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~isPartOf:"International journal of hospitality management"
~isPartOf:"Working paper"
~language:"eng"
~subject:"Customer satisfaction"
~subject:"Gesundheit"
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Search: subject:"Satisfaction"
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Subject
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Customer satisfaction
Gesundheit
Kundenzufriedenheit
364
Arbeitszufriedenheit
239
Job satisfaction
239
Dienstleistungsqualität
228
Service quality
228
Hotel industry
205
Hotellerie
205
Consumer behaviour
192
Konsumentenverhalten
192
Beziehungsmarketing
144
Relationship marketing
144
Satisfaction
142
Gastronomie
102
Restaurant industry
102
Zufriedenheit
97
Tourism employees
85
Tourismusberufe
85
Employee retention
82
Mitarbeiterbindung
82
Emotion
77
Arbeitsverhalten
76
Work behaviour
76
Lebensqualität
51
Quality of life
51
Arbeitskräfte
48
Workforce
48
Customer service
47
Hospital
47
Krankenhaus
47
Kundenservice
47
Hospitality industry
46
Gastgewerbe
43
Arbeitsmobilität
42
Labour mobility
42
Leistungsmotivation
41
Work motivation
41
Coronavirus
36
Beschwerdemanagement
34
Complaint management
34
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Undetermined
239
Free
19
Type of publication
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Article
356
Book / Working Paper
20
Type of publication (narrower categories)
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Article in journal
356
Aufsatz in Zeitschrift
356
Graue Literatur
19
Non-commercial literature
19
Arbeitspapier
18
Working Paper
18
Case study
1
Fallstudie
1
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Language
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English
Author
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Han, Heesup
21
Jang, Soocheong
13
Mattila, Anna S.
10
Guchait, Priyanko
9
Hyun, Sunghyup Sean
7
Wong, IpKin Anthony
7
Law, Chun Hung Roberts
6
Back, Ki-Joon
5
Kim, Wansoo
5
Qu, Hailin
5
Xu, Xun
5
Clark, Andrew E.
4
Ha, Jooyeon
4
Hanks, Lydia
4
Kim, Seongseop
4
Kim, Woo Gon
4
Lee, Jin-soon
4
Lee, Sanghyeop
4
Line, Nathaniel D.
4
Prentice, Catherine
4
Ryu, Kisang
4
Wu, Luorong
4
Yu, Jongsik
4
Ahn, Jiseon
3
Al-Ansi, Amr
3
Altinay, Levent
3
Assaf, A. Georges
3
Bai, Billy
3
Bilgihan, Anil
3
Chua, Bee-Lia
3
Gursoy, Dogan
3
Hua, Nan
3
Hwang, Jinsoo
3
Jung, Hyo Sun
3
Kim, Hyunsu
3
Lai, Ivan K. W.
3
Lee, Lindsey
3
Lee, Minwoo
3
Lu, Lu
3
Lynn, Michael
3
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Institution
All
Cornell University / Food and Nutrition Policy Program
1
Published in...
All
International journal of hospitality management
Working paper
Journal of retailing and consumer services
421
Journal of business research : JBR
291
The journal of services marketing
193
The service industries journal
172
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
172
Tourism management : research, policies, practice
167
Journal of travel and tourism marketing
165
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
141
Cogent business & management
100
Services marketing quarterly
99
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
94
Journal of service research : JSR
88
Journal of air transport management
87
Asia Pacific journal of marketing and logistics
85
Service business
85
The TQM journal : the international review of organizational improvement
84
Tourism management perspectives : TMP
82
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
81
Psychology & marketing
78
International journal of productivity and quality management : IJPQM
72
Journal of the Academy of Marketing Science
72
Journal of service management
70
Industrial marketing management : the international journal for industrial and high-tech firms
69
The international journal of bank marketing : IJBM
66
International journal of quality and service sciences
64
Total quality management & business excellence
64
International journal of services and operations management
63
Journal of strategic marketing
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
62
European journal of marketing : EJM
60
Journal of Asian finance, economics and business : JAFEB
59
International journal of quality & reliability management
57
Managing service quality : MSQ ; an international journal
57
Discussion paper series / IZA
54
International journal of services, economics and management
52
Journal of retailing
52
Journal of marketing
51
International journal of business information systems : IJBIS
49
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ECONIS (ZBW)
376
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1
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376
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1
Identity, policy
satisfaction
, perceived character : what factors explain President Duterte's popularity?
Ducanes, Geoffrey M.
;
Rood, Steven
;
Tigno, Jorge V.
-
2023
Persistent link: https://www.econbiz.de/10014331775
Saved in:
2
Augmented and virtual reality in hotels : impact on tourist
satisfaction
and intention to stay and return
Lim, Weng Marc
;
Jasim, K. Mohamed
;
Das, Madhumita
- In:
International journal of hospitality management
116
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014457823
Saved in:
3
Are the upwardly-mobile more left-wing?
Clark, Andrew E.
;
Cotofan, Maria
-
2024
Persistent link: https://www.econbiz.de/10014526545
Saved in:
4
The impact of management structure on guest
satisfaction
in chain-affiliated hotels and the moderating influence of chain scale
Cruz, Margarita
;
Hodari, Demian
;
Raub, Steffen P.
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014457829
Saved in:
5
Reprint of: The effect of hospitableness on positive emotions, experience, and well-being of hospital patients
Altinay, Levent
;
Alrawadieh, Zaid
;
Tulucu, Fadime
; …
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014334761
Saved in:
6
The effect of hospitableness on positive emotions, experience, and well-being of hospital patients
Altinay, Levent
;
Alrawadieh, Zaid
;
Tulucu, Fadime
; …
- In:
International journal of hospitality management
110
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014310662
Saved in:
7
Adopting telework : the causal impact of working from home on subjective well-being in 2020
Gueguen, Guillaume
;
Senik-Leygonie, Claudia
-
2021
Persistent link: https://www.econbiz.de/10012698517
Saved in:
8
Safety or service? : effects of employee prosocial safety-rule-breaking on consumer
satisfaction
Shum, Cass
;
Ghosh, Ankita
- In:
International journal of hospitality management
103
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209292
Saved in:
9
Evaluating impacts of the physical servicescape on
satisfaction
in cancer care waiting experiences
Lugosi, Peter
;
O'Brien, Colette
;
Olya, Hossein
;
Pink, …
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-7
Persistent link: https://www.econbiz.de/10014334444
Saved in:
10
Reprint of:
Satisfaction
with life and perception of healthcare services
Arboleda, Ana M.
- In:
International journal of hospitality management
112
(
2023
),
pp. 1-6
Persistent link: https://www.econbiz.de/10014334764
Saved in:
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