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~isPartOf:"International journal of electronic customer relationship management : IJECRM"
~isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
~subject:"Service quality"
~type:"article"
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Search: subject:"Electronic commerce"
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Service quality
E-commerce
137
Electronic Commerce
137
Online retailing
56
Online-Handel
56
Beziehungsmarketing
39
Relationship marketing
39
Consumer behaviour
38
Konsumentenverhalten
38
Internet marketing
25
Online-Marketing
25
Digital platform
21
Digitale Plattform
21
Internet
20
Customer satisfaction
17
Kundenzufriedenheit
17
e-commerce
17
Einzelhandel
15
Retail trade
15
electronic commerce
14
Auction theory
13
Auktionstheorie
13
Preismanagement
12
Pricing strategy
12
Auction
11
Auktion
11
Internet-Auktion
11
Online auction
11
Social Web
11
Social web
11
Dienstleistungsqualität
9
Confidence
8
Theorie
8
Theory
8
Vertrauen
8
Distribution channel
7
Lieferantenmanagement
7
Supplier relationship management
7
Vertriebsweg
7
IT policy and management
6
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Article in journal
9
Aufsatz in Zeitschrift
9
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English
9
Author
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Arsalan Najmi
2
Ahmed, Waqar
1
Al-nassar, Bilal Ali Yaseen
1
Corbitt, Brian
1
Feng, Cheng-min
1
Huang, Yu-kai
1
Joukar, A.
1
Kaur, Baljit
1
Kumar, Satinder
1
Kumari, Parveen
1
Mehmood, Syeda Marium
1
Sandhu, Kamaljeet
1
Seify, M.
1
Sohn, Changsoo
1
Song, Jae H.
1
Wu, Pei-ju
1
Zaneian, Z.
1
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Published in...
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International journal of electronic customer relationship management : IJECRM
Management science : journal of the Institute for Operations Research and the Management Sciences
Journal of retailing and consumer services
25
Journal of internet commerce
17
The service industries journal
13
International journal of electronic marketing and retailing : IJEMR
12
International journal of hospitality management
11
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
10
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
9
International journal of business information systems : IJBIS
8
International journal of e-business research : an official publication of the Information Resources Management Association
8
International journal of production economics
8
Journal of travel and tourism marketing
8
Electronic commerce research and applications
7
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
7
International journal of retail and distribution management
7
Cogent business & management
6
International journal of quality & reliability management
6
Journal of electronic commerce research : JECR
6
Journal of service research : JSR
6
The journal of services marketing
6
Information systems and e-business management : ISeB
5
International journal of quality and service sciences
5
Journal of Contemporary Issues in Business and Government
5
Service business
5
The TQM journal : the international review of organizational improvement
5
Asia Pacific journal of marketing and logistics
4
Electronic commerce research
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of business excellence : IJBEX
4
International journal of electronic business
4
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
4
International journal of retail & distribution management
4
International journal of services and operations management
4
International journal of services and operations management : IJSOM
4
International journal of services technology and management : IJSTM
4
International journal of services, economics and management
4
Journal of business research : JBR
4
Journal of hospitality marketing & management
4
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
4
Journal of strategic marketing
4
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ECONIS (ZBW)
9
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1
The impact of e-service quality and ease of use of e-customer relationship management : a study of mobile phone services in Jordan
Al-nassar, Bilal Ali Yaseen
- In:
International journal of electronic customer …
13
(
2021
)
2
,
pp. 146-165
Persistent link: https://www.econbiz.de/10012939797
Saved in:
2
Future research direction for customer satisfaction in relation to complaint handling and service recovery in e-commerce
Kumari, Parveen
;
Kumar, Satinder
- In:
International journal of electronic customer …
12
(
2020
)
3
,
pp. 191-204
Persistent link: https://www.econbiz.de/10012509217
Saved in:
3
Role of e-service quality in articulating e-WOM : a serial mediation approach
Kaur, Baljit
- In:
International journal of electronic customer …
12
(
2020
)
4
,
pp. 309-325
Persistent link: https://www.econbiz.de/10012509247
Saved in:
4
Assessing channel quality to measure customers' outcome in online purchasing
Arsalan Najmi
;
Ahmed, Waqar
- In:
International journal of electronic customer …
11
(
2017/2018
)
2
,
pp. 179-201
Persistent link: https://www.econbiz.de/10011966928
Saved in:
5
Understanding the impact of service convenience on customer satisfaction in home delivery : evidence from Pakistan
Mehmood, Syeda Marium
;
Arsalan Najmi
- In:
International journal of electronic customer …
11
(
2017/2018
)
1
,
pp. 23-43
Persistent link: https://www.econbiz.de/10011889860
Saved in:
6
Designing the impact pattern of electronic service quality thorugh perceived value and electronic trust on customers' electronic commitment : case study of customers of different b...
Zaneian, Z.
;
Seify, M.
;
Joukar, A.
- In:
International journal of electronic customer …
9
(
2015
)
4
,
pp. 220-239
Persistent link: https://www.econbiz.de/10011606925
Saved in:
7
IT-enabled inter-firm governance model to manage service quality level through customers' feedback
Song, Jae H.
;
Sohn, Changsoo
- In:
International journal of electronic customer …
9
(
2015
)
2/3
,
pp. 122-137
Persistent link: https://www.econbiz.de/10011586443
Saved in:
8
A structural equation model of management strategies and firm performance : a case study of logistics service quality on home delivery
Huang, Yu-kai
;
Feng, Cheng-min
;
Wu, Pei-ju
- In:
International journal of electronic customer …
3
(
2009
)
3
,
pp. 281-300
Persistent link: https://www.econbiz.de/10003898858
Saved in:
9
A framework for electronic services system
Sandhu, Kamaljeet
;
Corbitt, Brian
- In:
International journal of electronic customer …
2
(
2008
)
1
,
pp. 50-62
Persistent link: https://www.econbiz.de/10003772118
Saved in:
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