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~isPartOf:"International journal of hospitality management"
~isPartOf:"Journal of financial services marketing : JFSM"
~subject:"Finanzdienstleistung"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject:"customer relationship management"
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Finanzdienstleistung
Beziehungsmarketing
350
Relationship marketing
350
Consumer behaviour
187
Konsumentenverhalten
187
Customer satisfaction
154
Kundenzufriedenheit
154
Dienstleistungsqualität
128
Service quality
128
Hotel industry
85
Hotellerie
85
Gastronomie
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Restaurant industry
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Brand management
44
Markenführung
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Brand image
39
Emotion
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Markenimage
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Customer service
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Kundenservice
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Confidence
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Vertrauen
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Beschwerdemanagement
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Complaint management
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United States
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Satisfaction
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Customer value
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Financial services
21
Arbeitsverhalten
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Customer integration
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Kundenintegration
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Work behaviour
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Tourism employees
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Tourismusberufe
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Arbeitszufriedenheit
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Aufsatz in Zeitschrift
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21
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Bergeron, Jasmin
2
Maas, Peter
2
Alhazmi, Basem Masoud
1
Atorough, Peter
1
Brennan, Ross
1
Breur, Tom
1
Bäckström, Lars
1
Campbell, Colin
1
Chen, Hui-ju
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Devlin, James
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Ennew, Christine T.
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Gordon, Tsui Luen On
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Graf, Albert
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Halstead, Diane
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Hong, Jung Kee
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Houjeir, Roudaina
1
Jones, Michael A.
1
Kabadayi, Sertan
1
Kam, Booi Hon
1
Kharouf, Husni
1
Komulainen, Hanna
1
Laroche, Michel
1
Lesseig, Vance P.
1
Liang, Chiung-ju
1
Makkonen, Hannu
1
McKechnie, Sally
1
Moin, S. M. A.
1
Nel, Deon
1
Pires, Guilherme D.
1
Pitt, Leyland F.
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Puustinen, Pekka
1
Rajaobelina, Lova
1
Ricard, Line
1
Riquelme, Hernan
1
Saarijävi, Hannu
1
Salem, Heba
1
Sangri, Esmail Salehi
1
Sekhon, Harjit
1
Smythe, Thomas I.
1
Stanton, John
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International journal of hospitality management
Journal of financial services marketing : JFSM
The international journal of bank marketing : IJBM
9
The journal of services marketing
8
The service industries journal
7
Journal of retailing and consumer services
6
Die Bank
4
International journal of bank marketing
4
Journal of financial services marketing
4
Journal of marketing management : MM
3
Journal of service management
3
Journal of strategic marketing
3
DIW-Wochenbericht : Wirtschaft, Politik, Wissenschaft
2
Electronic markets : the international journal on networked business
2
European management journal
2
International business review : the official journal of the European International Business Academy
2
International journal of financial services management : IJFSM
2
International journal of management & enterprise development : IJMED
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
International journal of trade and global markets
2
Journal of business research : JBR
2
Journal of digital banking
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Journal of service research
2
Sparkasse : Manager-Magazin für die Sparkassen-Finanzgruppe
2
AICEI proceedings
1
Accounting research journal
1
Asia Pacific business review
1
Asia-Pacific journal of management research and innovation : APJMRI
1
Asian African journal of economics and econometrics
1
Bank-Archiv : Zeitschrift für das gesamte Bank- und Börsenwesen : journal of banking and financial research
1
Bank-Praktiker : rechtssicher, revisionsfest, risikogerecht
1
Benchmarking : an international journal
1
Business and Economic Research : BER
1
Cogent business & management
1
Controlling & Management review / Sonderheft : ZfCM : Zeitschrift für Controlling & Management
1
Controlling & management review : Zeitschrift für Controlling & Management
1
Corporate reputation review : an international journal
1
European financial management : the journal of the European Financial Management Association
1
European journal of marketing : EJM
1
European journal of operational research : EJOR
1
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ECONIS (ZBW)
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1
Religiosity and customer trust in financial services marketing relationships
Alhazmi, Basem Masoud
- In:
Journal of financial services marketing : JFSM
24
(
2019
)
1/2
,
pp. 31-43
Persistent link: https://www.econbiz.de/10012060004
Saved in:
2
Customer experience in omni-channel banking services
Komulainen, Hanna
;
Makkonen, Hannu
- In:
Journal of financial services marketing : JFSM
23
(
2018
)
3/4
,
pp. 190-199
Persistent link: https://www.econbiz.de/10011975280
Saved in:
3
Customers' dissatisfaction with banking channels and their intention to leave banks : the moderating effect of trust and trusting beliefs
Kabadayi, Sertan
- In:
Journal of financial services marketing : JFSM
21
(
2016
)
3
,
pp. 194-208
Persistent link: https://www.econbiz.de/10011554775
Saved in:
4
Trust in cross-cultural b2b financial service relationships : the role of shared values
Houjeir, Roudaina
;
Brennan, Ross
- In:
Journal of financial services marketing : JFSM
21
(
2016
)
2
,
pp. 90-102
Persistent link: https://www.econbiz.de/10011537492
Saved in:
5
The magic of branding : the role of "pledge", "turn" and "prestige" in fostering consumer trust in financial services
Moin, S. M. A.
;
Devlin, James
;
McKechnie, Sally
- In:
Journal of financial services marketing : JFSM
21
(
2016
)
2
,
pp. 113-126
Persistent link: https://www.econbiz.de/10011537494
Saved in:
6
A framework for understanding the evolution of relationship quality and the customer relationship development process
Atorough, Peter
;
Salem, Heba
- In:
Journal of financial services marketing : JFSM
21
(
2016
)
4
,
pp. 267-283
Persistent link: https://www.econbiz.de/10011594161
Saved in:
7
Bancassurance in East Asia : cultural impact on customers' cross-buying behaviour
Hong, Jung Kee
;
Yi, Yu-il
- In:
Journal of financial services marketing : JFSM
19
(
2014
)
3
,
pp. 234-247
Persistent link: https://www.econbiz.de/10010497744
Saved in:
8
An integrative model of installed online trust in the financial services industry
Rajaobelina, Lova
;
Ricard, Line
;
Bergeron, Jasmin
; …
- In:
Journal of financial services marketing : JFSM
19
(
2014
)
3
,
pp. 186-197
Persistent link: https://www.econbiz.de/10010497765
Saved in:
9
Editorial: Personal selling and sales management in the marketing of financial services : introduction to the special issue
Sangri, Esmail Salehi
- In:
Journal of financial services marketing : JFSM
19
(
2014
)
2
,
pp. 71-73
Persistent link: https://www.econbiz.de/10010497782
Saved in:
10
What is being exchanged? : framing the logic of value creation in financial services
Puustinen, Pekka
;
Saarijävi, Hannu
;
Maas, Peter
- In:
Journal of financial services marketing : JFSM
19
(
2014
)
1
,
pp. 43-51
Persistent link: https://www.econbiz.de/10010497787
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