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~isPartOf:"International journal of productivity and quality management : IJPQM"
~source:"econis"
~subject:"Dienstleistungsqualität"
~subject:"Patients"
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Dienstleistungsqualität
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20
Health care system
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18
Health care
18
Hospital
14
Krankenhaus
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service quality
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Khaleel, Marwan
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International journal of productivity and quality management : IJPQM
Journal of health organization and management
35
Health care management review : HCM review
27
Working paper / National Bureau of Economic Research, Inc.
26
NBER working paper series
25
NBER Working Paper
24
The TQM journal : the international review of organizational improvement
22
European journal of operational research : EJOR
20
The European journal of health economics : HEPAC ; health economics in prevention and care
18
Journal of health economics
16
Management science : journal of the Institute for Operations Research and the Management Sciences
15
Quality management journal : QMJ
14
Health marketing quarterly
13
Journal of service management
13
Health economics
12
Technological forecasting & social change : an international journal
12
The service industries journal
12
CHE research paper
11
Health care management science
11
International journal of production research
11
Journal of business research : JBR
11
Production and operations management : an international journal of the Production and Operations Management Society
11
Production and operations management : the flagship research journal of the Production and Operations Management Society
11
Total quality management & business excellence
11
International journal of hospitality management
10
International journal of pharmaceutical and healthcare marketing : IJPHM
10
Manufacturing & service operations management : M & SOM
10
International journal of services and operations management
9
Socio-economic planning sciences : the international journal of public sector decision-making
9
SpringerLink / Bücher
9
Discussion paper / Centre for Economic Policy Research
8
International journal of consumer studies
8
International journal of quality & reliability management
8
Journal of the Operational Research Society
8
Public management review
8
Service business
8
The Milbank quarterly
8
The journal of services marketing
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
World Bank E-Library Archive
8
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ECONIS (ZBW)
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1
Continuous improvement practice and the stages of service operations competitiveness : a hospital case study
Teixeira, André L.
;
Alliprandini, Dário H.
;
Aparecida …
- In:
International journal of productivity and quality …
37
(
2022
)
1
,
pp. 20-35
Persistent link: https://www.econbiz.de/10013448922
Saved in:
2
A comparative analysis of experts' judgment methods for patient safety implementation : FMEA and fuzzy AHP
Golrizgashti, Seyedehfatemeh
;
Keshmiri, Mehrdad
; …
- In:
International journal of productivity and quality …
37
(
2022
)
3
,
pp. 384-404
Persistent link: https://www.econbiz.de/10013448956
Saved in:
3
Impact of healthcare service quality on patient satisfaction and loyalty in a Jordanian private hospital
Khaleel, Marwan
;
Ilkhanizadeh, Shiva
;
Khrais, Huthaifah
- In:
International journal of productivity and quality …
37
(
2022
)
3
,
pp. 422-434
Persistent link: https://www.econbiz.de/10013448958
Saved in:
4
Patient satisfaction analysis using a multi-criteria analysis method : the case of the NHS in Greece
Drosos, Dimitris
;
Tsotsolas, Nikos
;
Skordoulis, Michalis
; …
- In:
International journal of productivity and quality …
25
(
2018
)
4
,
pp. 491-505
Persistent link: https://www.econbiz.de/10011988637
Saved in:
5
Managing arrival variability in healthcare services : case of an out-patient department
Gupta, Piyush
;
Pranjal, Piyush
;
Sachan, Amit
;
Prasad, Punam
- In:
International journal of productivity and quality …
34
(
2021
)
2
,
pp. 135-157
Persistent link: https://www.econbiz.de/10012696554
Saved in:
6
Methodology of classification, forecast and prediction of healthcare providers accredited in high quality in Colombia
Fontalvo-Herrera, Tomás
;
Delahoz-Dominguez, Enrique
; …
- In:
International journal of productivity and quality …
33
(
2021
)
1
,
pp. 1-20
Persistent link: https://www.econbiz.de/10012595516
Saved in:
7
Patient satisfaction in hospital emergency services : a perspective from Portugal
Polónia, Daniel Ferreira
;
Dias, Ana Alexandra da Costa
; …
- In:
International journal of productivity and quality …
31
(
2020
)
3
,
pp. 349-368
Persistent link: https://www.econbiz.de/10012516301
Saved in:
8
Evaluation of healthcare service quality management in an Iranian hospital by using fuzzy logic
Jahantigh, Farzad Firouzi
- In:
International journal of productivity and quality …
26
(
2019
)
2
,
pp. 160-175
Persistent link: https://www.econbiz.de/10012027774
Saved in:
9
The effect of combining knowledge-based practices and healthcare policies on healthcare quality
Kolagar, Milad
;
Hosseini, Seyed Mohammad Hassan
- In:
International journal of productivity and quality …
26
(
2019
)
3
,
pp. 247-275
Persistent link: https://www.econbiz.de/10012027781
Saved in:
10
The assessment of service quality in private hospitals in Amman area using the gap approach
Khraisat, Alaa
;
Sweis, Rateb J.
;
Saleh, Rawan
;
Suifan, …
- In:
International journal of productivity and quality …
22
(
2017
)
3
,
pp. 281-308
Persistent link: https://www.econbiz.de/10011861155
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