//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of electronic customer relationship management : IJECRM"
~subject:"Electronic Commerce"
~subject:"Emotion"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Kundendienst"
Narrow search
Delete all filters
| 3 applied filters
Year of publication
From:
To:
Subject
All
Electronic Commerce
Emotion
Customer service
7
Kundenservice
7
E-commerce
5
Customer satisfaction
4
Dienstleistungsqualität
4
Kundenzufriedenheit
4
Service quality
4
Beziehungsmarketing
2
Consumer behaviour
2
Konsumentenverhalten
2
Mobile communications
2
Mobilkommunikation
2
Online retailing
2
Online-Handel
2
Relationship marketing
2
customer satisfaction
2
BI
1
BI applications
1
BI values
1
Beschwerdemanagement
1
Betriebliches Informationssystem
1
Business intelligence system
1
Complaint management
1
Computer-assisted marketing
1
Confidence
1
Data protection
1
Datenschutz
1
Distributive justice
1
Einzelhandel
1
Gerechtigkeit
1
IT-gestütztes Marketing
1
Innovation adoption
1
Innovationsakzeptanz
1
Internet-Auktion
1
Jordan
1
Jordanien
1
Justice
1
Lieferkette
1
Logistics
1
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
5
Type of publication (narrower categories)
All
Article in journal
5
Aufsatz in Zeitschrift
5
Language
All
English
5
Author
All
Al-nassar, Bilal Ali Yaseen
1
Arsalan Najmi
1
Feng, Cheng-min
1
Goldkuhl, Göran
1
Huang, Yu-kai
1
Johansson, Britt-Marie
1
Kumar, Satinder
1
Kumari, Parveen
1
Larsson, Ulf
1
Mehmood, Syeda Marium
1
Wu, Pei-ju
1
more ...
less ...
Published in...
All
International journal of electronic customer relationship management : IJECRM
International journal of hospitality management
16
Journal of retailing and consumer services
15
The journal of services marketing
11
Journal of business research : JBR
8
International journal of contemporary hospitality management
7
SpringerLink / Bücher
6
Academy of Management journal : AMJ
5
Journal of service theory and practice : JSTP
5
Psychology & marketing
5
Journal of service management
4
Journal of service research
4
Journal of service research : JSR
4
Springer eBook Collection / Business and Economics
4
The service industries journal
4
Information systems research : ISR
3
International journal of business information systems : IJBIS
3
International journal of quality and service sciences
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Personnel psychology : a journal of applied research
3
Progress in IS
3
SOM research reports
3
Business horizons
2
E-commerce trends for organizational advancement : new applications and methods
2
ERIM report series research in management
2
European journal of operational research : EJOR
2
Forschungsergebnisse der WU Wirtschaftsuniversität Wien
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
2
Interaktionen im Dienstleistungsbereich
2
International journal of electronic commerce : IJEC
2
Journal for global business advancement : JGBA
2
Journal of consumer marketing
2
Journal of consumer research : JCR ; an interdisciplinary bimonthly
2
Journal of hospitality marketing & management
2
Journal of internet commerce
2
Journal of management : JOM
2
Journal of marketing
2
Journal of service theory and practice
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
more ...
less ...
Source
All
ECONIS (ZBW)
5
Showing
1
-
5
of
5
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Future research direction for customer satisfaction in relation to complaint handling and service recovery in e-commerce
Kumari, Parveen
;
Kumar, Satinder
- In:
International journal of electronic customer …
12
(
2020
)
3
,
pp. 191-204
Persistent link: https://www.econbiz.de/10012509217
Saved in:
2
Understanding the impact of service convenience on customer satisfaction in home delivery : evidence from Pakistan
Mehmood, Syeda Marium
;
Arsalan Najmi
- In:
International journal of electronic customer …
11
(
2017/2018
)
1
,
pp. 23-43
Persistent link: https://www.econbiz.de/10011889860
Saved in:
3
The customer trust and customer commitment of e-customer relationship management : study at Jordan of mobile phone services
Al-nassar, Bilal Ali Yaseen
- In:
International journal of electronic customer …
9
(
2015
)
1
,
pp. 33-55
Persistent link: https://www.econbiz.de/10011575147
Saved in:
4
Customer communication in distance shopping : how to reveal complexities through socio-pragmatic conversation analysis
Larsson, Ulf
;
Goldkuhl, Göran
;
Johansson, Britt-Marie
- In:
International journal of electronic customer …
3
(
2009
)
3
,
pp. 236-263
Persistent link: https://www.econbiz.de/10003897769
Saved in:
5
A structural equation model of management strategies and firm performance : a case study of logistics service quality on home delivery
Huang, Yu-kai
;
Feng, Cheng-min
;
Wu, Pei-ju
- In:
International journal of electronic customer …
3
(
2009
)
3
,
pp. 281-300
Persistent link: https://www.econbiz.de/10003898858
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->