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~isPartOf:"International journal of electronic customer relationship management : IJECRM"
~subject:"Beziehungsmarketing"
~subject:"Corporate Social Responsibility"
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Beziehungsmarketing
Corporate Social Responsibility
Relationship marketing
140
E-commerce
43
Electronic Commerce
43
Customer satisfaction
39
Kundenzufriedenheit
39
Consumer behaviour
38
Konsumentenverhalten
38
Dienstleistungsqualität
23
Service quality
23
customer relationship management
23
Lieferkette
19
Marketing management
19
Marketingmanagement
19
Supply chain
19
CRM
17
Online retailing
16
Online-Handel
16
Social Web
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Social web
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Data mining
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Bank
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Confidence
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India
12
Indien
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Knowledge management
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Vertrauen
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Customer value
9
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Internet marketing
9
KMU
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Kundenwert
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Online-Marketing
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SME
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Taiwan
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Unternehmenserfolg
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customer satisfaction
9
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Keramati, Abbas
8
Ranjan, Jayanthi
5
Chen, Tser-yieth
4
Bhatnagar, Vishal
3
Ganesh, K.
3
Madhani, Pankaj M.
3
Muhammad Anshari
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Sangle, Purnima S.
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Sohn, Changsoo
3
Abu-Shanab, Emad
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Al-nassar, Bilal Ali Yaseen
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Albadvi, Amir
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Alhawari, Samer
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Awasthi, Preety
2
Lee, Dong-il
2
Lee, Hyejun
2
Mohammad Nabil Almunawar
2
Moshki, H.
2
Nazari-Shirkouhi, Salman
2
Parthiban, P.
2
Punniyamoorthy, M.
2
Sinisalo, Jaakko
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Zavareh, Javad Toufighi
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Abdolvand, Neda
1
Abdul-Rahman, Maria
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Abdullateef, Aliyu Olayemi
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Adebanjo, Dotun
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Agarwal, Ruchi
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Agrawal, Shiv Ratan
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Ahmed, Waqar
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Akroush, Mamoun N.
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Al-Busaidi, Kamla Ali
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Al-Hawari, Mohd Ahmad
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Al-Weshah, Ghazi A.
1
Al-Wugayan, Adel A. A.
1
Alas, Y.
1
Algharabat, Raed S.
1
Alshurideh, D. Muhammad
1
Amiri, Maghsud
1
Amoah-Mensah, Aborampah
1
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International journal of electronic customer relationship management : IJECRM
Journal of business ethics : JOBE
1,407
Journal of business research : JBR
972
Journal of retailing and consumer services
621
Corporate social responsibility and environmental management
604
SpringerLink / Bücher
522
Industrial marketing management : the international journal for industrial and high-tech firms
452
International journal of hospitality management
376
Business strategy and the environment
358
Business & society
286
Finance research letters
260
Journal of business ethics : JBE
257
The journal of services marketing
233
Cogent business & management
224
The journal of business & industrial marketing
213
The service industries journal
206
Journal of the Academy of Marketing Science
200
Springer eBook Collection
200
Journal of strategic marketing
187
International journal of contemporary hospitality management
157
The journal of brand management : an international journal
156
Tourism management : research, policies, practice
156
International journal of production economics
138
Journal of travel and tourism marketing
137
Journal of marketing
135
Technological forecasting & social change : an international journal
135
Journal of hospitality marketing & management
131
Management-Reihe Corporate Social Responsibility
131
The journal of product & brand management
131
Marketing intelligence & planning
127
Asia Pacific journal of marketing and logistics
124
Business horizons
123
Journal of service research : JSR
118
Psychology & marketing
118
Corporate governance : the international journal for effective board performance
117
Business ethics quarterly : the journal of the Society for Business Ethics
115
Business ethics : a European review
114
Journal of sustainable finance & investment
114
European journal of marketing : EJM
113
Journal of retailing
109
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ECONIS (ZBW)
141
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141
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1
Theoretical investigation of the antecedent role of review valence in building electronic customer relationships
Liu, Ran
;
Ford, John B.
;
Raajpoot, Nusser
- In:
International journal of electronic customer …
13
(
2022
)
3
,
pp. 187-202
Persistent link: https://www.econbiz.de/10014309474
Saved in:
2
The mediating effect of marketing capability in the relationship between CRM on business performance in Indonesia and Thailand service industry
Fatmawati, Indah
;
Nuryakin
;
Siriyota, Kumpanat
- In:
International journal of electronic customer …
13
(
2021
)
2
,
pp. 99-116
Persistent link: https://www.econbiz.de/10012939786
Saved in:
3
The impact of customer clubs on lifetime value of banking customers
Arjmand, Mohaddese
;
Abdolvand, Neda
;
Harandi, Saeedeh Rajaei
- In:
International journal of electronic customer …
14
(
2023
)
1
,
pp. 42-60
Persistent link: https://www.econbiz.de/10014309498
Saved in:
4
Determinants of customer satisfaction in Kabul : evidence from the restaurant industry
Hamidy, Hamidullah
;
Walker, Dale
;
Claver, Jimbo H.
- In:
International journal of electronic customer …
13
(
2022
)
3
,
pp. 203-247
Persistent link: https://www.econbiz.de/10014309477
Saved in:
5
Towards the analysis of e-CRM practices using an integrated fuzzy approach
Babgohari, Ali Zamani
;
Hamedi, Mahdie
;
Yazdi, …
- In:
International journal of electronic customer …
13
(
2022
)
3
,
pp. 272-293
Persistent link: https://www.econbiz.de/10014309481
Saved in:
6
Enhancement of touchpoint interactions on customer experience
management
in the banking sector
Sivakumar, R.
;
Ganeshkumar C.
- In:
International journal of electronic customer …
13
(
2022
)
4
,
pp. 314-341
Persistent link: https://www.econbiz.de/10014309487
Saved in:
7
The role of customer experience in the formation of customer engagement in the retail banking industry : mediation and moderation analysis
Chepur, Jyothi
;
Bellamkonda, Raja Shekhar
- In:
International journal of electronic customer …
13
(
2022
)
4
,
pp. 357-387
Persistent link: https://www.econbiz.de/10014309491
Saved in:
8
Future research direction for customer satisfaction in relation to complaint handling and service recovery in e-commerce
Kumari, Parveen
;
Kumar, Satinder
- In:
International journal of electronic customer …
12
(
2020
)
3
,
pp. 191-204
Persistent link: https://www.econbiz.de/10012509217
Saved in:
9
Clarifying the effect of customer knowledge
management
to improve business performance of banks : considering the role of electronic customer relationship
management
Rastgar, Abbas Ali
;
Esmaili, Ebrahim
;
Naderi, Reihaneh
; …
- In:
International journal of electronic customer …
12
(
2019
)
2
,
pp. 108-123
Persistent link: https://www.econbiz.de/10012253367
Saved in:
10
The impact of e-service quality and ease of use of e-customer relationship
management
: a study of mobile phone services in Jordan
Al-nassar, Bilal Ali Yaseen
- In:
International journal of electronic customer …
13
(
2021
)
2
,
pp. 146-165
Persistent link: https://www.econbiz.de/10012939797
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