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~isPartOf:"International journal of hospitality management"
~subject:"Dienstleistung"
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Dienstleistung
Beziehungsmarketing
280
Relationship marketing
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Consumer behaviour
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Customer satisfaction
137
Kundenzufriedenheit
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Dienstleistungsqualität
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Complaint management
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Tourism employees
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Liu, Canmian
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Xie, Lishan
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Chen, Qiurong
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Gregory, Amy M.
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Huang, Dan
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Huang, Jiahui
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Kong, Shaojun
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Lehto, Xinran Y.
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Lelo de Larrea, Gabriela
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International journal of hospitality management
The journal of services marketing
19
Journal of service management
14
Journal of service research : JSR
13
SpringerLink / Bücher
11
Journal of retailing and consumer services
7
Gabler Edition Wissenschaft
6
Industrial marketing management : the international journal for industrial and high-tech firms
6
Basler Schriften zum Marketing
5
Forum Dienstleistungsmanagement
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Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
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Journal of business research : JBR
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Journal of service research
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Schriften zum Produktionsmanagement
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Services marketing quarterly
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The service industries journal
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International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
4
Dienstleistungsmanagement : Jahrbuch
3
Fokus Dienstleistungsmarketing
3
International journal of services and operations management
3
International journal of services, economics and management
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Journal of service theory and practice
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Konzepte für das Service Engineering : Modularisierung, Prozessgestaltung und Produktivitätsmanagement ; mit 10 Tabellen
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Neue betriebswirtschaftliche Forschung : Nbf
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Research
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Schriftenreihe Schwerpunkt Marketing
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Springer eBook Collection / Business and Economics
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Beiträge zur empirischen Marketing- und Vertriebsforschung
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Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
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Edward Elgar E-Book Archive
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Elgar original reference
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European journal of marketing : EJM
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Gabler Edition Wissenschaft / Betriebswirtschaftliche Studien in forschungsintensiven Industrien
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Gabler-Edition Wissenschaft / Marketing und Innovationsmanagement
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Global mobile commerce : strategies, implementation, and case studies
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Ilmenauer Schriften zur Betriebswirtschaftslehre
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International journal of business excellence
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International journal of business innovation and research : IJBIR
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ECONIS (ZBW)
5
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1
Formal versus casual : how do customers respond to service robots' uniforms? : the roles of service type and language style
Liu, Canmian
;
Xie, Lishan
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014439968
Saved in:
2
Automated, human, or semi-automated service in restaurants? : an investigation of technology-enabled service designs and customer attribution
Park, Soona
;
Lehto, Xinran Y.
- In:
International journal of hospitality management
104
(
2022
),
pp. 1-11
Persistent link: https://www.econbiz.de/10013255930
Saved in:
3
Proactivity or passivity? : an investigation of the effect of service robots' proactive behaviour on customer co-creation intention
Xie, Lishan
;
Liu, Canmian
;
Li, Dongmei
- In:
International journal of hospitality management
106
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013383252
Saved in:
4
Customer-robot interactions : understanding customer experience with service robots
Huang, Dan
;
Chen, Qiurong
;
Huang, Jiahui
;
Kong, Shaojun
; …
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013328076
Saved in:
5
Informing timeshare exchange services on the drivers of customer-driven co-production
Lelo de Larrea, Gabriela
;
Gregory, Amy M.
- In:
International journal of hospitality management
91
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012388592
Saved in:
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