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~isPartOf:"International journal of hospitality management"
~person:"Pizam, Abraham"
~person:"So, Kevin Kam Fung"
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Beziehungsmarketing
6
Relationship marketing
6
Consumer behaviour
5
Dienstleistungsqualität
5
Konsumentenverhalten
5
Service quality
5
Customer satisfaction
4
Hospital
4
Krankenhaus
4
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4
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3
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Betriebsklima
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Bibliometrics
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Hotel industry
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Interkulturelles Management
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Pizam, Abraham
So, Kevin Kam Fung
Jang, Soocheong
31
Han, Heesup
24
Mattila, Anna S.
23
Lee, Seoki
21
Wong, IpKin Anthony
17
Kim, Woo Gon
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Qu, Hailin
10
Chan, Eric S. W.
9
King, Ceridwyn
9
Luu Trong Tuan
9
Gursoy, Dogan
8
Reynolds, Dennis
8
Wei, Wei
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Altinay, Levent
7
Busser, James A.
7
Lee, Choong-Ki
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Yang, Fiona X.
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Assaf, A. Georges
6
Bai, Billy
6
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Lee, Jin-soo
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International journal of hospitality management
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
6
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
3
Tourism management : research, policies, practice
3
Journal of business research : JBR
2
The Cornell hospitality quarterly
2
Tourism economics : the business and finance of tourism and recreation
2
Customer engagement : contemporary issues and challenges
1
International journal of contemporary hospitality management
1
Journal of hospitality marketing & management
1
Journal of service management
1
Psychology & marketing
1
Tourism SMEs, service quality, and destination competitiveness
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ECONIS (ZBW)
15
USB Cologne (EcoSocSci)
1
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1
Disentangling the dynamics of service failure and service recovery in peer-to-peer accommodations : a triadic perspective
Kim, Hyunsu
;
So, Kevin Kam Fung
;
Mihalik, Brian J.
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013266162
Saved in:
2
The pandemic's effects on customer-to-customer engagement in hospitality consumption : a multi-country investigation
Miao, Li
;
So, Kevin Kam Fung
;
Im, Jinyoung
;
Jiang, Ting
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013185273
Saved in:
3
Two decades of customer experience research in hospitality and tourism : a bibliometric analysis and thematic content analysis
Kim, Hyunsu
;
So, Kevin Kam Fung
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013266131
Saved in:
4
Workplace romance across different industries with a focus on hospitality and leisure
Khalilzadeh, Jalayer
;
Pizam, Abraham
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012495069
Saved in:
5
Non-complementary behavior and guest service
management
Pizam, Abraham
- In:
International journal of hospitality management
58
(
2016
),
pp. 117-118
Persistent link: https://www.econbiz.de/10011581406
Saved in:
6
Experienscape: expanding the concept of servicescape with a multi-stakeholder and multi-disciplinary approach (invited paper for "luminaries" special issue of International Journal...
Pizam, Abraham
;
Tasci, Asli DA
- In:
International journal of hospitality management
76
(
2019
)
2
,
pp. 25-37
Persistent link: https://www.econbiz.de/10011982071
Saved in:
7
The evolution of service failure and recovery research in hospitality and tourism : an integrative review and future research directions
Kim, Hyunsu
;
So, Kevin Kam Fung
- In:
International journal of hospitality management
111
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014310875
Saved in:
8
Increasing experiential value and relationship quality : an investigation of pop-up dining experiences
Taylor, Scott
;
DiPietro, Robin B.
;
So, Kevin Kam Fung
- In:
International journal of hospitality management
74
(
2018
),
pp. 45-56
Persistent link: https://www.econbiz.de/10011924599
Saved in:
9
Editorial: The need for cross-cultural competence training
Pizam, Abraham
- In:
International journal of hospitality management
37
(
2014
),
pp. 1-2
Persistent link: https://www.econbiz.de/10010354256
Saved in:
10
Workplace romance in the hospitality industry
Pizam, Abraham
- In:
International journal of hospitality management
56
(
2016
),
pp. 136-137
Persistent link: https://www.econbiz.de/10011521751
Saved in:
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