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~isPartOf:"International journal of hospitality management"
~isPartOf:"Services marketing quarterly"
~isPartOf:"The journal of business & industrial marketing"
~subject:"United States"
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Search: subject:"experience"
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United States
Beziehungsmarketing
566
Relationship marketing
566
Consumer behaviour
277
Konsumentenverhalten
277
Customer satisfaction
234
Kundenzufriedenheit
234
Dienstleistungsqualität
195
Service quality
195
Lieferantenmanagement
126
Supplier relationship management
126
Hotel industry
99
Hotellerie
99
B-to-B-Marketing
85
Business-to-business marketing
85
Gastronomie
79
Restaurant industry
79
Brand management
65
Markenführung
65
Emotion
57
Brand image
51
Markenimage
51
Customer integration
50
Kundenintegration
49
Confidence
46
Vertrauen
46
USA
45
Customer service
43
Kundenservice
43
Marketing management
43
Marketingmanagement
43
Satisfaction
37
Customer value
36
Kundenwert
36
Beschwerdemanagement
34
Complaint management
34
Betriebliche Wertschöpfung
33
Value creation
33
Arbeitszufriedenheit
32
Job satisfaction
32
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45
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45
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45
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English
45
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Jang, Soocheong
5
Ha, Jooyeon
3
Han, Heesup
3
Hyun, Sunghyup Sean
3
Kim, Wansoo
2
Tanford, Sarah
2
Adjei, Mavis T.
1
Amaad, Hafiz
1
Biemans, Wim
1
Bressler, Martin
1
Cai, Liping A.
1
Canter, Deborah D.
1
Chen, Po-ju
1
Clark, Melissa N.
1
Clemenz, Candice E.
1
Comer, Lucette B.
1
Crutchfield, Tammy Neal
1
Denizci Guillet, Basak
1
Drollinger, Tanya
1
Følstad, Asbjørn
1
Greenberg, Paul
1
Greene, Henry
1
Gulas, Charles S.
1
Han, Jin Soo
1
Han, Xiao-Yun
1
Hanks, Lydia
1
Hellman, Karl
1
Hodge, Sharon K.
1
Honeycutt, Earl D.
1
Huang, Joy Zhuowei
1
Hutt, Michael D.
1
James, Jeffery
1
Jeong, Chul
1
Jeong, Miyoung
1
Kang, Juhee
1
Karande, Kiran
1
Keszey, Tamara
1
Kim, Eui-keun
1
Kim, Hyun Jeong
1
Kim, Woo Gon
1
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International journal of hospitality management
Services marketing quarterly
The journal of business & industrial marketing
The journal of services marketing
20
Journal of business research : JBR
19
Journal of retailing and consumer services
19
Working paper / National Bureau of Economic Research, Inc.
18
Industrial marketing management : the international journal for industrial and high-tech firms
17
Academy of Management journal : AMJ
15
Journal of service research : JSR
13
Journal of the Academy of Marketing Science
12
Discussion paper series / IZA
10
Journal of marketing
10
Journal of travel and tourism marketing
10
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
10
Strategy & leadership : a publication of Strategic Leadership Forum
10
Harvard business review : HBR
9
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
9
Journal of marketing management : MM
8
Psychology & marketing
8
International journal of sport management and marketing : IJSMM
7
The journal of personal selling & sales management : JPSSM
7
Customer Relationship Management : the ultimate guide to efficient use of CRM
6
European journal of operational research : EJOR
6
Harvard-Business-Manager : das Wissen der Besten
6
Journal of consumer research : JCR ; an interdisciplinary bimonthly
6
Journal of hospitality marketing & management
6
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
6
Journal of sport management : the official journal of the North American Society of Sport Management
6
Social enterprise and special events : market-based approaches to mission-driven gatherings
6
The business of events management
6
Handbook of research on customer equity in marketing
5
International journal of business innovation and research
5
International journal of electronic customer relationship management : IJECRM
5
International journal of electronic marketing and retailing : IJEMR
5
International journal of retail & distribution management
5
Journal of business ethics : JOBE
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of marketing theory and practice
5
Production and operations management : an international journal of the Production and Operations Management Society
5
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ECONIS (ZBW)
45
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1
Establishing loyalty from consumers' CSR perception toward the restaurants offering nutritional information
Rehman, Mohsin Abdur
;
Park-Poaps, Haesun
;
Lodhi, Rab Nawaz
- In:
Services marketing quarterly
43
(
2022
)
2
,
pp. 206-225
Persistent link: https://www.econbiz.de/10013178034
Saved in:
2
Applying transactional NPS for customer journey insight : case experiences and lessons learned
Følstad, Asbjørn
;
Kvale, Knut
- In:
Services marketing quarterly
39
(
2018
)
3
,
pp. 208-224
Persistent link: https://www.econbiz.de/10011940194
Saved in:
3
Customer mistreatment and service performance : a self-consistency perspective
Park, Jeongdoo
;
Kim, Hyun Jeong
- In:
International journal of hospitality management
86
(
2020
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012241518
Saved in:
4
Online upselling : moving beyond offline upselling in the hotel industry
Denizci Guillet, Basak
- In:
International journal of hospitality management
84
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012146179
Saved in:
5
Peer-to-peer interactions : perspectives of Airbnb guests and hosts
Moon, Hyoungeun
;
Miao, Li
;
Hanks, Lydia
;
Line, Nathaniel D.
- In:
International journal of hospitality management
77
(
2019
),
pp. 405-414
Persistent link: https://www.econbiz.de/10011988666
Saved in:
6
Toward an improved understanding of online customer service delivery to millennials
Hodge, Sharon K.
;
Honeycutt, Earl D.
;
Shipley, Danica
- In:
Services marketing quarterly
40
(
2019
)
1
,
pp. 33-47
Persistent link: https://www.econbiz.de/10012179154
Saved in:
7
Trust in marketing's use of information from sales : the moderating role of power
Keszey, Tamara
;
Biemans, Wim
- In:
The journal of business & industrial marketing
32
(
2017
)
2
,
pp. 258-273
Persistent link: https://www.econbiz.de/10011629511
Saved in:
8
Compensatory solution : can it save a company from a service failure?
Tran, Trang P.
;
Roswinanto, Widyarso
;
Yunus, Erlinda Nusron
- In:
Services marketing quarterly
37
(
2016
)
2
,
pp. 80-97
Persistent link: https://www.econbiz.de/10011486830
Saved in:
9
Challenges in marketing academic conferences : a pilot study
Stevens, Robert E.
;
Bressler, Martin
;
Silver, Lawrence S.
- In:
Services marketing quarterly
37
(
2016
)
3
,
pp. 200-207
Persistent link: https://www.econbiz.de/10011537867
Saved in:
10
Customer empowerment to co-create service designs and delivery : scale development and validation
Prentice, Catherine
;
Han, Xiao-Yun
;
Li, Yao-Qi
- In:
Services marketing quarterly
37
(
2016
)
1
,
pp. 36-51
Persistent link: https://www.econbiz.de/10011452140
Saved in:
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