//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"International journal of productivity and quality management : IJPQM"
~isPartOf:"Journal of service management"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Dienstleistungsqualität"
Narrow search
Delete all filters
| 2 applied filters
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
201
Service quality
198
Customer satisfaction
92
Kundenzufriedenheit
92
Qualitätsmanagement
71
Quality management
69
Beziehungsmarketing
55
Relationship marketing
55
Consumer behaviour
42
Konsumentenverhalten
42
service quality
31
Customer service
26
Dienstleistungssektor
26
Kundenservice
26
Service industry
26
Gesundheitswesen
25
Health care system
25
Services
25
Dienstleistung
24
Health care
23
Gesundheitsversorgung
22
Hospital
19
Krankenhaus
19
Product quality
18
Produktqualität
18
Customer integration
17
Kundenintegration
17
Betriebliche Wertschöpfung
15
Measurement
15
Messung
15
Value creation
15
customer satisfaction
14
Dienstleistungsmanagement
12
Service management
12
AHP-Verfahren
11
AHP approach
10
Bank
10
Customer experience
10
Jordanien
10
Performance measurement
10
more ...
less ...
Online availability
All
Undetermined
101
Free
6
Type of publication
All
Article
198
Book / Working Paper
3
Type of publication (narrower categories)
All
Article in journal
198
Aufsatz in Zeitschrift
198
Case study
3
Collection of articles of several authors
3
Fallstudie
3
Sammelwerk
3
Conference proceedings
2
Konferenzschrift
2
more ...
less ...
Language
All
English
201
Author
All
Shahin, Arash
10
Edvardsson, Bo
7
Witell, Lars
5
Al-Hawary, Sulieman Ibraheem Shelash
4
Fisk, Raymond P.
4
McColl-Kennedy, Janet R.
4
Shirouyehzad, Hadi
4
Adil, Mohd
3
Arabzad, S. Mohammad
3
Gustafsson, Anders
3
Ha Thu Nguyen
3
Riel, Allard C. R. van
3
Sweis, Rateb J.
3
Tronvoll, Bård
3
Abu-Laimon, Amr Adel Ahmad
2
Aghdaie, Fathollah Amiri
2
Ajmal, Mian M.
2
Anh Thi Tu Le
2
Beirão, Gabriela
2
Bloemer, Johanna M.
2
Boon-Cheong Chew
2
Brown, Stephen Walter
2
Chase, Richard B.
2
Dabestani, Reza
2
Elg, Mattias
2
Engström, Jon
2
Helo, Petri T.
2
Herrera, Roberto
2
Hillebrand, Bas
2
Jaakkola, Elina
2
Janatyan, Nasibeh
2
Joosten, Herm
2
Kallurkar, S. P.
2
Khan, M. S.
2
Kristensson, Per
2
Kwarteng, Albert Justice
2
Lay Hong Tan
2
Leroi-Werelds, Sara
2
Lofti, Farhad Hosseinzadeh
2
Mahapatra, Siba Sankar
2
more ...
less ...
Institution
All
QUIS <11, 2009, Wolfsburg>
1
QUIS <13, 2013, Karlstad>
1
Published in...
All
International journal of productivity and quality management : IJPQM
Journal of service management
International journal of hospitality management
402
Journal of retailing and consumer services
331
The service industries journal
291
Journal of business research : JBR
240
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
221
The journal of services marketing
209
Working paper / National Bureau of Economic Research, Inc.
179
NBER working paper series
176
Auditing : a journal of practice & theory
172
International journal of contemporary hospitality management
161
NBER Working Paper
160
Services marketing quarterly
140
Journal of air transport management
136
Journal of hospitality marketing & management
136
The TQM journal : the international review of organizational improvement
124
Journal of travel and tourism marketing
122
Tourism management : research, policies, practice
115
International journal of quality & reliability management
112
International journal of quality and service sciences
111
Service business
109
Journal of service research : JSR
103
International journal of services and operations management
102
Health care management review : HCM review
101
Cogent business & management
100
The accounting review : a publication of the American Accounting Association
94
Total quality management & business excellence
90
Quality management journal : QMJ
89
Discussion paper series / IZA
88
Economics of education review
79
Managing service quality : MSQ ; an international journal
76
International journal of services, economics and management
75
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
74
Journal of health economics
73
Managerial auditing journal
67
International journal of auditing : IJA
66
Asia Pacific journal of marketing and logistics
62
Management science : journal of the Institute for Operations Research and the Management Sciences
62
The international journal of bank marketing : IJBM
58
more ...
less ...
Source
All
ECONIS (ZBW)
198
OLC EcoSci
3
Showing
1
-
10
of
201
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Co-creation in healthcare : framing the outcomes and their determinants
Fusco, Floriana
;
Marsilio, Marta
;
Guglielmetti, Chiara
- In:
Journal of service management
34
(
2023
)
6
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014456542
Saved in:
2
To serve and protect : a typology of service robots and their role in physically safe services
Schepers, Jeroen
;
Streukens, Sandra
- In:
Journal of service management
33
(
2022
)
2
,
pp. 197-209
Persistent link: https://www.econbiz.de/10012880723
Saved in:
3
The service triad : an empirical study of service robots, customers and frontline employees
Odekerken-Schröder, Gaby
;
Mennens, Kars
;
Steins, Mark
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 246-292
Persistent link: https://www.econbiz.de/10012880726
Saved in:
4
Service robots, agency and embarrassing service encounters
Pitardi, Valentina
;
Wirtz, Jochen
;
Paluch, Stefanie
; …
- In:
Journal of service management
33
(
2022
)
2
,
pp. 389-414
Persistent link: https://www.econbiz.de/10012880733
Saved in:
5
Smart services' quality scale
Adel, Riham
- In:
International journal of productivity and quality …
35
(
2022
)
4
,
pp. 429-446
Persistent link: https://www.econbiz.de/10013257161
Saved in:
6
Service design in healthcare : a segmentation-based approach
Engström, Jon
;
Norin, Olof
;
De Gosson de Varennes, Serge
; …
- In:
Journal of service management
33
(
2022
)
6
,
pp. 50-78
Persistent link: https://www.econbiz.de/10013537611
Saved in:
7
Making the customer experience journey more hedonic in a traditionally utilitarian service context : a case study
Ponsignon, Frédéric
- In:
Journal of service management
34
(
2023
)
2
,
pp. 294-315
Persistent link: https://www.econbiz.de/10014337953
Saved in:
8
Service system well-being : scale development and validation
Laud, Gaurangi
;
Chou, Cindy Yunhsin
;
Leo, Wei Wei Cheryl
- In:
Journal of service management
34
(
2023
)
3
,
pp. 368-402
Persistent link: https://www.econbiz.de/10014337973
Saved in:
9
Empathetic creativity for frontline employees in the age of service robots : conceptualization and scale development
Do, Khoa The
;
Gip, Huy
;
Guchait, Priyanko
;
Wang, Chen-Ya
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 433-466
Persistent link: https://www.econbiz.de/10014338160
Saved in:
10
Frontline employee expectations on working with physical robots in retailing
Willems, Kim
;
Verhulst, Nanouk
;
Gauquier, Laurens de
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 467-492
Persistent link: https://www.econbiz.de/10014338164
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->