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~isPartOf:"International journal of hospitality management"
~subject:"Customer service"
~subject:"Hospital"
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Customer service
Hospital
Hotel industry
434
Hotellerie
434
Consumer behaviour
309
Konsumentenverhalten
309
Beziehungsmarketing
280
Relationship marketing
280
Dienstleistungsqualität
221
Service quality
221
Customer satisfaction
203
Kundenzufriedenheit
203
Gastronomie
166
Restaurant industry
166
Hospitality industry
149
Gastgewerbe
147
Corporate Social Responsibility
106
Corporate social responsibility
106
Brand management
103
Markenführung
103
Arbeitsverhalten
102
Work behaviour
102
Environmental management
92
Umweltmanagement
91
Arbeitszufriedenheit
84
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84
Job satisfaction
84
Leadership style
84
USA
82
United States
82
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Unternehmenserfolg
81
Krankenhaus
77
Emotion
74
Kundenservice
70
Brand image
68
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68
Human Resource Management
67
Personalmanagement
66
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140
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140
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Mattila, Anna S.
5
Miao, Li
5
Bai, Billy
3
Busser, James A.
3
Guchait, Priyanko
3
Lu, Lu
3
So, Kevin Kam Fung
3
Torres, Edwin N.
3
Wu, Luorong
3
Bilgihan, Anil
2
Cheng, Bao
2
Gursoy, Dogan
2
Huang, Zhuowei
2
Huey Chern Boo
2
Im, Jinyoung
2
Kim, Haemi
2
Kim, Hyun Jeong
2
King, Brian
2
King, Ceridwyn
2
Kwan, Ho Kwong
2
Köseoglu, Mehmet Ali
2
Liu, Canmian
2
Liu, Pei
2
Liu, Qing
2
Lloréns-Montes, Francisco Javier
2
Lyu, Yijing
2
Ma, Emily
2
MacQuilken, Lisa
2
Madera, Juan M.
2
Okumus, Fevzi
2
Park, Jeongdoo
2
Pizam, Abraham
2
Qu, Hailin
2
Ren, Shuang
2
Scott, Noel
2
Shulga, Lenna V.
2
Wang, Xingyu
2
Wei, Wei
2
Xie, Lishan
2
Xiong, Lina
2
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International journal of hospitality management
Journal of health organization and management
121
Health care management review : HCM review
99
The journal of services marketing
79
SpringerLink / Bücher
78
Journal of retailing and consumer services
77
Journal of business research : JBR
71
International journal of contemporary hospitality management
60
Krankenhausmanagement : Strategien, Konzepte, Methoden
58
Health care management science
53
The service industries journal
43
International journal of services and operations management
37
Journal of hospitality marketing & management
36
Journal of service research : JSR
36
The TQM journal : the international review of organizational improvement
34
Journal of service management
33
European journal of operational research : EJOR
32
Management science : journal of the Institute for Operations Research and the Management Sciences
32
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
31
International journal of productivity and quality management : IJPQM
29
Manufacturing & service operations management : M & SOM
29
Health care management science : a new journal serving the international health care management community
28
Quality management journal : QMJ
28
Europäische Hochschulschriften / 5
27
International journal of production research
27
International journal of production economics
25
Tourism management : research, policies, practice
25
Business process management journal
24
Journal of service research
24
Service business
24
Gabler Edition Wissenschaft
22
The international journal of human resource management
22
Controlling : ein Managementinstrument für die erfolgreiche Steuerung von Gesundheitsbetrieben
21
Services marketing quarterly
21
International journal of quality & reliability management
20
Psychology & marketing
20
International journal of quality and service sciences
19
Production and operations management : an international journal of the Production and Operations Management Society
19
Springer eBook Collection / Business and Economics
19
Technological forecasting & social change : an international journal
19
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ECONIS (ZBW)
140
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1
Impact of service quality and environmental practices on hotel companies : an empirical approach
Perramon, Jordi
;
Oliveras-Villanueva, Marc
;
Llach, Josep
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014227108
Saved in:
2
The inverted-U influence of leader benevolence on extra-role customer service behavior
Zhang, Fan
;
Huan, Li
;
Liu, Shijie
- In:
International journal of hospitality management
111
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014311462
Saved in:
3
The effects of service climate and internal service quality on frontline hotel employees' service-oriented behaviors
Lin, Meizhen
;
Ling, Qian
;
Liu, Yanling
;
Hu, Rong
- In:
International journal of hospitality management
97
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012820015
Saved in:
4
Effects of leader behaviors on extra-role proactive service : the role of cultural tightness-looseness
Rescalvo-Martin, Elisa
;
Gutierrez, Leopoldo
; …
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014457831
Saved in:
5
Formal versus casual : how do customers respond to service robots' uniforms? : the roles of service type and language style
Liu, Canmian
;
Xie, Lishan
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014439968
Saved in:
6
Building middle-range theories using case studies in hospitality
management
Khan, Mahmood A.
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014440021
Saved in:
7
The negative effect of service robots' affective human-likeness on consumer satisfaction in frontline service encounters
Li, You
;
Liang, Zhehao
;
Wang, Yawei
;
Chang, Yaping
- In:
International journal of hospitality management
115
(
2023
),
pp. 1-7
Persistent link: https://www.econbiz.de/10014487592
Saved in:
8
Putting customer service at risk : why and when family ostracism relates to customer-oriented behaviors
Rahaman, H. M. Saidur
;
Kwan, Ho Kwong
;
Babalola, Mayowa
; …
- In:
International journal of hospitality management
109
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014282484
Saved in:
9
Disentangling the dynamics of service failure and service recovery in peer-to-peer accommodations : a triadic perspective
Kim, Hyunsu
;
So, Kevin Kam Fung
;
Mihalik, Brian J.
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013266162
Saved in:
10
Lean
management
in hotels : where we are and where we might go
Perdomo-Verdecia, Vladimir
;
Sacristán-Díaz, Macarena
; …
- In:
International journal of hospitality management
104
(
2022
),
pp. 1-15
Persistent link: https://www.econbiz.de/10013255969
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