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~isPartOf:"International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA"
~isPartOf:"International marketing review"
~isPartOf:"Tourism management : research, policies, practice"
~subject:"Social Web"
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Search: subject_exact:"Beschwerdemanagement"
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Social Web
Beschwerdemanagement
13
Complaint management
13
Dienstleistungsqualität
10
Service quality
10
Beziehungsmarketing
9
Relationship marketing
9
Customer satisfaction
8
Kundenzufriedenheit
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Complaining
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Consumer conflict antecedents
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Bose, Indranil
1
Breitsohl, Jan
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Dineva, Denitsa
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Dolan, Rebecca
1
Fan, Ying
1
Gao, Baojun
1
Hosseinpour, Masoumeh
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Hu, Nan
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Kemper, Joya
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Niu, Run Hong
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International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
International marketing review
Tourism management : research, policies, practice
Journal of business research : JBR
5
Journal of hospitality marketing & management
4
Business horizons
3
Dienstleistungsmanagement und Social Media : Potenziale, Strategien und Instrumente
3
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
3
Journal of retailing and consumer services
3
The journal of services marketing
3
Harvard business review : HBR
2
International journal of contemporary hospitality management
2
Journal of management information systems : JMIS
2
Journal of marketing
2
Journal of service research
2
Marketing intelligence & planning
2
The service industries journal
2
Accounting perspectives : a journal of The Canadian Academic Accounting Association
1
Aktuelle Entwicklungen im Dienstleistungsmarketing
1
Asia-Pacific journal of business administration
1
Corporate communications : an international journal
1
Corporate reputation review : an international journal
1
Environmental and resource economics
1
European journal of marketing
1
European journal of marketing : EJM
1
GfK marketing intelligence review : Marketingforschung für die Praxis
1
HMD : Praxis der Wirtschaftsinformatik
1
Innovatives Markenmanagement
1
International journal of electronic commerce : IJEC
1
International journal of electronic customer relationship management : IJECRM
1
International journal of hospitality management
1
International journal of innovation science
1
International journal of services and operations management
1
International journal of services, economics and management
1
International journal of social entrepreneurship and innovation : IJSEI
1
Journal of advertising research
1
Journal of business strategy
1
Journal of communication management
1
Journal of consumer research : JCR ; an interdisciplinary bimonthly
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Journal of global information management : an official publication of the Information Resources Management Association
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ECONIS (ZBW)
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1
Consumer-to-consumer conflicts and brand moderation strategies during COVID-19 service failures : a framework for international marketers
Dineva, Denitsa
;
Breitsohl, Jan
;
Roschk, Holger
; …
- In:
International marketing review
40
(
2023
)
5
,
pp. 1112-1133
Persistent link: https://www.econbiz.de/10014470109
Saved in:
2
What do hotel customers complain about? : text analysis using structural topic model
Hu, Nan
;
Zhang, Ting
;
Gao, Baojun
;
Bose, Indranil
- In:
Tourism management : research, policies, practice
72
(
2019
),
pp. 417-426
Persistent link: https://www.econbiz.de/10011996164
Saved in:
3
Online public response to a service failure incident : implications for crisis communications
Su, Lijuan
;
Stepchenkova, Svetlana
;
Kirilenko, Andrei
- In:
Tourism management : research, policies, practice
73
(
2019
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012004627
Saved in:
4
Complaining practices on social media in tourism : a value co-creation and co-destruction perspective
Dolan, Rebecca
;
Seo, Yuri
;
Kemper, Joya
- In:
Tourism management : research, policies, practice
73
(
2019
),
pp. 35-45
Persistent link: https://www.econbiz.de/10012004632
Saved in:
5
To tweet or not to tweet? : exploring the effectiveness of service recovery strategies using social media
Fan, Ying
;
Niu, Run Hong
- In:
International journal of operations & production …
36
(
2016
)
9
,
pp. 1014-1036
Persistent link: https://www.econbiz.de/10011566440
Saved in:
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