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~isPartOf:"International journal of electronic customer relationship management : IJECRM"
~isPartOf:"Services marketing quarterly"
~subject:"Kundenservice"
~subject:"customer satisfaction"
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Kundenservice
customer satisfaction
Beziehungsmarketing
239
Relationship marketing
230
Konsumentenverhalten
82
Consumer behaviour
80
Customer satisfaction
72
Kundenzufriedenheit
72
Dienstleistungsqualität
70
Service quality
68
E-commerce
40
Electronic Commerce
40
customer relationship management
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CRM
18
Confidence
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Social Web
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USA
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United States
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Bank
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Online-Handel
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Lieferantenmanagement
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Online retailing
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Supplier relationship management
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Data Mining
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Data mining
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customer loyalty
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loyalty
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Dienstleistungssektor
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Marketing management
12
Marketingmanagement
12
Service industry
12
satisfaction
12
Beschwerdemanagement
11
Complaint management
11
Customer service
11
Einzelhandel
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Retail trade
11
Unternehmenserfolg
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25
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Quach, Sara
2
Thaichon, Park
2
Abu-Shanab, Emad
1
Al-nassar, Bilal Ali Yaseen
1
Amaad, Hafiz
1
Bavalur, Amulya Sai
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Black, Gregory S.
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Chen, Chien-Chou
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1
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1
Hamidy, Hamidullah
1
Heinonen, Johanna
1
Hodge, Sharon K.
1
Honeycutt, Earl D.
1
Huda, S. S. M. Sadrul
1
Hung, Li-Mei
1
Jabarzadeh, Younis
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Kabir, Mohammad Humayun
1
Khantimirov, Denis
1
Khoshfetrat, Atefeh
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Kumar, Satinder
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Paranjape, Ketan
1
Park-Poaps, Haesun
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Pollack, Birgit Leisen
1
Rehman, Mohsin Abdur
1
Roswinanto, Widyarso
1
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International journal of electronic customer relationship management : IJECRM
Services marketing quarterly
The journal of services marketing
39
Journal of retailing and consumer services
35
Journal of business research : JBR
31
International journal of hospitality management
30
The service industries journal
29
Journal of service research : JSR
19
Journal of marketing
16
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
16
Cogent business & management
15
Journal of service research
15
Journal of hospitality marketing & management
14
Total quality management & business excellence
14
SpringerLink / Bücher
12
International journal of services and operations management
11
International journal of business excellence
10
International journal of contemporary hospitality management
10
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
Journal of service theory and practice
10
Journal of service theory and practice : JSTP
10
International journal of business and economics
9
Managing service quality : MSQ ; an international journal
9
Psychology & marketing
9
International journal of services, economics and management
8
Journal of strategic marketing
8
Journal of the Academy of Marketing Science
8
Service business
8
International journal of business information systems : IJBIS
7
Journal of retailing
7
Journal of travel and tourism marketing
7
Administrative Sciences : open access journal
6
Gabler Edition Wissenschaft
6
International journal of business excellence : IJBEX
6
International journal of consumer studies
6
International journal of productivity and quality management : IJPQM
6
International journal of services and operations management : IJSOM
6
International journal of technology marketing : IJTMkt
6
Journal of service management
6
The Cornell hospitality quarterly
6
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ECONIS (ZBW)
25
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1
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
2
"Enjoy!" the effects of service blessings on the customer
Schindler, Robert M.
;
Sen, Sandipan S.
;
Wiles, Judy A.
- In:
Services marketing quarterly
43
(
2022
)
1
,
pp. 110-128
Persistent link: https://www.econbiz.de/10012801859
Saved in:
3
Establishing loyalty from consumers' CSR perception toward the restaurants offering nutritional information
Rehman, Mohsin Abdur
;
Park-Poaps, Haesun
;
Lodhi, Rab Nawaz
- In:
Services marketing quarterly
43
(
2022
)
2
,
pp. 206-225
Persistent link: https://www.econbiz.de/10013178034
Saved in:
4
Determinants of customer satisfaction in Kabul : evidence from the restaurant industry
Hamidy, Hamidullah
;
Walker, Dale
;
Claver, Jimbo H.
- In:
International journal of electronic customer …
13
(
2022
)
3
,
pp. 203-247
Persistent link: https://www.econbiz.de/10014309477
Saved in:
5
Influence of eCRM on customer satisfaction and customer loyalty : a study on Bangladesh's fast food industry
Huda, S. S. M. Sadrul
;
Saha, Sunny
;
Kabir, Mohammad Humayun
- In:
International journal of electronic customer …
13
(
2021
)
1
,
pp. 30-44
Persistent link: https://www.econbiz.de/10012598022
Saved in:
6
Emotional brand attachment and attitude toward brand extension
Vahdat, Arash
;
Hafezniya, Hanieh
;
Jabarzadeh, Younis
; …
- In:
Services marketing quarterly
41
(
2020
)
3
,
pp. 236-255
Persistent link: https://www.econbiz.de/10012256943
Saved in:
7
Future research direction for customer satisfaction in relation to complaint handling and service recovery in e-commerce
Kumari, Parveen
;
Kumar, Satinder
- In:
International journal of electronic customer …
12
(
2020
)
3
,
pp. 191-204
Persistent link: https://www.econbiz.de/10012509217
Saved in:
8
Investigating factors in implementation of electronic customer relationship management and its consequences in private hospitals in Isfahan city
Seify, Mohsen
;
Tabaeeian, Reihaneh Alsadat
; …
- In:
International journal of electronic customer …
12
(
2020
)
3
,
pp. 225-245
Persistent link: https://www.econbiz.de/10012509228
Saved in:
9
Toward an improved understanding of online customer service delivery to millennials
Hodge, Sharon K.
;
Honeycutt, Earl D.
;
Shipley, Danica
- In:
Services marketing quarterly
40
(
2019
)
1
,
pp. 33-47
Persistent link: https://www.econbiz.de/10012179154
Saved in:
10
Mechanism connecting environmental friendliness to service loyalty : the role of positive customer emotions and satisfaction
Pollack, Birgit Leisen
- In:
Services marketing quarterly
40
(
2019
)
2
,
pp. 157-171
Persistent link: https://www.econbiz.de/10012179169
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