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~isPartOf:"International journal of hospitality management"
~subject:"Hospitality industry"
~subject:"Service quality"
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Subject
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Hospitality industry
Service quality
Hotel industry
434
Hotellerie
434
Consumer behaviour
309
Konsumentenverhalten
309
Beziehungsmarketing
280
Relationship marketing
280
Dienstleistungsqualität
221
Customer satisfaction
203
Kundenzufriedenheit
203
Gastronomie
166
Restaurant industry
166
Gastgewerbe
147
Corporate Social Responsibility
106
Corporate social responsibility
106
Brand management
103
Markenführung
103
Arbeitsverhalten
102
Work behaviour
102
Environmental management
92
Umweltmanagement
91
Arbeitszufriedenheit
84
Führungsstil
84
Job satisfaction
84
Leadership style
84
USA
82
United States
82
Firm performance
81
Unternehmenserfolg
81
Hospital
77
Krankenhaus
77
Emotion
74
Customer service
70
Kundenservice
70
Brand image
68
Markenimage
68
Human Resource Management
67
Personalmanagement
66
Tourism employees
63
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Undetermined
221
Free
1
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Article
342
Book / Working Paper
2
Type of publication (narrower categories)
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Article in journal
344
Aufsatz in Zeitschrift
344
Collection of articles of several authors
2
Sammelwerk
2
Language
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English
344
Author
All
Guchait, Priyanko
10
Jang, Soocheong
10
Mattila, Anna S.
10
Qu, Hailin
7
Han, Heesup
6
Singal, Manisha
6
Wong, IpKin Anthony
6
Köseoglu, Mehmet Ali
5
Madera, Juan M.
5
Miao, Li
5
Prentice, Catherine
5
Torres, Edwin N.
5
Bai, Billy
4
Gursoy, Dogan
4
Lee, Seoki
4
Lu, Lu
4
So, Kevin Kam Fung
4
Dawson, Mary
3
DiPietro, Robin B.
3
Gao, Yixing
3
Kallmünzer, Andreas
3
Karatepe, Osman M.
3
Kim, Peter Beomcheol
3
Kim, Seongseop
3
King, Brian
3
King, Ceridwyn
3
Law, Chun Hung Roberts
3
Lee, Lindsey
3
Line, Nathaniel D.
3
Okumus, Fevzi
3
Peters, Mike
3
Wang, Xingyu
3
Wei, Wei
3
Wu, Luorong
3
Ali, Faizan
2
Bulchand-Gidumal, Jacques
2
Busser, James A.
2
Butcher, Ken
2
Cheng, Bao
2
Cheng, Ching-Chan
2
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Published in...
All
International journal of hospitality management
Journal of retailing and consumer services
241
International journal of contemporary hospitality management
179
Journal of business research : JBR
165
The journal of services marketing
151
The service industries journal
149
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
140
Journal of hospitality marketing & management
108
The TQM journal : the international review of organizational improvement
95
Tourism management : research, policies, practice
81
International journal of productivity and quality management : IJPQM
80
Journal of service management
78
Services marketing quarterly
78
International journal of quality & reliability management
76
Service business
73
Journal of service research : JSR
72
International journal of quality and service sciences
66
Journal of travel and tourism marketing
66
International journal of services and operations management
65
Total quality management & business excellence
62
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
61
Quality management journal : QMJ
60
Cogent business & management
59
Journal of air transport management
59
Auditing : a journal of practice & theory
54
Industrial marketing management : the international journal for industrial and high-tech firms
48
Managing service quality : MSQ ; an international journal
45
Asia Pacific journal of marketing and logistics
42
Health care management review : HCM review
41
International journal of services, economics and management
39
Journal of health organization and management
39
Journal of hospitality and tourism insights
38
The international journal of bank marketing : IJBM
38
Journal of service research
37
Journal of strategic marketing
37
Journal of the Academy of Marketing Science
37
International journal of production research
33
Journal of service theory and practice : JSTP
33
International journal of production economics
32
SpringerLink / Bücher
31
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ECONIS (ZBW)
344
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344
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date (oldest first)
1
Impact of service quality and environmental practices on hotel companies : an empirical approach
Perramon, Jordi
;
Oliveras-Villanueva, Marc
;
Llach, Josep
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014227108
Saved in:
2
How entrepreneurial bricolage drives sustained competitive advantage of tourism and hospitality SMEs : the mediating role of differentiation and risk
management
Tajeddini, Kayhan
;
Gamage, Thilini Chathurika
; …
- In:
International journal of hospitality management
111
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014311475
Saved in:
3
Ethical leadership in tourism and hospitality
management
: a systematic literature review and research agenda
Giang Hoang
;
Yang, Mingjun
;
Luu Trong Tuan
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-18
Persistent link: https://www.econbiz.de/10014439964
Saved in:
4
The antecedents of employees' innovative behavior in hospitality and tourism contexts : a meta-regression approach
Zhu, Dan
;
Lin, Mao-Tang
;
Kanjanakan, Pattamol
;
Subedi, Sam
- In:
International journal of hospitality management
111
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014310979
Saved in:
5
The inverted-U influence of leader benevolence on extra-role customer service behavior
Zhang, Fan
;
Huan, Li
;
Liu, Shijie
- In:
International journal of hospitality management
111
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014311462
Saved in:
6
Digital transformation and hospitality
management
competencies : toward an integrative framework
Busulwa, Richard
;
Pickering, Mark
;
Mao, Iris
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-16
Persistent link: https://www.econbiz.de/10013185199
Saved in:
7
Impact of COVID-19 on the hospitality industry : a supply chain resilience perspective
Aigbedo, Henry
- In:
International journal of hospitality management
98
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013198511
Saved in:
8
An interactive service recovery framework combining demand and supply approaches
Jin, Dan
;
DiPietro, Robin B.
;
Kim, Kawon Kathy
;
Meng, Fang
- In:
International journal of hospitality management
109
(
2023
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014282502
Saved in:
9
Understanding the human side of green hospitality
management
Cabral, Clement
;
Chiappetta Jabbour, Charbel José
- In:
International journal of hospitality management
88
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012293882
Saved in:
10
The effects of service climate and internal service quality on frontline hotel employees' service-oriented behaviors
Lin, Meizhen
;
Ling, Qian
;
Liu, Yanling
;
Hu, Rong
- In:
International journal of hospitality management
97
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012820015
Saved in:
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