carpenter, Jason M.
2
Casidy, Riza
2
Eid, Riyad
2
El-Adly, Mohammed Ismail
2
Fatma, Mobin
2
Fernandes, Teresa
2
Harun, Ahasan
2
Hong, EunPyo
2
Hyun, Hyowon
2
Itani, Omar S.
2
Kaul, Dimple
2
Khajehzadeh, Saman
2
Kim, Jiyoung
2
Klaus, Philipp
2
Kumar, Anil
2
Le, Hoang T. P. M.
2
Liébana-Cabanillas, Francisco
2
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International journal of electronic customer relationship management : IJECRM
Journal of retailing and consumer services
International journal of hospitality management
141
Journal of business research : JBR
139
The journal of services marketing
110
Journal of hospitality marketing & management
65
The service industries journal
65
Journal of travel and tourism marketing
60
International journal of contemporary hospitality management
56
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
52
Tourism management : research, policies, practice
52
Cogent business & management
47
Journal of service research : JSR
46
Service business
44
Services marketing quarterly
43
Asia Pacific journal of marketing and logistics
42
Journal of service management
40
Journal of strategic marketing
38
Industrial marketing management : the international journal for industrial and high-tech firms
36
The international journal of bank marketing : IJBM
35
Journal of the Academy of Marketing Science
34
The journal of business & industrial marketing
34
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
33
Psychology & marketing
33
The TQM journal : the international review of organizational improvement
32
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
27
European journal of marketing : EJM
25
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
25
International journal of electronic marketing and retailing : IJEMR
24
Total quality management & business excellence
24
International journal of quality and service sciences
22
Journal of marketing
22
Journal of retailing
22
SpringerLink / Bücher
22
Journal of Asian finance, economics and business : JAFEB
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
21
The international review of retail, distribution and consumer research
21
Journal of hospitality and tourism insights
20
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ECONIS (ZBW)
291
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1
Customer inspiration in retailing : the role of perceived novelty and customer loyalty across offline and online channels
Frasquet Deltoro, Marta
;
Ieva, Marco
;
Mollá Descals, …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014460825
Saved in:
2
Factors influencing behavioral intentions in livestream shopping : a cross-cultural study
Ni, Shaowen
;
Ueichi, Hideo
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014460857
Saved in:
3
Understanding the relationship between marketing analytics, customer agility, and customer satisfaction : a longitudinal perspective.
Agag, Gomaa
;
Shehawy, Yasser Moustafa
;
Almoraish, Ahmed
; …
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014462263
Saved in:
4
Adoption, satisfaction, trust, and commitment of over-the-top platforms : an integrated approach
Soren, Anup Anurag
;
Chakraborty, Shibashish
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014460800
Saved in:
5
Can chatbot customer service match human service agents on customer satisfaction? : an investigation in the role of trust
Huang, Dongling
;
Markovitch, Dmitri G.
;
Stough, Rusty A.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
Saved in:
6
Customization at a glance : investigating consumer experiences in mobile commerce applications
Siyal, Abdul Waheed
;
Chen, Hongzhuan
;
Shah, Syed Jamal
; …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460860
Saved in:
7
The way to generate customer citizenship behavior with customer experience
Le, Hoang T. P. M.
;
Kim, Dongyoup
;
Park, Jungkun
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460861
Saved in:
8
The effects of hedonic shopping values on loyalty towards small retailers : the moderating role of trust
Lee, Jaeha
;
Park, Kwangsoo
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460869
Saved in:
9
Integrated banking channel service quality (IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity
Sreejesh, S.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
Saved in:
10
AR app-based brand engagement and outcomes : a moderated mediation approach
Khan, Imran
;
Fatma, Mobin
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014460874
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