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~isPartOf:"International journal of electronic customer relationship management : IJECRM"
~subject:"Online-Handel"
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Online-Handel
Beziehungsmarketing
149
Relationship marketing
140
E-commerce
38
Electronic Commerce
38
Konsumentenverhalten
34
Consumer behaviour
32
Customer satisfaction
30
Kundenzufriedenheit
30
customer relationship management
23
Dienstleistungsqualität
20
Service quality
18
CRM
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Hajiheydari, Nastaran
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Hashemi, Novin
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Algharabat, Raed S.
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Arsalan Najmi
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Bauman, Antonina A.
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Chang, Younghoon
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Chowdhury, Sanjit Roy
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Chua, Alton Y. K.
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Guimaraes, Tor
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Heiens, Richard A.
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Joukar, A.
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Mackasare, Swapnil
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Narayanaswamy, Ravi
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Paranjape, Ketan
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Seify, M.
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Siew Fan Wong
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International journal of electronic customer relationship management : IJECRM
Journal of retailing and consumer services
88
Journal of business research : JBR
36
International journal of electronic marketing and retailing : IJEMR
21
International journal of retail & distribution management
16
Electronic commerce research
15
International journal of business information systems : IJBIS
15
International journal of internet marketing and advertising : IJIMA
15
International journal of electronic commerce : IJEC
13
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
13
Journal of internet commerce
13
Journal of retailing
13
Asia Pacific journal of marketing and logistics
12
International journal of retail and distribution management
12
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
12
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
11
International journal of e-business research : an official publication of the Information Resources Management Association
11
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
11
Management science : journal of the Institute for Operations Research and the Management Sciences
9
The international review of retail, distribution and consumer research
9
International journal of technology marketing : IJTMkt
8
Journal of electronic commerce research : JECR
8
Journal of strategic marketing
8
The service industries journal
8
Cogent business & management
7
Marketing intelligence & planning
7
The journal of services marketing
7
Information systems research : ISR
6
International journal of electronic business : IJEB
6
International journal of production economics
6
International journal of production research
6
Journal of customer behaviour
6
Journal of management information systems : JMIS
6
Journal of open innovation : technology, market, and complexity
6
Journal of operations management
6
Journal of the Academy of Marketing Science
6
Psychology & marketing
6
Service business
6
SpringerLink / Bücher
6
Technological forecasting & social change : an international journal
6
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ECONIS (ZBW)
13
OLC EcoSci
1
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1
Future research direction for customer satisfaction in relation to complaint handling and service recovery in e-commerce
Kumari, Parveen
;
Kumar, Satinder
- In:
International journal of electronic customer …
12
(
2020
)
3
,
pp. 191-204
Persistent link: https://www.econbiz.de/10012509217
Saved in:
2
Assessing channel quality to measure customers' outcome in online purchasing
Arsalan Najmi
;
Ahmed, Waqar
- In:
International journal of electronic customer …
11
(
2017/2018
)
2
,
pp. 179-201
Persistent link: https://www.econbiz.de/10011966928
Saved in:
3
An empirical study of factors affecting customer loyalty in e-business : a predictive study in selected states of India
Mackasare, Swapnil
;
Chowdhury, Sanjit Roy
- In:
International journal of electronic customer …
11
(
2017/2018
)
3
,
pp. 203-236
Persistent link: https://www.econbiz.de/10011966932
Saved in:
4
Online consumer trust research and Maslow's hierarchy of needs
Bauman, Antonina A.
- In:
International journal of electronic customer …
11
(
2017/2018
)
4
,
pp. 315-331
Persistent link: https://www.econbiz.de/10011989783
Saved in:
5
An examination of the e-mail and electronic relationship marketing practices of the USA's top 500 online retailers
Heiens, Richard A.
;
Narayanaswamy, Ravi
- In:
International journal of electronic customer …
10
(
2016
)
2/4
,
pp. 125-137
Persistent link: https://www.econbiz.de/10011688012
Saved in:
6
Designing the impact pattern of electronic service quality thorugh perceived value and electronic trust on customers' electronic commitment : case study of customers of different b...
Zaneian, Z.
;
Seify, M.
;
Joukar, A.
- In:
International journal of electronic customer …
9
(
2015
)
4
,
pp. 220-239
Persistent link: https://www.econbiz.de/10011606925
Saved in:
7
Testing cloud computing for customer satisfaction and loyalty
Guimaraes, Tor
;
Paranjape, Ketan
- In:
International journal of electronic customer …
8
(
2014
)
1/3
,
pp. 72-86
Persistent link: https://www.econbiz.de/10011471138
Saved in:
8
Customer attribution of service failure and its impact in social commerce environment
Kim, Yaeeun
;
Chang, Younghoon
;
Siew Fan Wong
;
Park, …
- In:
International journal of electronic customer …
8
(
2014
)
1/3
,
pp. 136-158
Persistent link: https://www.econbiz.de/10011471162
Saved in:
9
The role of 3D product presentation in enhancing electronic customer relationship management (e-CRM) for online retailer : university students context
Algharabat, Raed S.
- In:
International journal of electronic customer …
8
(
2014
)
4
,
pp. 159-179
Persistent link: https://www.econbiz.de/10011471304
Saved in:
10
How brand awareness affects online purchase intention : considering the role of perceived risk
Hashemi, Novin
;
Hajiheydari, Nastaran
- In:
International journal of electronic customer …
6
(
2012
)
3/4
,
pp. 274-291
Persistent link: https://www.econbiz.de/10009783497
Saved in:
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