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~isPartOf:"International journal of electronic customer relationship management : IJECRM"
~isPartOf:"Journal of retailing and consumer services"
~subject:"Confidence"
~subject:"Emotion"
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Search: subject:"Verbraucherzufriedenheit"
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Confidence
Emotion
Customer satisfaction
468
Kundenzufriedenheit
468
Consumer behaviour
338
Konsumentenverhalten
338
Beziehungsmarketing
286
Relationship marketing
286
Dienstleistungsqualität
237
Service quality
237
Online retailing
89
Online-Handel
89
Einzelhandel
84
Retail trade
84
E-commerce
62
Electronic Commerce
62
Satisfaction
61
Customer service
51
Kundenservice
51
Viral marketing
39
Virales Marketing
39
Beschwerdemanagement
36
Brand management
36
Complaint management
36
Markenführung
36
Vertrauen
35
Customer loyalty
32
Brand image
28
Markenimage
28
Mobile communications
28
Mobilkommunikation
28
Customer experience
27
Internet marketing
27
Online-Marketing
27
Social Web
27
Social web
27
Loyalty
26
Customer integration
21
Customer retention
21
Kundenintegration
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58
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58
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Lombart, Cindy
4
Louis, Didier
4
Kim, Jiyoung
2
Prentice, Catherine
2
Thurasamy Ramayah
2
Adil, Mohd
1
Ahmadi, Hormoz
1
Al Halbusi, Hussam
1
Al-nassar, Bilal Ali Yaseen
1
Alamanos, Eleftherios
1
Aljaberi, Musheer A.
1
Alpert, Frank
1
Amegbe, Hayford
1
Antwi, Samuel
1
Athanasopoulou, Pinelopi
1
Barari, Mojtaba
1
Barta, Sergio
1
Bellamkonda, Raja Shekhar
1
Bilgihan, Anil
1
Borges, Adilson
1
Bornemann, Daniel
1
Cavallero, Luisa
1
Chai, Joe Choon Yean
1
Chakraborty, Shibashish
1
Chang, Ya Ping
1
Cheah, Jun-Hwa
1
Chebat, Jean-Charles
1
Chen, Nuoya
1
Cheng, Peng
1
Chepur, Jyothi
1
Chinje, Nathalie B.
1
Dash, Ganesh
1
Dogra, Nikhil
1
Dufour, Béatrice
1
Durif, Fabien
1
Dwivedi, Yogesh Kumar
1
Fan, Xiucheng
1
Fazal-e-Hasan, Syed
1
Flavián Blanco, Carlos
1
Giovanis, Apostolos N.
1
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International journal of electronic customer relationship management : IJECRM
Journal of retailing and consumer services
International journal of hospitality management
61
Journal of business research : JBR
36
Journal of travel and tourism marketing
27
Journal of hospitality marketing & management
26
The journal of services marketing
26
The service industries journal
18
Tourism management : research, policies, practice
18
International journal of contemporary hospitality management
16
Psychology & marketing
16
Service business
15
Services marketing quarterly
14
Tourism management perspectives : TMP
14
Journal of strategic marketing
13
Asia Pacific journal of marketing and logistics
12
European journal of marketing : EJM
12
Journal of service research : JSR
11
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
11
Cogent business & management
10
International journal of electronic marketing and retailing : IJEMR
9
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
9
The journal of business & industrial marketing
9
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
9
Industrial marketing management : the international journal for industrial and high-tech firms
8
Journal of Asian finance, economics and business : JAFEB
8
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
8
Journal of service management
8
Journal of service theory and practice : JSTP
8
Journal of the Academy of Marketing Science
8
The international journal of bank marketing : IJBM
8
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
7
Journal of consumer behaviour : an international research review
7
Journal of electronic commerce research : JECR
7
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
7
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
7
Pakistan journal of commerce and social sciences
7
Gabler Edition Wissenschaft
6
International journal of e-business research : an official publication of the Information Resources Management Association
6
International journal of services and operations management
6
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ECONIS (ZBW)
58
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1
Factors influencing behavioral intentions in livestream shopping : a cross-cultural study
Ni, Shaowen
;
Ueichi, Hideo
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014460857
Saved in:
2
Adoption, satisfaction, trust, and commitment of over-the-top platforms : an integrated approach
Soren, Anup Anurag
;
Chakraborty, Shibashish
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-16
Persistent link: https://www.econbiz.de/10014460800
Saved in:
3
Can chatbot customer service match human service agents on customer satisfaction? : an investigation in the role of trust
Huang, Dongling
;
Markovitch, Dmitri G.
;
Stough, Rusty A.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
Saved in:
4
The effects of hedonic shopping values on loyalty towards small retailers : the moderating role of trust
Lee, Jaeha
;
Park, Kwangsoo
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460869
Saved in:
5
Determining influence of service quality on user identification, belongingness, and satisfaction on mobile social media : insight from emotional attachment perspective
Pang, Hua
;
Zhang, Kaige
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014462295
Saved in:
6
Customer engagement outcomes in mobile applications : self-congruence as a moderator
Khan, Imran
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014372561
Saved in:
7
Emotion and trust in virtual service assistant design for effective service recovery
Le, Hoang T. P. M.
;
Park, Jungkun
;
Lee, Sangwoo
- In:
Journal of retailing and consumer services
74
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014364045
Saved in:
8
Unraveling customer repurchase intention in OFDL context : an investigation using a hybrid technique of SEM and fsQCA
Dogra, Nikhil
;
Adil, Mohd
;
Sadiq, Mohd
;
Dash, Ganesh
; …
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014253481
Saved in:
9
CSR attributions and the moderating effect of perceived CSR fit on consumer trust, identification, and loyalty
Min, Jihye
;
Kim, Jiyoung
;
Yang, Kiseol
- In:
Journal of retailing and consumer services
72
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014253482
Saved in:
10
Consequences of consumer regret with online shopping
Barta, Sergio
;
Gurrea Sarasa, Raquel
;
Flavián Blanco, …
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014303172
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