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~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of business research : JBR"
~isPartOf:"Journal of financial services marketing : JFSM"
~subject:"Finanzdienstleistung"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject:"customer relationship management"
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Subject
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Finanzdienstleistung
Beziehungsmarketing
971
Relationship marketing
971
Consumer behaviour
524
Konsumentenverhalten
524
Customer satisfaction
290
Kundenzufriedenheit
290
Dienstleistungsqualität
231
Service quality
231
Brand management
176
Markenführung
176
Brand image
139
Markenimage
139
Customer integration
103
Kundenintegration
102
Social Web
102
Social web
102
Hotel industry
91
Hotellerie
91
Lieferantenmanagement
88
Supplier relationship management
88
Brand
85
Markenartikel
81
Emotion
80
Customer value
75
Internet marketing
75
Kundenwert
75
Online-Marketing
75
Confidence
68
Gastronomie
68
Restaurant industry
68
Vertrauen
68
Beschwerdemanagement
63
Complaint management
63
Customer service
63
Kundenservice
63
Loyalty
56
Marketing management
55
Marketingmanagement
55
Satisfaction
52
Innovation
50
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8
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Article
23
Type of publication (narrower categories)
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Aufsatz in Zeitschrift
Article in journal
23
Language
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English
23
Author
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Bergeron, Jasmin
2
Maas, Peter
2
Alhazmi, Basem Masoud
1
Atorough, Peter
1
Brennan, Ross
1
Breur, Tom
1
Bäckström, Lars
1
Campbell, Colin
1
Chen, Hui-ju
1
Chen, Jianxun
1
Chen, Ke
1
Devlin, James
1
Ennew, Christine T.
1
Gordon, Tsui Luen On
1
Graf, Albert
1
Halstead, Diane
1
Hong, Jung Kee
1
Houjeir, Roudaina
1
Jones, Michael A.
1
Kabadayi, Sertan
1
Kam, Booi Hon
1
Kharouf, Husni
1
Komulainen, Hanna
1
Laroche, Michel
1
Lesseig, Vance P.
1
Liang, Chiung-ju
1
Lähteenmäki, Ilkka
1
Makkonen, Hannu
1
McKechnie, Sally
1
Moin, S. M. A.
1
Nel, Deon
1
Nätti, Satu
1
Pires, Guilherme D.
1
Pitt, Leyland F.
1
Puustinen, Pekka
1
Rajaobelina, Lova
1
Ricard, Line
1
Riquelme, Hernan
1
Saarijävi, Hannu
1
Salem, Heba
1
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Published in...
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International journal of hospitality management
Journal of business research : JBR
Journal of financial services marketing : JFSM
The international journal of bank marketing : IJBM
9
The journal of services marketing
8
The service industries journal
7
Journal of retailing and consumer services
6
Die Bank
4
International journal of bank marketing
4
Journal of financial services marketing
4
Journal of marketing management : MM
3
Journal of service management
3
Journal of strategic marketing
3
DIW-Wochenbericht : Wirtschaft, Politik, Wissenschaft
2
Electronic markets : the international journal on networked business
2
European management journal
2
International business review : the official journal of the European International Business Academy
2
International journal of financial services management : IJFSM
2
International journal of management & enterprise development : IJMED
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
International journal of trade and global markets
2
Journal of digital banking
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Journal of service research
2
Sparkasse : Manager-Magazin für die Sparkassen-Finanzgruppe
2
AICEI proceedings
1
Accounting research journal
1
Asia Pacific business review
1
Asia-Pacific journal of management research and innovation : APJMRI
1
Asian African journal of economics and econometrics
1
Bank-Archiv : Zeitschrift für das gesamte Bank- und Börsenwesen : journal of banking and financial research
1
Bank-Praktiker : rechtssicher, revisionsfest, risikogerecht
1
Benchmarking : an international journal
1
Business and Economic Research : BER
1
Cogent business & management
1
Controlling & Management review / Sonderheft : ZfCM : Zeitschrift für Controlling & Management
1
Controlling & management review : Zeitschrift für Controlling & Management
1
Corporate reputation review : an international journal
1
European financial management : the journal of the European Financial Management Association
1
European journal of marketing : EJM
1
European journal of operational research : EJOR
1
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ECONIS (ZBW)
23
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23
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1
Digitalization-enabled evolution of customer value creation : an executive view in financial services
Lähteenmäki, Ilkka
;
Nätti, Satu
;
Saraniemi, Saila
- In:
Journal of business research : JBR
146
(
2022
),
pp. 504-517
Persistent link: https://www.econbiz.de/10013271435
Saved in:
2
When in Rome! : complaint contagion effect in multi-actor service ecosystems
Chen, Ke
;
Chen, Jianxun
;
Zhan, Wu
;
Sharma, Piyush
- In:
Journal of business research : JBR
121
(
2020
),
pp. 628-641
Persistent link: https://www.econbiz.de/10012417383
Saved in:
3
Religiosity and customer trust in financial services marketing relationships
Alhazmi, Basem Masoud
- In:
Journal of financial services marketing : JFSM
24
(
2019
)
1/2
,
pp. 31-43
Persistent link: https://www.econbiz.de/10012060004
Saved in:
4
Customer experience in omni-channel banking services
Komulainen, Hanna
;
Makkonen, Hannu
- In:
Journal of financial services marketing : JFSM
23
(
2018
)
3/4
,
pp. 190-199
Persistent link: https://www.econbiz.de/10011975280
Saved in:
5
Customers' dissatisfaction with banking channels and their intention to leave banks : the moderating effect of trust and trusting beliefs
Kabadayi, Sertan
- In:
Journal of financial services marketing : JFSM
21
(
2016
)
3
,
pp. 194-208
Persistent link: https://www.econbiz.de/10011554775
Saved in:
6
Trust in cross-cultural b2b financial service relationships : the role of shared values
Houjeir, Roudaina
;
Brennan, Ross
- In:
Journal of financial services marketing : JFSM
21
(
2016
)
2
,
pp. 90-102
Persistent link: https://www.econbiz.de/10011537492
Saved in:
7
The magic of branding : the role of "pledge", "turn" and "prestige" in fostering consumer trust in financial services
Moin, S. M. A.
;
Devlin, James
;
McKechnie, Sally
- In:
Journal of financial services marketing : JFSM
21
(
2016
)
2
,
pp. 113-126
Persistent link: https://www.econbiz.de/10011537494
Saved in:
8
A framework for understanding the evolution of relationship quality and the customer relationship development process
Atorough, Peter
;
Salem, Heba
- In:
Journal of financial services marketing : JFSM
21
(
2016
)
4
,
pp. 267-283
Persistent link: https://www.econbiz.de/10011594161
Saved in:
9
Bancassurance in East Asia : cultural impact on customers' cross-buying behaviour
Hong, Jung Kee
;
Yi, Yu-il
- In:
Journal of financial services marketing : JFSM
19
(
2014
)
3
,
pp. 234-247
Persistent link: https://www.econbiz.de/10010497744
Saved in:
10
An integrative model of installed online trust in the financial services industry
Rajaobelina, Lova
;
Ricard, Line
;
Bergeron, Jasmin
; …
- In:
Journal of financial services marketing : JFSM
19
(
2014
)
3
,
pp. 186-197
Persistent link: https://www.econbiz.de/10010497765
Saved in:
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