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~isPartOf:"International journal of financial research"
~isPartOf:"Journal of Asian finance, economics and business : JAFEB"
~isPartOf:"The international journal of bank marketing : IJBM"
~subject:"Beziehungsmarketing"
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Beziehungsmarketing
Electronic Banking
83
Electronic banking
83
Consumer behaviour
53
Konsumentenverhalten
53
Innovation adoption
32
Innovationsakzeptanz
32
Dienstleistungsqualität
18
Service quality
18
Customer satisfaction
17
Kundenzufriedenheit
17
Mobile Business
17
Mobile business
17
Bank
15
Relationship marketing
15
Mobile banking
13
Mobile communications
12
Mobilkommunikation
12
Confidence
10
Vertrauen
10
Banking
9
Internet banking
9
India
8
Indien
8
Innovation diffusion
8
Innovationsdiffusion
8
Personal banking
8
Privatkundengeschäft
8
Viet Nam
8
Vietnam
8
Bankgeschäft
7
Banking services
7
Financial services
7
Finanzdienstleistung
7
Internet
7
Trust
7
Structural equation model
6
Strukturgleichungsmodell
6
Digitalisierung
5
Digitization
5
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English
15
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Brun, Isabelle
2
Rajaobelina, Lova
2
Amin, Muslim
1
Arcand, Manon
1
Aritra, Sanni
1
Bak, Randall
1
Bang, Nguyen
1
Berraies, Sarra
1
Cuong Hung Pham
1
Fatma, Mobin
1
Hannachi, Mariem
1
Hariani, Swarmilah
1
Harwani, Yuli
1
Indrayani
1
Kalthom Abdullah
1
Khan, Imran
1
Khian Sin Ong
1
Ladeira, Wagner Junior
1
Larsson, Anthony
1
Line, Ricard
1
Loh, Claire
1
Muda, Iskandar
1
Nguyen Thanh Do
1
Pham Thanh Van
1
Pham Thi Bich Duyen
1
Rahman, Zillur
1
Ramli, Yanto
1
Rohman, Fatchur
1
Sampaio, Cláudio Hoffmann
1
Santini, Fernando de Oliveira
1
Sharifah Faridah Syed Alwi
1
Soelton, Mochamad
1
Tahir, Jan Muhammad
1
Tep, Sandrine Prom
1
Thakur, Rakhi
1
Thuy Van Nguyen
1
Tran Dung Manh
1
Usman, Fadlil
1
Viitaoja, Yamit
1
Wibisono, Chablullah
1
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International journal of financial research
Journal of Asian finance, economics and business : JAFEB
The international journal of bank marketing : IJBM
International journal of bank marketing
8
Journal of financial services marketing : JFSM
8
International journal of electronic customer relationship management : IJECRM
5
Journal of retailing and consumer services
5
International journal of electronic finance : IJEF
4
Journal of digital banking
4
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
Banken im Wandel : Direktbanken und Direct Banking
3
International journal of business and globalisation : IJBG
3
Journal for global business advancement : JGBA
3
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
3
Computational finance and its applications II : [Second International Conference on Computational Finance - Computational finance II ; held in London in June 2006]
2
Economies : open access journal
2
Electronic markets : the international journal on networked business
2
Expert journal of marketing
2
Global journal of business management : GJBM
2
Information age economy
2
Innovationen und Konzepte für die Bank der Zukunft : mit modernen Vertriebslösungen und optimierten Wertschöpfungsprozessen künftigen Herausforderungen begegnen
2
International journal of business and systems research : IJBSR
2
International journal of e-business research : an official publication of the Information Resources Management Association
2
International journal of economic perspectives : IJEP
2
International journal of economics and finance
2
International journal of economics and financial issues : IJEFI
2
International journal of electronic marketing and retailing : IJEMR
2
International journal of quality and service sciences
2
Journal of Islamic marketing
2
Journal of business research : JBR
2
Journal of central banking theory and practice
2
Journal of financial services marketing
2
Journal of global information management : an official publication of the Information Resources Management Association
2
Journal of global marketing
2
Journal of internet commerce
2
Journal of promotion management : innovations in planning and applied research
2
New trends in banking management : with 42 tables
2
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
2
Rostocker Schriften zur Bank- und Finanzmarktforschung
2
Schriftenreihe Innovative betriebswirtschaftliche Forschung und Praxis
2
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ECONIS (ZBW)
15
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1
The implication of trust that influences customers' intention to use mobile banking
Ramli, Yanto
;
Harwani, Yuli
;
Soelton, Mochamad
; …
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
1
,
pp. 353-361
Persistent link: https://www.econbiz.de/10012692340
Saved in:
2
Impact of service quality, customer satisfaction and switching costs on customer loyalty
Nguyen Thanh Do
;
Pham Thanh Van
;
Tran Dung Manh
;
Pham …
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
8
,
pp. 395-405
Persistent link: https://www.econbiz.de/10012670698
Saved in:
3
Customer satisfaction as intervening between use Automatic Teller Machine (ATM), Internet Banking and quality of loyalty (case in Indonesia)
Indrayani
;
Wibisono, Chablullah
;
Aritra, Sanni
;
Muda, …
- In:
International journal of financial research
10
(
2019
)
6
,
pp. 54-66
Persistent link: https://www.econbiz.de/10012304449
Saved in:
4
Building customer loyalty in digital banking : a study of bank staff's perspectives on the challenges of digital CRM and loyalty
Larsson, Anthony
;
Viitaoja, Yamit
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
6
,
pp. 858-877
Persistent link: https://www.econbiz.de/10011788204
Saved in:
5
Identifying the effects of perceived values of mobile banking applications on customers : comparative study between baby boomers, generation X and generation Y
Berraies, Sarra
;
Yahia, Karim Ben
;
Hannachi, Mariem
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
6
,
pp. 1018-1038
Persistent link: https://www.econbiz.de/10011788307
Saved in:
6
Mobile banking service quality and customer relationships
Arcand, Manon
;
Tep, Sandrine Prom
;
Brun, Isabelle
; …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
7
,
pp. 1066-1087
Persistent link: https://www.econbiz.de/10011814538
Saved in:
7
Apps for mobile banking and customer statisfaction : a cross-cultural study
Sampaio, Cláudio Hoffmann
;
Ladeira, Wagner Junior
; …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
7
,
pp. 1131-1151
Persistent link: https://www.econbiz.de/10011815044
Saved in:
8
Consumer-based virtual brand personality (CBVBP), customer satisfaction and brand loyalty in the online banking industry
Khian Sin Ong
;
Bang, Nguyen
;
Sharifah Faridah Syed Alwi
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
3
,
pp. 370-390
Persistent link: https://www.econbiz.de/10011731393
Saved in:
9
The role of customer brand engagement and brand experience in online banking
Khan, Imran
;
Rahman, Zillur
;
Fatma, Mobin
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
7
,
pp. 1025-1041
Persistent link: https://www.econbiz.de/10011618717
Saved in:
10
The critical success factors for implementation of electric customer relationship management in the commercial bank of Viet Nam
Thuy Van Nguyen
;
Cuong Hung Pham
- In:
International journal of financial research
7
(
2016
)
5
,
pp. 124-139
Persistent link: https://www.econbiz.de/10011579807
Saved in:
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