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~isPartOf:"International journal of productivity and quality management : IJPQM"
~subject:"Customer satisfaction"
~subject:"United Kingdom"
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Customer satisfaction
United Kingdom
Dienstleistungsqualität
104
Service quality
104
Quality management
65
Qualitätsmanagement
65
Kundenzufriedenheit
47
service quality
31
Beziehungsmarketing
18
Relationship marketing
18
Hospital
17
Krankenhaus
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Product quality
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Produktqualität
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customer satisfaction
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Gesundheitsversorgung
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Health care
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Gesundheitswesen
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Health care system
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Measurement
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Messung
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AHP approach
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AHP-Verfahren
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Bank
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Consumer behaviour
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quality
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quality management
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Jordanien
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Fuzzy sets
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Fuzzy-Set-Theorie
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India
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Indien
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Patienten
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Patients
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Performance measurement
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Performance-Messung
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SERVQUAL
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Shahin, Arash
4
Ha Thu Nguyen
3
Adil, Mohd
2
Aghdaie, Fathollah Amiri
2
Al-Hawary, Sulieman Ibraheem Shelash
2
Anh Thi Tu Le
2
Boon-Cheong Chew
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Lay Hong Tan
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Skordoulis, Michalis
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Syaiful-Rizal Hamid
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Abedi, Saeed
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Agarwal, Sonal
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Ahmed, Gouher
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Ajarmah, Balqees Salem
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Akasheh, Sajad
1
Al Shurideh, Muhammad
1
Al-Nady, Bahaà Abdul-Hafez Attallah
1
Alasonas, Panteleimon
1
Allada, Vijaya Kameswari
1
Alzoubi, Haitham M.
1
Anber Abraheem Shlash Mohammad
1
Anil, Anu P.
1
Apornak, Arash
1
Atulkar, Sunil
1
Ayoubi, Abdolhossein
1
Bali, Aditya
1
Barabino, Benedetto
1
Battal, Aslı
1
Başaran, Bülent
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Boo, Je-Man
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Chalikias, Miltiadis
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Choung, Eun-Mi
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Damali, Uzay
1
Deepa, M. V.
1
Deiana, Eusebio
1
Dias, Ana Alexandra da Costa
1
Drosos, Dimitris
1
Dubey, Rameshwar
1
Eldridge, Steve
1
Hashem, Tareq N.
1
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International journal of productivity and quality management : IJPQM
Journal of retailing and consumer services
214
International journal of hospitality management
213
Journal of business research : JBR
139
The journal of services marketing
130
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
128
The service industries journal
109
Journal of hospitality marketing & management
96
International journal of contemporary hospitality management
91
Journal of travel and tourism marketing
84
Services marketing quarterly
78
Journal of air transport management
65
Tourism management : research, policies, practice
62
The TQM journal : the international review of organizational improvement
61
Service business
60
International journal of quality and service sciences
57
Cogent business & management
56
International journal of services and operations management
55
Journal of service research : JSR
53
Total quality management & business excellence
50
International journal of quality & reliability management
49
Asia Pacific journal of marketing and logistics
45
Journal of service management
45
International journal of services, economics and management
44
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
44
Managing service quality : MSQ ; an international journal
42
The international journal of bank marketing : IJBM
38
Journal of Asian finance, economics and business : JAFEB
34
Quality management journal : QMJ
34
International journal of services and operations management : IJSOM
29
Journal of the Academy of Marketing Science
28
Journal of strategic marketing
27
International journal of electronic marketing and retailing : IJEMR
26
Journal of service theory and practice : JSTP
25
Psychology & marketing
25
International journal of business information systems : IJBIS
24
Tourism management perspectives : TMP
24
International journal of electronic customer relationship management : IJECRM
23
European journal of marketing : EJM
22
Health marketing quarterly
22
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ECONIS (ZBW)
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1
Drivers of service productivity in the hospitality industry : a customer perspective
Ha Thu Nguyen
;
Anh Thi Tu Le
;
Truong Trong Hoang
- In:
International journal of productivity and quality …
39
(
2023
)
4
,
pp. 464-489
Persistent link: https://www.econbiz.de/10014364110
Saved in:
2
Analysing human and system related barriers of TQM in automobile industries using fuzzy DEMATEL approach
Yadav, Ram Nath
;
Kumar, Devendra
;
Sharma, Ajay Kumar
; …
- In:
International journal of productivity and quality …
35
(
2022
)
2
,
pp. 193-219
Persistent link: https://www.econbiz.de/10013093263
Saved in:
3
Service quality and public satisfaction with Indonesia's tax amnesty program
Nurhadian, Irfan
;
Khoirunurrofik, Khoirunurrofik
- In:
International journal of productivity and quality …
37
(
2022
)
1
,
pp. 99-118
Persistent link: https://www.econbiz.de/10013448933
Saved in:
4
Identifying customer perceived value components and their impact on customer satisfaction using big data analytics
Aghdaie, Fathollah Amiri
;
Mousavi, Mohsen
- In:
International journal of productivity and quality …
37
(
2022
)
3
,
pp. 344-360
Persistent link: https://www.econbiz.de/10013448954
Saved in:
5
Impact of healthcare service quality on patient satisfaction and loyalty in a Jordanian private hospital
Khaleel, Marwan
;
Ilkhanizadeh, Shiva
;
Khrais, Huthaifah
- In:
International journal of productivity and quality …
37
(
2022
)
3
,
pp. 422-434
Persistent link: https://www.econbiz.de/10013448958
Saved in:
6
Design and validity of a holistic scale for service-quality self-assessments : a case study in service companies
Herrera-de-la-Barrera, Jasmin
;
Narvaez-Zuñiga, Claudio …
- In:
International journal of productivity and quality …
35
(
2022
)
4
,
pp. 494-516
Persistent link: https://www.econbiz.de/10013257181
Saved in:
7
An empirical investigation into the impact of product quality dimensions on improving the order-winners and customer satisfaction
Alzoubi, Haitham M.
;
Ahmed, Gouher
;
Al Shurideh, Muhammad
- In:
International journal of productivity and quality …
36
(
2022
)
2
,
pp. 169-186
Persistent link: https://www.econbiz.de/10013369895
Saved in:
8
Insights into customer online reviews of service quality in hotels : evidence from Vietnam
Ha Thu Nguyen
;
Anh Thi Tu Le
;
Nguyen Hoang
;
Phong Thai Le
- In:
International journal of productivity and quality …
36
(
2022
)
2
,
pp. 265-292
Persistent link: https://www.econbiz.de/10013369910
Saved in:
9
Development and validation of instrument for service quality of TQM educational institutions : external customers' perspective
Kwarteng, Albert Justice
- In:
International journal of productivity and quality …
36
(
2022
)
2
,
pp. 293-311
Persistent link: https://www.econbiz.de/10013369912
Saved in:
10
E-government and citizen satisfaction in Jordan : EGOVSAT testing using SEM approach
Nawafleh, Sahem
- In:
International journal of productivity and quality …
34
(
2021
)
1
,
pp. 20-32
Persistent link: https://www.econbiz.de/10012696535
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