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~isPartOf:"International journal of hospitality management"
~isPartOf:"Tourism management : research, policies, practice"
~language:"eng"
~subject:"Customer satisfaction"
~subject:"Tourismusmarketing"
~type_genre:"Article in journal"
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Customer satisfaction
Tourismusmarketing
Hotel industry
1,172
Hotellerie
1,172
Tourism
1,128
Tourismus
1,089
Consumer behaviour
1,024
Konsumentenverhalten
1,024
Holiday behaviour
701
Urlaubsverhalten
701
Tourism industry
660
Tourismuswirtschaft
658
Restaurant industry
526
Kundenzufriedenheit
525
Gastronomie
523
Service quality
521
Dienstleistungsqualität
518
Hospitality industry
410
Gastgewerbe
401
Beziehungsmarketing
391
Relationship marketing
391
Tourism marketing
342
United States
321
USA
320
China
313
Arbeitszufriedenheit
275
Job satisfaction
275
Emotion
265
Destination management
237
International tourism
237
Internationaler Tourismus
236
Destinationsmanagement
234
Hospital
234
Krankenhaus
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Arbeitsverhalten
219
Work behaviour
219
Tourism employees
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Tourismusberufe
213
Coronavirus
202
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200
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844
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Article in journal
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844
Case study
11
Fallstudie
11
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English
Author
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Han, Heesup
27
Jang, Soocheong
15
Mattila, Anna S.
11
Wong, IpKin Anthony
10
Guchait, Priyanko
9
Hyun, Sunghyup Sean
9
Law, Chun Hung Roberts
8
Su, LuJun
8
Gursoy, Dogan
7
Kim, Wansoo
7
Lu, Lu
7
Qu, Hailin
7
Kim, Woo Gon
6
Lee, Jin-soo
6
Back, Ki-Joon
5
Bai, Billy
5
Kim, Seongseop
5
Lai, Ivan K. W.
5
Lee, Choong-Ki
5
Lehto, Xinran Y.
5
Line, Nathaniel D.
5
Morrison, Alastair M.
5
Nicolau, Juan Luis
5
Park, Sangwon
5
Pike, Steven
5
Ryu, Kisang
5
So, Kevin Kam Fung
5
Sparks, Beverley
5
Wang, Youcheng
5
Xu, Xun
5
Yu, Jongsik
5
Al-Ansi, Amr
4
Albayrak, Tahir
4
Altinay, Levent
4
Assaf, A. Georges
4
Buhalis, Dimitrios
4
Busser, James A.
4
Caber, Meltem
4
Chen, Ching-fu
4
Chua, Bee-Lia
4
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International journal of hospitality management
Tourism management : research, policies, practice
Journal of retailing and consumer services
438
Journal of travel and tourism marketing
420
Journal of business research : JBR
330
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
277
Tourism management perspectives : TMP
220
Journal of hospitality marketing & management
206
The journal of services marketing
191
The service industries journal
184
International journal of contemporary hospitality management
176
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
170
Tourism analysis : an interdisciplinary tourism & hospitality journal
163
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
141
Journal of vacation marketing : an international journal
130
Cogent business & management
114
Services marketing quarterly
103
Journal of vacation marketing
98
Asia Pacific journal of marketing and logistics
93
Service business
93
Journal of destination marketing & management
92
Journal of air transport management
91
Journal of hospitality and tourism insights
88
Journal of service research : JSR
88
The TQM journal : the international review of organizational improvement
87
Psychology & marketing
83
International journal of productivity and quality management : IJPQM
77
Tourism economics : the business and finance of tourism and recreation
76
Journal of strategic marketing
74
Tourism planning & development
74
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of service management
70
International journal of services and operations management
67
The international journal of bank marketing : IJBM
66
Total quality management & business excellence
66
International journal of quality and service sciences
65
International journal of leisure and tourism marketing : IJLTM
64
European journal of marketing : EJM
63
Journal of Asian finance, economics and business : JAFEB
63
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ECONIS (ZBW)
844
Showing
1
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10
of
844
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date (oldest first)
1
Augmented and virtual reality in hotels : impact on tourist satisfaction and intention to stay and return
Lim, Weng Marc
;
Jasim, K. Mohamed
;
Das, Madhumita
- In:
International journal of hospitality management
116
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014457823
Saved in:
2
Beyond image attributes : a new approach to destination positioning based on sensory preference
Lv, Xingyang
;
Zhang, Chenwei
;
Li, Chunxiao
- In:
Tourism management : research, policies, practice
100
(
2024
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014457577
Saved in:
3
Customer touchpoints : conceptualization, index development, and validation
Kim, Hyunsu
;
So, Kevin Kam Fung
- In:
Tourism management : research, policies, practice
103
(
2024
),
pp. 1-19
Persistent link: https://www.econbiz.de/10015052067
Saved in:
4
Does destination nostalgic advertising enhance tourists' intentions to visit? : the moderating role of destination type
Su, LuJun
;
Ye, Chengzhi
;
Huang, Yinghua
- In:
Tourism management : research, policies, practice
100
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014457508
Saved in:
5
Effects of leader behaviors on extra-role proactive service : the role of cultural tightness-looseness
Rescalvo-Martin, Elisa
;
Gutierrez, Leopoldo
; …
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014457831
Saved in:
6
Emotional expression by artificial intelligence chatbots to improve customer satisfaction : underlying mechanism and boundary conditions
Zhang, Junbo
;
Chen, Qi
;
Lu, Jiandong
;
Wang, Xiaolei
; …
- In:
Tourism management : research, policies, practice
100
(
2024
),
pp. 1-19
Persistent link: https://www.econbiz.de/10014457628
Saved in:
7
Exploring social media affordances in tourist destination image formation : a study on China's rural tourism destination
Liu, Juan
;
Wang, Chaohui
;
Zhang, Tingting
- In:
Tourism management : research, policies, practice
101
(
2024
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014457717
Saved in:
8
"Give me an upgrade or I will give you a bad review!" : investigating customer threats in the hospitality industry
Boukis, Achilleas
;
Harris, Lloyd C.
;
Koritos, Christos D.
- In:
Tourism management : research, policies, practice
104
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10015052203
Saved in:
9
The impact of management structure on guest satisfaction in chain-affiliated hotels and the moderating influence of chain scale
Cruz, Margarita
;
Hodari, Demian
;
Raub, Steffen P.
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014457829
Saved in:
10
Influencing factors and formation process of cultural inheritance-based innovation at heritage tourism destinations
Wang, Mei-Yu
;
Li, Yong-Quan
;
Ruan, Wen-Qi
;
Zhang, Shu-Ning
- In:
Tourism management : research, policies, practice
100
(
2024
),
pp. 1-18
Persistent link: https://www.econbiz.de/10014457504
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