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~isPartOf:"International journal of hospitality management"
~person:"Galetzka, Mirjam"
~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Measurement
2
Messung
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Performance measurement
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Performance-Messung
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Scale development
2
Scale validation
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Service quality
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Cleanliness
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Consumer behaviour
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Hospitality
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Konsumentenverhalten
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Krankenhaus
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Kundenzufriedenheit
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Galetzka, Mirjam
Pruyn, Ad
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Albayrak, Tahir
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Assaf, A. Georges
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Babalola, Mayowa T.
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Bernard, Shaniel
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Cvelbar, Ljubica Knežević
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Lin, Yi-Ting
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Liu, Nien-Chi
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Mobach, Mark P.
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Mohsin, Asad
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Peng, Yan
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Pijls, Ruth
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Qu, Yuanmei Elly
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Ren, Shuang
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International journal of hospitality management
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ECONIS (ZBW)
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Measuring perceived cleanliness in service environments : scale development and validation
Vos, Martijn C.
;
Galetzka, Mirjam
;
Mobach, Mark P.
; …
- In:
International journal of hospitality management
83
(
2019
),
pp. 11-18
Persistent link: https://www.econbiz.de/10012121900
Saved in:
2
Measuring the experience of hospitality : scale development and validation
Pijls, Ruth
;
Groen, Brenda H.
;
Galetzka, Mirjam
;
Pruyn, Ad
- In:
International journal of hospitality management
67
(
2017
),
pp. 125-133
Persistent link: https://www.econbiz.de/10011785179
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