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~isPartOf:"International journal of electronic marketing and retailing : IJEMR"
~isPartOf:"Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS"
~subject:"Customer satisfaction"
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Search: subject:"Beziehungsmarketing"
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Customer satisfaction
Beziehungsmarketing
107
Relationship marketing
107
Consumer behaviour
74
Konsumentenverhalten
74
Kundenzufriedenheit
43
Internet marketing
29
Online-Marketing
29
Dienstleistungsqualität
28
Service quality
28
Brand management
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Markenführung
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Social Web
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Social web
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Online retailing
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Online-Handel
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Confidence
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Vertrauen
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E-commerce
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Electronic Commerce
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Markenimage
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Customer integration
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Einzelhandel
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Emotion
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satisfaction
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trust
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India
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Indien
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Marketing management
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Marketingmanagement
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customer satisfaction
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loyalty
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service
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Acharyulu, G. V. R. K.
1
Ahmad, Alaeddin Mohammad Khalaf
1
Ahn, Jinwoo
1
Akrimi, Yosra
1
Al Khasawneh, Mohammad Hamdi
1
Al Naimi, Husam
1
Al-Adwan, Ahmad Samed
1
Alabastro, Artem
1
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Anh Chi Phan
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Aslam, Faheem
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Awan, Tahir Mumtaz
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1
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1
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1
Bateman, Patrick J.
1
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1
Bolton, Ruth N.
1
Bordeau, Julie
1
Borders, Aberdeen Leila
1
Cardoso, Margarida
1
Chae, Heeju
1
Chitramani, P.
1
Cho, Seong Do
1
Deepa, S.
1
Dionísio, Pedro
1
Dubey, Prince
1
Fatima, Tayyba
1
Ghaffar, Abdul
1
Ghose, Sanjoy
1
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1
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Ha Thu Nguyen
1
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1
Hakeem, Abdul
1
Han, Jinghe
1
Hashesh, Mohammad Yousef Abu
1
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1
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International journal of electronic marketing and retailing : IJEMR
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
Journal of retailing and consumer services
256
International journal of hospitality management
137
Journal of business research : JBR
136
The journal of services marketing
108
Journal of hospitality marketing & management
64
The service industries journal
62
Journal of travel and tourism marketing
58
International journal of contemporary hospitality management
53
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
52
Tourism management : research, policies, practice
50
Cogent business & management
45
Journal of service research : JSR
44
Service business
42
Services marketing quarterly
42
Journal of service management
40
Asia Pacific journal of marketing and logistics
39
Journal of strategic marketing
38
Industrial marketing management : the international journal for industrial and high-tech firms
35
The international journal of bank marketing : IJBM
34
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
33
Journal of the Academy of Marketing Science
33
The journal of business & industrial marketing
33
The TQM journal : the international review of organizational improvement
32
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
Psychology & marketing
31
International journal of electronic customer relationship management : IJECRM
30
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
25
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
24
Total quality management & business excellence
24
European journal of marketing : EJM
23
International journal of quality and service sciences
23
Journal of marketing
22
Journal of retailing
22
Journal of Asian finance, economics and business : JAFEB
21
The international review of retail, distribution and consumer research
21
Journal of hospitality and tourism insights
20
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
20
Journal of service research
20
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ECONIS (ZBW)
43
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1
"From fail to prevail" : how a salesperson's communication sentiment influences consumer forgiveness in service failures focusing on the role of consumer self-construal
Park, Jeong Eun
- In:
Journal of global scholars of marketing science : …
34
(
2024
)
2
,
pp. 231-252
Persistent link: https://www.econbiz.de/10014511630
Saved in:
2
The role of service quality in enhancing brand authenticity through the moderation effect of corporate social responsibility (CSR)
Ghaffar, Abdul
;
Islam, Tahir
;
Kincl, Tomas
;
Hakeem, Abdul
; …
- In:
Journal of global scholars of marketing science : …
33
(
2023
)
3
,
pp. 475-494
Persistent link: https://www.econbiz.de/10014319623
Saved in:
3
Antecedents and outcomes of omnichannel retail customer experience
Nguyen Hai Ninh
;
Tran Manh Dung
- In:
International journal of electronic marketing and …
14
(
2023
)
2
,
pp. 171-189
Persistent link: https://www.econbiz.de/10014310008
Saved in:
4
How e-service quality influence post-purchase behaviour : the mediating role of perceived value and the moderating of perceived risk
Ha Thu Nguyen
;
Anh Chi Phan
;
Phuong Hien Nguyen
- In:
International journal of electronic marketing and …
14
(
2023
)
3
,
pp. 257-274
Persistent link: https://www.econbiz.de/10014310029
Saved in:
5
The role of the online flower of service in enhancing guest loyalty via the mediating role of guest experience : a structural equation modelling approach
Ahmad, Alaeddin Mohammad Khalaf
;
Kakeesh, Dana
; …
- In:
International journal of electronic marketing and …
13
(
2022
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10012695449
Saved in:
6
Do perceptions of switching costs vary across customers' household purchase decision roles?
Tesfom, Goitom
- In:
Journal of global scholars of marketing science : …
32
(
2022
)
4
,
pp. 511-529
Persistent link: https://www.econbiz.de/10013415455
Saved in:
7
The effect of B2B service experience on repurchase intention : focus on roles of organizational agility and customer knowledge sharing
Jang, Seochul
;
Bae, Joonheui
;
Kim, Kyung Hoon
- In:
Journal of global scholars of marketing science : …
32
(
2022
)
4
,
pp. 645-659
Persistent link: https://www.econbiz.de/10013415464
Saved in:
8
Consumer response tendency and its implications for satisfaction and recommendation intention
Kato, Takumi
- In:
Journal of global scholars of marketing science : …
32
(
2022
)
2
,
pp. 269-284
Persistent link: https://www.econbiz.de/10013177330
Saved in:
9
Interactive websites of e-malls instigate intentions to generate e-WoM
Awan, Tahir Mumtaz
;
Latif, Tayyaba
;
Aslam, Faheem
; …
- In:
International journal of electronic marketing and …
13
(
2022
)
3
,
pp. 319-333
Persistent link: https://www.econbiz.de/10014309741
Saved in:
10
An exploration of online marketplace quality dimension and relationship with purchase intention : the mediating roles of trust and e-WOM
Ranjan, Priyadarshi
;
Acharyulu, G. V. R. K.
- In:
International journal of electronic marketing and …
13
(
2022
)
4
,
pp. 490-512
Persistent link: https://www.econbiz.de/10014309992
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