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~isPartOf:"International journal of hospitality management"
~subject:"Kundenzufriedenheit"
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Search: subject_exact:"Kundenkarte"
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Kundenzufriedenheit
Kundenbindungsprogramm
16
Loyalty program
16
Beziehungsmarketing
13
Relationship marketing
13
Consumer behaviour
9
Konsumentenverhalten
9
Customer satisfaction
7
Hotel industry
7
Hotellerie
7
Brand management
2
Gastronomie
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Loyalty reward programs
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Markenführung
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Restaurant industry
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USA
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United States
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Affective commitment
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Beschwerdemanagement
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Casino
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Conditional moderated-mediation
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Critical incident recovery
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Mattila, Anna S.
2
Baloglu, Seyhmus
1
Chan, Haksin
1
Chen, Po-tsang
1
Fatma, Mobin
1
Gao, Yixing
1
Han, Heesup
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Hanks, Lydia
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Hu, Hsin-hui Sunny
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Huang, Chun-te
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Hwang, Eunmin
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Hwang, Yoo Hee
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Joshi, Yatish
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Khan, Imran
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Koo, Bonhak
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Rahman, Zillur
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Shamim, Amjad
1
Tanford, Sarah
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Wu, Luorong
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Yang, Morgan X.
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Yu, Irina Y.
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Yu, Jongsik
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Zeng, Kevin J.
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International journal of hospitality management
Journal of business research : JBR
6
Journal of retailing and consumer services
3
Tourism management : research, policies, practice
3
Journal of business economics : JBE
2
Journal of hospitality marketing & management
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Journal of retailing
2
Journal of travel and tourism marketing
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
Kundenmanagement & Electronic Commerce
2
The journal of services marketing
2
Administrative Sciences : open access journal
1
Asia-Pacific journal of management research and innovation
1
Asian Academy of Management journal : AAMJ
1
Australasian marketing journal
1
Central European business review : CEBR
1
Cornell hospitality quarterly : CQ
1
Delovni zvezki / RCEF
1
European journal of marketing
1
European retail research
1
Interdisciplinary management research XVI ; 1
1
International journal of business and globalisation : IJBG
1
International journal of business innovation and research
1
International journal of business innovation and research : IJBIR
1
International journal of contemporary hospitality management
1
International journal of electronic marketing and retailing : IJEMR
1
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
International journal of retail & distribution management
1
Inventi impact: service sector
1
Issues of business and law
1
Journal of Asia Business Studies
1
Journal of Asian finance, economics and business : JAFEB
1
Journal of financial services marketing
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of marketing management : JMM ; journal of the Academy of Marketing
1
Journal of marketing research : JMR
1
Journal of marketing theory and practice
1
Journal of organizational computing and electronic commerce
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ECONIS (ZBW)
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1
What recovery options to offer for loyalty reward program members : Dollars vs. Miles?
Hwang, Yoo Hee
;
Gao, Yixing
;
Mattila, Anna S.
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-7
Persistent link: https://www.econbiz.de/10012241760
Saved in:
2
The role of loyalty programs in boosting hotel guest loyalty : impact of switching barriers
Koo, Bonhak
;
Yu, Jongsik
;
Han, Heesup
- In:
International journal of hospitality management
84
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012146199
Saved in:
3
Retain or upgrade : the progress-framing effect in hierarchical loyalty programs
Yang, Morgan X.
;
Yu, Irina Y.
;
Chan, Haksin
;
Zeng, Kevin J.
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012293772
Saved in:
4
Gender, loyalty card membership, age, and critical incident recovery : do they moderate experience-loyalty relationship?
Khan, Imran
;
Fatma, Mobin
;
Shamim, Amjad
;
Joshi, Yatish
; …
- In:
International journal of hospitality management
89
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012293824
Saved in:
5
Building loyalty through reward programs : the influence of perceptions of fairness and brand attachment
Hwang, Eunmin
;
Baloglu, Seyhmus
;
Tanford, Sarah
- In:
International journal of hospitality management
76
(
2019
)
1
,
pp. 19-28
Persistent link: https://www.econbiz.de/10011981828
Saved in:
6
Investigating the impact of surprise rewards on consumer responses
Wu, Luorong
;
Mattila, Anna S.
;
Hanks, Lydia
- In:
International journal of hospitality management
50
(
2015
),
pp. 27-35
Persistent link: https://www.econbiz.de/10011387907
Saved in:
7
Do reward programs truly build loyalty for lodging industry?
Hu, Hsin-hui Sunny
;
Huang, Chun-te
;
Chen, Po-tsang
- In:
International journal of hospitality management
29
(
2010
)
1
,
pp. 128-135
Persistent link: https://www.econbiz.de/10003964245
Saved in:
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