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~isPartOf:"International journal of hospitality management"
~person:"Bai, Billy"
~person:"Manoharan, Ashokkumar"
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Diversity Management
5
Diversity management
5
Hotel industry
5
Hotellerie
5
Gastgewerbe
4
Hospitality industry
4
Beziehungsmarketing
3
Consumer behaviour
3
Dienstleistungsqualität
3
Ethnic group
3
Ethnische Gruppe
3
Konsumentenverhalten
3
Relationship marketing
3
Service quality
3
Australia
2
Australien
2
Bibliometrics
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Bibliometrie
2
Confidence
2
Customer satisfaction
2
Customer service
2
Hospital
2
Krankenhaus
2
Kundenservice
2
Kundenzufriedenheit
2
Strategic management
2
Strategisches Management
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Tourism employees
2
Tourismusberufe
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Trust
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Vertrauen
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Advertising
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Advertising effects
1
Arbeitskräfte
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Arbeitsverhalten
1
Artificial intelligence
1
Artificial intelligence (AI)
1
Attitudes
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Behavioral integrity
1
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English
12
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Bai, Billy
Manoharan, Ashokkumar
Jang, Soocheong
31
Han, Heesup
24
Mattila, Anna S.
23
Lee, Seoki
21
Wong, IpKin Anthony
17
Kim, Woo Gon
16
Singal, Manisha
16
Okumus, Fevzi
15
Köseoglu, Mehmet Ali
13
Guchait, Priyanko
11
Hyun, Sunghyup Sean
11
Madera, Juan M.
11
Chen, Ming-Hsiang
10
Heo, Cindy Yoonjoung
10
Law, Chun Hung Roberts
10
Miao, Li
10
Qu, Hailin
10
Chan, Eric S. W.
9
King, Ceridwyn
9
Luu Trong Tuan
9
Pizam, Abraham
9
Gursoy, Dogan
8
Reynolds, Dennis
8
Wei, Wei
8
Altinay, Levent
7
Busser, James A.
7
Lee, Choong-Ki
7
Seo, Soobin
7
So, Kevin Kam Fung
7
Yang, Fiona X.
7
Assaf, A. Georges
6
Gao, Yixing
6
Hwang, Jinsoo
6
Karatepe, Osman M.
6
Kim, Hyun Jeong
6
Kim, Peter Beomcheol
6
Lee, Jin-soo
6
Magnini, Vincent P.
6
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International journal of hospitality management
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
International journal of contemporary hospitality management
2
Journal of hospitality marketing & management
2
Journal of travel and tourism marketing
2
Tourism management : research, policies, practice
2
International journal of human resource management
1
Journal of advertising
1
Journal of marketing analytics : JMA
1
The Cornell hospitality quarterly
1
Tourism Review
1
Tourism review
1
Tourism review : the official journal of the AIEST
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ECONIS (ZBW)
12
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1
Organizational effectiveness in hospitality : managers perspectives
Manoharan, Ashokkumar
;
Singal, Manisha
- In:
International journal of hospitality management
80
(
2019
),
pp. 123-125
Persistent link: https://www.econbiz.de/10012058627
Saved in:
2
A systematic review of AI technology-based service encounters : implications for hospitality and tourism operations
Li, Minglong
;
Yin, Dexiang
;
Qiu, Hailian
;
Bai, Billy
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547997
Saved in:
3
Walking the talk in diversity
management
: exploring links between strategic statements,
management
practices, and external recognition
Manoharan, Ashokkumar
;
Madera, Juan M.
;
Singal, Manisha
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012495089
Saved in:
4
Why do hotel frontline employees use service robots in the workplace? : a technology affordance theory perspective
Leung, Xi Y.
;
Zhang, Huiying
;
Lyu, Jiaying
;
Bai, Billy
- In:
International journal of hospitality management
108
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013482355
Saved in:
5
Factors affecting willingness to participate in consumer generated advertisement
Shulga, Lenna V.
;
Busser, James A.
;
Bai, Billy
- In:
International journal of hospitality management
74
(
2018
),
pp. 214-223
Persistent link: https://www.econbiz.de/10011924667
Saved in:
6
Career optimism of culturally and linguistically diverse hotel workers in the pandemic age
Manoharan, Ashokkumar
;
Jones, Janice
;
Jiang, Zhou
; …
- In:
International journal of hospitality management
93
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012435948
Saved in:
7
Informal diversity
management
practices and their effectiveness : in the context of ethnically diverse employees in hotels
Manoharan, Ashokkumar
;
Sardeshmukh, Shruti R.
;
Gross, …
- In:
International journal of hospitality management
82
(
2019
),
pp. 181-190
Persistent link: https://www.econbiz.de/10012121675
Saved in:
8
Do the roles of switching barriers on customer loyalty vary for different types of hotels?
Zhang, Hanqin Qiu
;
Ye, Haobin
;
Bai, Billy
;
Wang, Wei Heng
- In:
International journal of hospitality management
46
(
2015
),
pp. 89-98
Persistent link: https://www.econbiz.de/10011301991
Saved in:
9
The influence of hospitality leaders' relational transparency on followers' trust and deviance behaviors : mediating role of behavioral integrity
Gatling, Anthony
;
Shum, Cass
;
Book, Laura
;
Bai, Billy
- In:
International journal of hospitality management
62
(
2017
),
pp. 11-20
Persistent link: https://www.econbiz.de/10011702627
Saved in:
10
A systematic literature review of research on diversity and diversity
management
in the hospitality literature
Manoharan, Ashokkumar
;
Singal, Manisha
- In:
International journal of hospitality management
66
(
2017
),
pp. 77-91
Persistent link: https://www.econbiz.de/10011810944
Saved in:
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