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~isPartOf:"International journal of hospitality management"
~subject:"Customer service"
~subject:"Tourism employees"
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Customer service
Tourism employees
Emotion
172
Consumer behaviour
78
Konsumentenverhalten
78
Customer satisfaction
51
Dienstleistungsqualität
51
Kundenzufriedenheit
51
Service quality
51
Hotel industry
50
Hotellerie
50
Gastronomie
39
Restaurant industry
39
Beziehungsmarketing
36
Relationship marketing
36
Arbeitszufriedenheit
29
Job satisfaction
29
Arbeitsverhalten
26
Work behaviour
26
Tourismusberufe
24
Stress
20
Work stress
20
Emotional labor
19
Hospitality industry
17
Emotions
15
Gastgewerbe
15
Kundenservice
14
Organizational behaviour
14
Verhalten in Organisationen
14
Brand management
13
Hospital
13
Krankenhaus
13
Markenführung
13
Personality psychology
12
Persönlichkeitspsychologie
12
Arbeitspsychologie
11
Organizational psychology
11
Satisfaction
11
Beschwerdemanagement
10
Complaint management
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Karatepe, Osman M.
2
Kim, Taegoo
2
Lee, Gyehee
2
Torres, Edwin N.
2
Aattila, Anna S.
1
Ahn, Jiseon
1
Aleshinloye, Kayode Dare
1
Babalola, Mayowa T.
1
Baker, Melissa A.
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Boǧan, Erhan
1
Cain, Lisa
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Chang, Kuo-Chien
1
Chen, Han
1
Chen, Po-Ju
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Chen, Ziguang
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Cheng, Bao
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Cheng, Tan
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Cheung, Catherine
1
Choi, Chang Hwan
1
Choi, Hyung-Min
1
Chu, Kay H.
1
Dedeoğlu, Bekir Bora
1
Dogantekin, Ali
1
Eyoun, Khalid
1
Fu, Xiaoxiao
1
Garba, Omale A.
1
Geng, Ruoqi
1
Guchait, Priyanko
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Guo, Liang
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Hai, Shenyang
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Hight, S. Kyle
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Hong, Zhisheng
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Hua, Nan
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Huey Chern Boo
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Iqbal, Juman
1
Ji, Yingchao
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Jung, Heajung
1
Jung, Hyo Sun
1
Khoo-Lattimore, Catheryn
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International journal of hospitality management
International journal of contemporary hospitality management
15
Journal of retailing and consumer services
12
The journal of services marketing
10
Journal of business research : JBR
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
6
Journal of hospitality marketing & management
6
Academy of Management journal : AMJ
5
Journal of service theory and practice : JSTP
5
Psychology & marketing
5
Tourism management : research, policies, practice
5
Journal of service management
4
Journal of service research
4
Journal of service research : JSR
4
Journal of service theory and practice
3
Personnel psychology : a journal of applied research
3
Service business
3
The Cornell hospitality quarterly
3
The service industries journal
3
Tourism management perspectives : TMP
3
Cogent business & management
2
Industrial marketing management : the international journal for industrial and high-tech firms
2
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
2
Interaktionen im Dienstleistungsbereich
2
International journal of organizational analysis
2
International journal of quality and service sciences
2
Journal of consumer research : JCR ; an interdisciplinary bimonthly
2
Journal of management : JOM
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
2
Tourism review
2
A Research Agenda for Service Marketing
1
Administrative Sciences : open access journal
1
Advertising and communication : proceedings 4th International Conference on Research in Advertising (ICORIA), Saarland University, June 2 - 4, 2005, Saarbruecken
1
Aftersales in der Automobilwirtschaft : Konzepte für Ihren Erfolg
1
Applying predictive analytics within the service sector
1
Asia Pacific journal of management
1
Asia-Pacific journal of business administration
1
Australasian marketing journal
1
Baltic journal of management : BJM
1
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ECONIS (ZBW)
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1
What happens to restaurant employees during times of distress? : a focus on separation strategies, emotional outcomes, and drinking behaviors
Hight, S. Kyle
;
Kitterlin-Lynch, Miranda
;
Cain, Lisa
; …
- In:
International journal of hospitality management
117
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014457842
Saved in:
2
Role of employee personality traits in job performance in the restaurant food franchise context
Lu Shiwen
;
Ahn, Jiseon
- In:
International journal of hospitality management
113
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014325594
Saved in:
3
Does "Nei Juan" affect "Tang Ping" for hotel employees? : the moderating effect of effort-reward imbalance
Yin, Jie
;
Ji, Yingchao
;
Ni, Yensen
- In:
International journal of hospitality management
109
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014282510
Saved in:
4
The impacts of cultural intelligence and emotional labor on the job satisfaction of luxury hotel employees
Lam, Rachel
;
Cheung, Catherine
;
Lugosi, Peter
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013266130
Saved in:
5
Does incivility in quick service restaurants suppress the voice of employee? : a moderated mediation model
Madhan, Kumar
;
Shagirbasha, Shameem
;
Iqbal, Juman
- In:
International journal of hospitality management
103
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013209273
Saved in:
6
How and when perceived CSR effects interpersonal helping and loyal boosterism : a moderated mediation model
Boǧan, Erhan
;
Dedeoğlu, Bekir Bora
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013185239
Saved in:
7
Qualitative job insecurity, emotional exhaustion and their effects on hotel employees' job embeddedness : the moderating role of perceived organizational support
Dogantekin, Ali
;
Secilmis, Cihan
;
Karatepe, Osman M.
- In:
International journal of hospitality management
105
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013363633
Saved in:
8
A diary study of work consequences for hotel employees victimized by supervisor from a demand-resource perspective on employee emotions
Park, In-Jo
;
Kim, Peter Beomcheol
;
Jung, Heajung
;
Yun, …
- In:
International journal of hospitality management
92
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012425076
Saved in:
9
Do mindfulness and perceived organizational support work? : fear of COVID-19 on restaurant frontline employees' job insecurity and emotional exhaustion
Chen, Han
;
Eyoun, Khalid
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012495032
Saved in:
10
How should I respond to a complaining customer? : a model of Cognitive-Emotive-Behavioral from the perspective of restaurant service employees
Poh Theng Loo
;
Khoo-Lattimore, Catheryn
;
Huey Chern Boo
- In:
International journal of hospitality management
95
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012547701
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