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~isPartOf:"International journal of quality & reliability management"
~isPartOf:"International journal of quality and service sciences"
~isPartOf:"The journal of business & industrial marketing"
~isPartOf:"The journal of services marketing"
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Search: subject:"Customer loyalty"
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Beziehungsmarketing
26
Relationship marketing
26
Customer loyalty
25
Customer satisfaction
22
Kundenzufriedenheit
21
Consumer behaviour
19
Konsumentenverhalten
19
Dienstleistungsqualität
14
Service quality
14
Customer retention
6
Kundenbindung
6
Lieferantenmanagement
5
Loyalty
5
Supplier relationship management
5
Bank
4
Structural equation model
4
Strukturgleichungsmodell
4
B-to-B-Marketing
3
Business-to-business marketing
3
Confidence
3
Marketing management
3
Marketingmanagement
3
Personal banking
3
Privatkundengeschäft
3
Satisfaction
3
Structural equation modeling
3
Trust
3
Vertrauen
3
Banking industry
2
Banking sector
2
China
2
Corporate reputation
2
Customer experience
2
Dienstleistungssektor
2
Digitalisierung
2
Digitization
2
E-commerce
2
Einzelhandel
2
Electronic Commerce
2
Ethiopia
2
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27
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Akhtar, Asif
1
Alet Vilaginés, Josep
1
Alonso-Garcia, Javier
1
Askariazad, Mohammad Hossein
1
Babakhani, Nazila
1
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1
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1
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1
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1
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1
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1
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1
Diyana Maslina Hj Ahady
1
Etemad-Sajadi, Reza
1
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1
Gupta, Ashish
1
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1
He, Zhen
1
Huang, Lili
1
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1
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1
Ji, Chen
1
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1
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1
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1
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1
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1
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Luu, Ngoc
1
Ma, Jianmei
1
Marcon, Margarete de Fátima
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Published in...
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International journal of quality & reliability management
International journal of quality and service sciences
The journal of business & industrial marketing
The journal of services marketing
Journal of retailing and consumer services
51
Journal of business research : JBR
27
SpringerLink / Bücher
20
The service industries journal
18
Cogent business & management
16
Journal of hospitality marketing & management
16
Springer eBook Collection
14
Cogent Business & Management
13
International journal of contemporary hospitality management
13
International journal of hospitality management
12
Psychology & marketing
12
Research
12
The international journal of bank marketing : IJBM
12
Journal of the Academy of Marketing Science
11
Asia Pacific journal of marketing and logistics
10
Journal of marketing theory and practice
10
Munich Business School - Publications
10
Services marketing quarterly
10
The TQM journal : the international review of organizational improvement
10
Munich Business School Working Paper
9
International journal of electronic customer relationship management : IJECRM
8
Journal of strategic marketing
8
Service business
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Australasian marketing journal
7
Harvard business review : HBR
7
How to succeed in the digital age : strategies from 17 top managers
7
Industrial marketing management : the international journal for industrial and high-tech firms
7
Journal of Asian finance, economics and business : JAFEB
7
Journal of consumer behaviour : an international research review
7
Marketing intelligence & planning
7
European journal of marketing : EJM
6
Harvard-Business-Manager : das Wissen der Besten
6
Inventi impact: retailing & consumer services
6
Journal of Islamic marketing
6
Journal of open innovation : technology, market, and complexity
6
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
6
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ECONIS (ZBW)
27
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27
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1
Share of purchases in B2B : relative customer satisfaction indicators and customer characteristics as main influencers
Alet Vilaginés, Josep
- In:
The journal of business & industrial marketing
38
(
2023
)
5
,
pp. 1029-1040
Persistent link: https://www.econbiz.de/10014276725
Saved in:
2
M-shopping service quality dimensions and their effects on customer trust and loyalty : an empirical study
Zhang, Ruoqing
;
Jun, Minjoon
;
Palacios, Sergio
- In:
International journal of quality & reliability management
40
(
2023
)
1
,
pp. 169-191
Persistent link: https://www.econbiz.de/10013535631
Saved in:
3
Digitalization in B2B marketing : omnichannel management from a PLS-SEM approach
Alonso-Garcia, Javier
;
Pablo-Marti, Federico
; …
- In:
The journal of business & industrial marketing
38
(
2023
)
2
,
pp. 317-336
Persistent link: https://www.econbiz.de/10013539265
Saved in:
4
Investigating service innovation, bank reputation and customer trust : evidence from Indian retail banking
Biswas, Abhijeet
;
Jaiswal, Deepak
;
Kant, Rishi
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10012884470
Saved in:
5
Corporate image as an enabler of customer retention
Leong, Vai Shiem
;
Diyana Maslina Hj Ahady
;
Nazlida Muhamad
- In:
International journal of quality and service sciences
14
(
2022
)
3
,
pp. 486-503
Persistent link: https://www.econbiz.de/10013361627
Saved in:
6
Customer experience in digital banking : a review and future research directions
Chauhan, Shilpa
;
Akhtar, Asif
;
Gupta, Ashish
- In:
International journal of quality and service sciences
14
(
2022
)
2
,
pp. 311-348
Persistent link: https://www.econbiz.de/10013330620
Saved in:
7
Why are customers loyal in sharing-economy services? : a relational benefits perspective
Yang, Shuai
;
Song, Yiping
;
Chen, Sixing
;
Xia, Xin
- In:
The journal of services marketing
31
(
2017
)
1
,
pp. 48-62
Persistent link: https://www.econbiz.de/10011615648
Saved in:
8
Investigating the influence of TQM, service quality and market orientation on customer satisfaction and loyalty in the Indian banking sector
Pattanayak, Durgesh
;
Koilakuntla, Maddulety
;
Punyatoya, …
- In:
International journal of quality & reliability management
34
(
2017
)
3
,
pp. 362-377
Persistent link: https://www.econbiz.de/10011694508
Saved in:
9
Examining the relationships among service features,
customer
loyalty
and switching barriers in the Greek banking sector
Koutsothanassi, Eleni
;
Bouranta, Nancy
;
Psomas, Evangelos
- In:
International journal of quality and service sciences
9
(
2017
)
3/4
,
pp. 425-440
Persistent link: https://www.econbiz.de/10011772150
Saved in:
10
Investigating status demotion in hierarchical loyalty programs
Ramaseshan, B.
;
Ouschan, Robyn
- In:
The journal of services marketing
31
(
2017
)
6
,
pp. 650-661
Persistent link: https://www.econbiz.de/10011801641
Saved in:
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