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~isPartOf:"International journal of productivity and quality management : IJPQM"
~isPartOf:"Psychology & marketing"
~person:"Al-Hawary, Sulieman Ibraheem Shelash"
~person:"Ha Thu Nguyen"
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Search: subject_exact:"Verbraucherzufriedenheit"
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Customer satisfaction
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Dienstleistungsqualität
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customer satisfaction
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Beziehungsmarketing
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Al-Hawary, Sulieman Ibraheem Shelash
Ha Thu Nguyen
Shahin, Arash
7
Yi, Youjae
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Nataraajan, Rajan
3
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Aghdaie, Fathollah Amiri
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Al-Refaie, Abbas
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International journal of productivity and quality management : IJPQM
Psychology & marketing
International journal of business excellence
1
International journal of business innovation and research
1
International journal of business performance and supply chain modelling : IJBPSCM
1
International journal of economics and business research
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International journal of electronic marketing and retailing : IJEMR
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ECONIS (ZBW)
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1
Drivers of service productivity in the hospitality industry : a customer perspective
Ha Thu Nguyen
;
Anh Thi Tu Le
;
Truong Trong Hoang
- In:
International journal of productivity and quality …
39
(
2023
)
4
,
pp. 464-489
Persistent link: https://www.econbiz.de/10014364110
Saved in:
2
Insights into customer online reviews of service quality in hotels : evidence from Vietnam
Ha Thu Nguyen
;
Anh Thi Tu Le
;
Nguyen Hoang
;
Phong Thai Le
- In:
International journal of productivity and quality …
36
(
2022
)
2
,
pp. 265-292
Persistent link: https://www.econbiz.de/10013369910
Saved in:
3
An application of the Kano model and retail service quality scale to Vietnamese supermarkets
Ha Thu Nguyen
- In:
International journal of productivity and quality …
31
(
2020
)
2
,
pp. 189-206
Persistent link: https://www.econbiz.de/10012516275
Saved in:
4
Banking service quality provided by commercial banks and customer satisfaction : a structural equation modelling approaches
Main, Naser Alolayyan
;
Al-Hawary, Sulieman Ibraheem Shelash
- In:
International journal of productivity and quality …
24
(
2018
)
4
,
pp. 543-565
Persistent link: https://www.econbiz.de/10011924288
Saved in:
5
Service quality at Jordanian commercial banks : what do their customers say?
Al-Hawary, Sulieman Ibraheem Shelash
;
Metabis, Amal
- In:
International journal of productivity and quality …
10
(
2012
)
3
,
pp. 307-334
Persistent link: https://www.econbiz.de/10009630222
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