Examining consumer complaints from an on-demand service platform
Nina Yan, Xun Xu, Tingting Tong, Liujia Huang
| Year of publication: |
2021
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|---|---|
| Authors: | Yan, Nina ; Xu, Xun ; Tong, Tingting ; Huang, Liujia |
| Published in: |
International journal of production economics. - Amsterdam [u.a.] : Elsevier, ISSN 0925-5273, ZDB-ID 1092526-0. - Vol. 237.2021, p. 1-10
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| Subject: | Consumer complaints | On-demand economy | Platform service | Self-influence effect | Spillover effect | Beschwerdemanagement | Complaint management | Konsumentenverhalten | Consumer behaviour | Digitale Plattform | Digital platform | Spillover-Effekt | Online-Handel | Online retailing | Dienstleistungssektor | Service industry |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1016/j.ijpe.2021.108153 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012607202