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~isPartOf:"International journal of electronic customer relationship management : IJECRM"
~subject:"Internet marketing"
~subject:"Vertrauen"
~subject:"customer satisfaction"
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Internet marketing
Vertrauen
customer satisfaction
Beziehungsmarketing
140
Relationship marketing
140
E-commerce
38
Electronic Commerce
38
Consumer behaviour
32
Konsumentenverhalten
32
Customer satisfaction
30
Kundenzufriedenheit
30
customer relationship management
23
Dienstleistungsqualität
18
Service quality
18
CRM
17
Data Mining
13
Data mining
13
Online retailing
13
Online-Handel
13
Social Web
13
Social web
13
Bank
12
Knowledge management
10
Marketing management
10
Marketingmanagement
10
Wissensmanagement
10
Confidence
9
Erfolgsfaktor
8
Firm performance
8
Mobile communications
8
Mobilkommunikation
8
Success factor
8
Unternehmenserfolg
8
Customer value
7
Iran
7
Kundenwert
7
India
6
Indien
6
Jordan
6
Jordanien
6
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22
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23
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23
Collection of articles of several authors
1
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23
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Lee, Dong-il
2
Lee, Hyejun
2
Sohn, Changsoo
2
Abu-Shanab, Emad
1
Al-nassar, Bilal Ali Yaseen
1
Algharabat, Raed S.
1
Bacon, Scott D.
1
Bauman, Antonina A.
1
Chen, Chien-Chou
1
Chen, Tser-yieth
1
Clark, Melissa N.
1
Claver, Jimbo H.
1
Ford, John B.
1
Guimaraes, Tor
1
Hamidy, Hamidullah
1
Heiens, Richard A.
1
Huda, S. S. M. Sadrul
1
Hung, Li-Mei
1
Ilioudi, Stamatia
1
Joukar, A.
1
Kabir, Mohammad Humayun
1
Kanagaraj, D. Jayaprakash
1
Khoshfetrat, Atefeh
1
Kumar, Satinder
1
Kumari, Parveen
1
Lazakidou, Athina
1
Lee, Zui Chih
1
Lin, Ying-hsiu
1
Liu, Ran
1
Mahawrah, Fadi
1
Narayanaswamy, Ravi
1
Paranjape, Ketan
1
Raajpoot, Nusser
1
Saha, Sunny
1
Seify, M.
1
Seify, Mohsen
1
Shehabat, Issa
1
Siassiakos, Konstantinos
1
Singh, Shamsher
1
Sirohi, Naveen J.
1
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Published in...
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International journal of electronic customer relationship management : IJECRM
Journal of retailing and consumer services
100
Journal of business research : JBR
99
Industrial marketing management : the international journal for industrial and high-tech firms
51
International journal of internet marketing and advertising : IJIMA
41
The service industries journal
37
International journal of electronic marketing and retailing : IJEMR
35
Cogent business & management
32
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
32
Journal of strategic marketing
30
Asia Pacific journal of marketing and logistics
28
International journal of hospitality management
28
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
28
The journal of product & brand management
28
Journal of hospitality marketing & management
25
The journal of business & industrial marketing
24
Marketing intelligence & planning
22
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
21
Journal of internet commerce
21
Journal of promotion management : innovations in planning and applied research
21
The journal of services marketing
20
Services marketing quarterly
19
International journal of business information systems : IJBIS
18
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
18
International journal of e-business research : an official publication of the Information Resources Management Association
17
Journal of marketing
17
The journal of brand management : an international journal
17
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
17
International journal of business excellence
16
International journal of technology marketing : IJTMkt
16
Journal of global marketing
16
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
16
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
16
Journal of the Academy of Marketing Science
16
International journal of retail & distribution management
15
Total quality management & business excellence
15
Business horizons
14
Journal of service research : JSR
14
Journal of travel and tourism marketing
14
SpringerLink / Bücher
14
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ECONIS (ZBW)
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1
Theoretical investigation of the antecedent role of review valence in building electronic customer relationships
Liu, Ran
;
Ford, John B.
;
Raajpoot, Nusser
- In:
International journal of electronic customer …
13
(
2022
)
3
,
pp. 187-202
Persistent link: https://www.econbiz.de/10014309474
Saved in:
2
Determinants of customer satisfaction in Kabul : evidence from the restaurant industry
Hamidy, Hamidullah
;
Walker, Dale
;
Claver, Jimbo H.
- In:
International journal of electronic customer …
13
(
2022
)
3
,
pp. 203-247
Persistent link: https://www.econbiz.de/10014309477
Saved in:
3
Influence of eCRM on customer satisfaction and customer loyalty : a study on Bangladesh's fast food industry
Huda, S. S. M. Sadrul
;
Saha, Sunny
;
Kabir, Mohammad Humayun
- In:
International journal of electronic customer …
13
(
2021
)
1
,
pp. 30-44
Persistent link: https://www.econbiz.de/10012598022
Saved in:
4
Future research direction for customer satisfaction in relation to complaint handling and service recovery in e-commerce
Kumari, Parveen
;
Kumar, Satinder
- In:
International journal of electronic customer …
12
(
2020
)
3
,
pp. 191-204
Persistent link: https://www.econbiz.de/10012509217
Saved in:
5
Investigating factors in implementation of electronic customer relationship management and its consequences in private hospitals in Isfahan city
Seify, Mohsen
;
Tabaeeian, Reihaneh Alsadat
; …
- In:
International journal of electronic customer …
12
(
2020
)
3
,
pp. 225-245
Persistent link: https://www.econbiz.de/10012509228
Saved in:
6
Online consumer trust research and Maslow's hierarchy of needs
Bauman, Antonina A.
- In:
International journal of electronic customer …
11
(
2017/2018
)
4
,
pp. 315-331
Persistent link: https://www.econbiz.de/10011989783
Saved in:
7
Utilising social media to improve relationship quality : the case of the university library
Clark, Melissa N.
;
Bacon, Scott D.
- In:
International journal of electronic customer …
11
(
2017/2018
)
4
,
pp. 384-410
Persistent link: https://www.econbiz.de/10011989802
Saved in:
8
Special issue: innovative e-marketing products and management : customer behaviour and service
Tsekouropoulos, Georgios
(
ed.
)
-
2016
Persistent link: https://www.econbiz.de/10011687984
Saved in:
9
An examination of the e-mail and electronic relationship marketing practices of the USA's top 500 online retailers
Heiens, Richard A.
;
Narayanaswamy, Ravi
- In:
International journal of electronic customer …
10
(
2016
)
2/4
,
pp. 125-137
Persistent link: https://www.econbiz.de/10011688012
Saved in:
10
The impact of knowledge management on customer relationship management : a case from the fast food industry in Jordan
Mahawrah, Fadi
;
Shehabat, Issa
;
Abu-Shanab, Emad
- In:
International journal of electronic customer …
10
(
2016
)
2/4
,
pp. 138-157
Persistent link: https://www.econbiz.de/10011688025
Saved in:
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