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~isPartOf:"International journal of hospitality management"
~person:"Chan, Ka Wai"
~person:"Oswald, Andrew J."
~person:"Prentice, Catherine"
~type_genre:"Article in journal"
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Search: subject_exact:"Glücksspiel"
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Dienstleistungsqualität
5
Gambling
5
Glücksspiel
5
Service quality
5
Customer satisfaction
4
Kundenzufriedenheit
4
Beziehungsmarketing
3
Macau
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Chan, Ka Wai
Oswald, Andrew J.
Prentice, Catherine
Lucas, Anthony F.
5
Suh, Eunju
5
Wong, IpKin Anthony
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Lee, Seoki
4
Wan, Penny Yim King
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Lam, Desmond
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Tanford, Sarah
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International journal of hospitality management
Journal of business research : JBR
7
Journal of retailing and consumer services
4
International journal of contemporary hospitality management
2
Psychology & marketing
2
Services marketing quarterly
2
Journal of health economics
1
Journal of hospitality marketing & management
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Journal of vacation marketing
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Journal of vacation marketing : an international journal
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The Cornell hospitality quarterly
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ECONIS (ZBW)
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1
Embracing or fighting the urge : a multilevel investigation on casino service, branding and impulsive gambling
Prentice, Catherine
;
Wong, IpKin Anthony
- In:
International journal of hospitality management
56
(
2016
),
pp. 109-118
Persistent link: https://www.econbiz.de/10011521730
Saved in:
2
A patron, a referral and why in Macau casinos : the case of mainland Chinese gamblers
Zeng, Zhong Lu
;
Prentice, Catherine
- In:
International journal of hospitality management
36
(
2014
),
pp. 167-175
Persistent link: https://www.econbiz.de/10010239298
Saved in:
3
Linking service quality, customer satisfaction and loyalty in casinos, does membership matter?
Dong, Shi Yong
;
Prentice, Catherine
;
He, Wei
- In:
International journal of hospitality management
40
(
2014
),
pp. 81-91
Persistent link: https://www.econbiz.de/10010388587
Saved in:
4
Emotional intelligence and adaptability : service encounters between casino hosts and premium players
Prentice, Catherine
;
King, Brian
- In:
International journal of hospitality management
32
(
2013
),
pp. 287-294
Persistent link: https://www.econbiz.de/10009718334
Saved in:
5
Does the look matter? : the impact of casino servicescape on gaming customer satisfaction, intention to revisit, and desire to stay
Lam, Long W.
;
Chan, Ka Wai
;
Fong, Davis
;
Lo, Freda
- In:
International journal of hospitality management
30
(
2011
)
3
,
pp. 558-567
Persistent link: https://www.econbiz.de/10009130580
Saved in:
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