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~isPartOf:"International journal of production economics"
~subject:"Produktivität"
~subject:"Relationship marketing"
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Search: subject:"Service industry"
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Produktivität
Relationship marketing
Service industry
59
Dienstleistungssektor
58
Industrie
18
Manufacturing industries
18
Dienstleistungsqualität
14
Innovation
14
Service quality
14
Services
13
Dienstleistung
12
Innovation management
11
Innovationsmanagement
11
Bundling strategy
10
Leistungsbündel
10
Lieferkette
10
Supply chain
10
Business services
8
Service innovation
8
Servitization
8
Unternehmensdienstleistung
8
Firm performance
7
Productivity
7
Unternehmenserfolg
7
New product development
6
Produktentwicklung
6
Beziehungsmarketing
5
Performance measurement
5
Performance-Messung
5
Lieferantenmanagement
4
Outsourcing
4
Quality management
4
Qualitätsmanagement
4
Resource-based view
4
Ressourcenorientierter Ansatz
4
Service science
4
Supplier relationship management
4
Theorie
4
Theory
4
Beschwerdemanagement
3
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English
12
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Amorim, Marlene
1
Calabrese, Armando
1
Cheng, T. C. E.
1
Chowdhury, Hedayet
1
Cárdenas-Barrón, Leopoldo Eduardo
1
Falk, Martin
1
Gehringer, Agnieszka
1
Hagsten, Eva
1
Huang, Liujia
1
Jayaraman, Vaidy
1
Laporte, Audrey
1
Lee, Peter K. C.
1
Li, Helong
1
Lin, Winston T.
1
Liu, Zuoming
1
Lun, Y. H. Venus
1
Luo, Yadong
1
Melão, Nuno
1
Reis, João
1
Shao, Benjamin B. M.
1
Tong, Tingting
1
Trigos, Federico
1
Vazquez, Alan R.
1
Voss, Christopher A.
1
Wang, Qiang
1
Wodchis, Walter P.
1
Xu, Xun
1
Yan, Nina
1
Yang, Yefei
1
Zelenyuk, Valentin
1
Zhao, Senlin
1
Zhao, Xiande
1
Zhu, Qinghua
1
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International journal of production economics
The journal of services marketing
32
The service industries journal
28
Journal of business research : JBR
26
Journal of service research : JSR
24
Journal of retailing and consumer services
15
Journal of service management
15
RIETI discussion paper
12
Industrial marketing management : the international journal for industrial and high-tech firms
11
Structural change and economic dynamics : SC+ED
11
Journal of service research
10
Service business
10
Journal of the Academy of Marketing Science
9
Services marketing quarterly
9
SpringerLink / Bücher
9
Discussion paper / Centre for Economic Policy Research
8
Economics of innovation and new technology
8
Applied economics
7
Discussion paper series / IZA
7
International productivity monitor
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
ZEW discussion papers
7
ADB economics working paper series
6
Discussion paper
6
Interaktionen im Dienstleistungsbereich
6
International journal of services and operations management
6
International journal of services technology and management
6
The journal of business & industrial marketing
6
World Bank Policy Research Working Paper
6
Erfolg durch Dienen? : Beiträge zur wertsteigernden Führung von Dienstleistungsunternehmen
5
International journal of electronic customer relationship management : IJECRM
5
International journal of services, economics and management
5
Journal of hospitality marketing & management
5
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
5
Journal of strategic marketing
5
Managing service quality : MSQ ; an international journal
5
Policy research working paper : WPS
5
Discussion paper / Central Bureau voor de Statistiek
4
Economics letters
4
Emerging markets finance & trade : a journal of the Society for the Study of Emerging Markets
4
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ECONIS (ZBW)
12
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1
Examining consumer complaints from an on-demand service platform
Yan, Nina
;
Xu, Xun
;
Tong, Tingting
;
Huang, Liujia
- In:
International journal of production economics
237
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012607202
Saved in:
2
Multichannel service failure and recovery in a O2O era : a qualitative multi-method research in the banking services industry
Reis, João
;
Amorim, Marlene
;
Melão, Nuno
- In:
International journal of production economics
215
(
2019
),
pp. 24-33
Persistent link: https://www.econbiz.de/10012036645
Saved in:
3
A simulation-based heuristic that promotes business profit while increasing the perceived quality of service industries
Trigos, Federico
;
Vazquez, Alan R.
;
Cárdenas-Barrón, …
- In:
International journal of production economics
211
(
2019
),
pp. 60-70
Persistent link: https://www.econbiz.de/10012013918
Saved in:
4
The unbalanced indirect effects of task characteristics on performance in professional service outsourcing
Liu, Zuoming
;
Jayaraman, Vaidy
;
Luo, Yadong
- In:
International journal of production economics
193
(
2017
),
pp. 281-293
Persistent link: https://www.econbiz.de/10011758443
Saved in:
5
Customer orientation and innovation : a comparative study of manufacturing and service firms
Wang, Qiang
;
Zhao, Xiande
;
Voss, Christopher A.
- In:
International journal of production economics
171
(
2016
),
pp. 221-230
Persistent link: https://www.econbiz.de/10011437355
Saved in:
6
Redesign of service modes for remanufactured products and its financial benefits
Zhu, Qinghua
;
Li, Helong
;
Zhao, Senlin
;
Lun, Y. H. Venus
- In:
International journal of production economics
171
(
2016
),
pp. 231-240
Persistent link: https://www.econbiz.de/10011437360
Saved in:
7
Assessing output performance of information technology service industries : productivity, innovation and catch-up
Shao, Benjamin B. M.
;
Lin, Winston T.
- In:
International journal of production economics
172
(
2016
),
pp. 43-53
Persistent link: https://www.econbiz.de/10011442306
Saved in:
8
Uneven effects of financial liberalization on productivity growth in the EU : evidence from a dynamic panel investigation
Gehringer, Agnieszka
- In:
International journal of production economics
159
(
2015
),
pp. 334-346
Persistent link: https://www.econbiz.de/10010479226
Saved in:
9
E-commerce trends and impacts across Europe
Falk, Martin
;
Hagsten, Eva
- In:
International journal of production economics
170
(
2015
),
pp. 357-369
Persistent link: https://www.econbiz.de/10011421915
Saved in:
10
Operational improvement competence and service recovery performance : the moderating effects of role stress and job resources
Yang, Yefei
;
Lee, Peter K. C.
;
Cheng, T. C. E.
- In:
International journal of production economics
164
(
2015
),
pp. 134-145
Persistent link: https://www.econbiz.de/10011289813
Saved in:
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