//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of production economics"
~isPartOf:"Management Science"
~isPartOf:"The international journal of human resource management"
~type:"article"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Call Center"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Call centre
15
Callcenter
15
call center
6
India
3
Indien
3
Queueing theory
3
Warteschlangentheorie
3
Arbeitsleistung
2
Arbeitsmobilität
2
Arbeitszufriedenheit
2
Call Center
2
Call center
2
Intelligence
2
Intelligenz
2
Job performance
2
Job satisfaction
2
Labour mobility
2
Leadership
2
Leistungsmotivation
2
Occupational qualification
2
Personalführung
2
Qualifikation
2
Theorie
2
Theory
2
Tourenplanung
2
Vehicle routing problem
2
Work motivation
2
outsourcing
2
Agent-based modeling
1
Agentenbasierte Modellierung
1
Arbeitsbedingungen
1
Asymmetric parameters
1
Australia
1
Australien
1
Automation
1
Automatisierung
1
Bayesian analysis
1
Behinderte
1
Behinderte Arbeitskräfte
1
Burnout
1
more ...
less ...
Online availability
All
Undetermined
10
Type of publication
All
Article
Type of publication (narrower categories)
All
Article in journal
15
Aufsatz in Zeitschrift
15
Language
All
English
15
Undetermined
7
Author
All
Jouini, Oualid
3
D'Cruz, Premilla
2
Dallery, Yves
2
Legros, Benjamin
2
Noronha, Ernesto
2
O. Zeynep Ak\c{s}in
2
Aa, Z. van der
1
Akşin, Zeynep
1
Aparicio-Valverde, Mireia
1
Avramidis, Athanassios N.
1
Bloemer, Johanna M.
1
Boehm, Stephan A.
1
Chan, Simon C. H.
1
Cheng, Xiaoying
1
Cooper-Thomas, Helena D.
1
Das, Amit
1
Das, Diya
1
Debo, Laurens G.
1
Deslauriers, Alexandre
1
Fine, Saul
1
Harker, Patrick T.
1
Hasija, Sameer
1
Henseler, J.
1
Heraty, Noreen
1
Huang, Xu
1
Karaesmen, Fikri
1
Kensbock, Julia M.
1
L'Ecuyer, Pierre
1
Lam, Wing
1
Martí-Audí, Neus
1
Mohan, Ramesh
1
Nan, Xinsheng
1
Nandialath, Anup
1
Nevo, Baruch
1
Pinker, Edieal J.
1
Presbitero, Alfred
1
Roubos, Alex
1
Saks, Alan M.
1
Scheller-Wolf, Alan
1
Scholarios, Dora
1
more ...
less ...
Published in...
All
International journal of production economics
Management Science
The international journal of human resource management
Manufacturing & service operations management : M & SOM
18
Management science : journal of the Institute for Operations Research and the Management Sciences
16
New technology, work and employment
15
European journal of operational research : EJOR
11
Labour & industry : a journal of the social and economic relations of work ; the journal of the Association of Industrial Relations Academics of Australia & New Zealand (AIRAANZ)
11
Sozialforschungsstelle Dortmund - Publikationen
11
Production and operations management : an international journal of the Production and Operations Management Society
10
Work, employment & society : a journal of the British Sociological Association
10
Borders in service : enactments of nationhood in transnational call centres
9
Developments in the call centre industry : analysis, changes, and challenges
9
International employment relations review
9
Call-Center erfolgreich outsourcen : [die Arbeit mit Dienstleistern planen, umsetzen, steuern und evaluieren ; Praxishandbuch]
8
European journal of industrial relations
8
OR spectrum : quantitative approaches in management
8
Operations research
8
The journal of industrial relations : the journal of the Industrial Relations Society of Australia
8
The journal of services marketing
8
The next available operator : managing human resources in Indian business process outsourcing industry
8
Human relations
7
Journal of vocational behavior
7
Academy of Management journal : AMJ
6
ILR review : the journal of work and policy
6
Journal of business research : JBR
6
Computers & operations research : and their applications to problems of world concern ; an international journal
5
Employee relations
5
Evaluation und Transfersicherung betrieblicher Trainings : Modelle, Methoden und Befunde
5
Industrial relations : a journal of economy & society
5
Managing service quality : MSQ ; an international journal
5
SA journal of human resource management : SAJHRM
5
The service industries journal
5
Industrial relations journal
4
International journal of services and operations management
4
Omega : the international journal of management science
4
Administrative Sciences : open access journal
3
Customer Relationship Management : the ultimate guide to efficient use of CRM
3
Economic and industrial democracy : EID ; an international journal
3
European management journal
3
more ...
less ...
Source
All
ECONIS (ZBW)
15
RePEc
7
Showing
1
-
10
of
22
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Routing analyses for call centers with human and automated services
Legros, Benjamin
- In:
International journal of production economics
240
(
2021
),
pp. 1-15
Persistent link: https://www.econbiz.de/10012629933
Saved in:
2
The role of transformational leadership in the mental health and job performance of employees with disabilities
Kensbock, Julia M.
;
Boehm, Stephan A.
- In:
The international journal of human resource management
27
(
2016
)
13/14
,
pp. 1580-1609
Persistent link: https://www.econbiz.de/10011635555
Saved in:
3
It's not all about language ability : motivational cultural intelligence matters in call center performance
Presbitero, Alfred
- In:
The international journal of human resource management
28
(
2017
)
11
,
pp. 1547-1562
Persistent link: https://www.econbiz.de/10011753729
Saved in:
4
Coordination contracts for outsourcing supply chain with financial constraint
Xu, Xiaoyan
;
Cheng, Xiaoying
;
Sun, Yanhong
- In:
International journal of production economics
162
(
2015
),
pp. 134-142
Persistent link: https://www.econbiz.de/10010515839
Saved in:
5
A flexible architecture for call centres with skill-based routing
Legros, Benjamin
;
Jouini, Oualid
;
Dallery, Yves
- In:
International journal of production economics
159
(
2015
),
pp. 192-207
Persistent link: https://www.econbiz.de/10010479239
Saved in:
6
Call centers with hyperexponential patience modeling
Roubos, Alex
;
Jouini, Oualid
- In:
International journal of production economics
141
(
2013
)
1
,
pp. 307-315
Persistent link: https://www.econbiz.de/10009685649
Saved in:
7
Human resource management in the Spanish call centre sector : the bird cage model of call centre work
Martí-Audí, Neus
;
Aparicio-Valverde, Mireia
;
Heraty, …
- In:
The international journal of human resource management
24
(
2013
)
2
,
pp. 308-329
Persistent link: https://www.econbiz.de/10009687762
Saved in:
8
Feeling unsure : quit or stay? ; uncovering heterogeneity in employees' intention to leave in Indian call centers
Das, Diya
;
Nandialath, Anup
;
Mohan, Ramesh
- In:
The international journal of human resource management
24
(
2013
)
1
,
pp. 15-34
Persistent link: https://www.econbiz.de/10009687802
Saved in:
9
The experience of work in India's domestic call centre industry
Taylor, Phil
;
D'Cruz, Premilla
;
Noronha, Ernesto
; …
- In:
The international journal of human resource management
24
(
2013
)
2
,
pp. 436-452
Persistent link: https://www.econbiz.de/10009688495
Saved in:
10
Cornered by conning : agents' experiences of closure of a call centre in India
D'Cruz, Premilla
;
Noronha, Ernesto
- In:
The international journal of human resource management
23
(
2012
)
5
,
pp. 1019-1039
Persistent link: https://www.econbiz.de/10009510242
Saved in:
1
2
3
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->