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~isPartOf:"International journal of quality & reliability management"
~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"Journal of strategic marketing"
~subject:"Beziehungsmarketing"
~subject:"Quality management"
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Search: subject_exact:"Servicequalität"
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Beziehungsmarketing
Quality management
Dienstleistungsqualität
486
Service quality
486
Customer satisfaction
289
Kundenzufriedenheit
289
Consumer behaviour
270
Konsumentenverhalten
270
Relationship marketing
223
Qualitätsmanagement
78
Einzelhandel
75
Retail trade
75
Customer service
64
Kundenservice
64
Online retailing
49
Online-Handel
49
Beschwerdemanagement
46
Complaint management
46
Dienstleistungssektor
41
Service industry
41
Satisfaction
36
E-commerce
35
Electronic Commerce
35
Confidence
30
Vertrauen
30
Customer loyalty
29
Viral marketing
29
Virales Marketing
29
Emotion
27
Product quality
25
Produktqualität
25
Customer integration
21
Kundenintegration
21
Customer experience
19
Ladengestaltung
19
Mobile communications
19
Mobilkommunikation
19
Store design
19
Arbeitszufriedenheit
18
Brand image
18
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218
Free
1
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Article
286
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286
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286
Case study
1
Conference paper
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English
286
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Prentice, Catherine
8
Prybutok, Victor R.
4
Fernandes, Teresa
3
Gong, Taeshik
3
Harun, Ahasan
3
Hollebeek, Linda D.
3
Izogo, Ernest Emeka
3
Loureiro, Sandra Maria Correia
3
Mortimer, Gary
3
Park, Jungkun
3
Paul, Justin
3
Quach, Sara
3
Rokonuzzaman, Md
3
Roy, Sanjit Kumar
3
Wang, Xuequn
3
Ahmad Jusoh
2
Al Khateeb, Amr
2
Alnawas, Ibrahim
2
Bamford, David
2
Bilgihan, Anil
2
Carlson, Jamie
2
Cioppi, Marco
2
Dwivedi, Yogesh Kumar
2
El-Adly, Mohammed Ismail
2
El-Manstrly, Dahlia
2
Ellis-Chadwick, Fiona
2
Fatima, Johra Kayeser
2
Fazal-e-Hasan, Syed
2
Francioni, Barbara
2
Georgiou, Andreas C.
2
Gotzamani, Katerina
2
Hinson, Robert
2
Islam, Jamid Ul
2
Japutra, Arnold
2
Jebarajakirthy, Charles
2
Karande, Kiran
2
Le, Hoang T. P. M.
2
Lee, Kangcheol
2
Lunardo, Renaud
2
Malik, Shahab Alam
2
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International journal of quality & reliability management
Journal of retailing and consumer services
Journal of strategic marketing
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
131
International journal of hospitality management
129
Journal of business research : JBR
110
The journal of services marketing
102
The TQM journal : the international review of organizational improvement
85
The service industries journal
83
International journal of productivity and quality management : IJPQM
76
Journal of hospitality marketing & management
61
Total quality management & business excellence
58
International journal of contemporary hospitality management
56
Services marketing quarterly
55
Service business
53
Quality management journal : QMJ
51
International journal of quality and service sciences
48
Journal of service research : JSR
48
International journal of services and operations management
47
Journal of travel and tourism marketing
44
Cogent business & management
40
Journal of service management
40
Journal of air transport management
35
Tourism management : research, policies, practice
34
Managing service quality : MSQ ; an international journal
32
International journal of services, economics and management
30
International journal of production research
28
Industrial marketing management : the international journal for industrial and high-tech firms
27
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
27
Journal of service research
26
The international journal of bank marketing : IJBM
26
Asia Pacific journal of marketing and logistics
25
Auditing : a journal of practice & theory
25
Benchmarking : an international journal ; BIJ
22
Journal of the Academy of Marketing Science
22
Marketing intelligence & planning
22
Beiträge zur Hochschulpolitik
21
International journal of production economics
21
European research studies
19
International journal of business information systems : IJBIS
19
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ECONIS (ZBW)
286
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1
How to facilitate improvements in public service systems : propositions for action
Gyllenhammar, Daniel
;
Hammersberg, Peter
- In:
International journal of quality & reliability management
40
(
2023
)
6
,
pp. 1429-1448
Persistent link: https://www.econbiz.de/10014313826
Saved in:
2
A combined QFD-AHP decision-making tool for the investigation and improvement of e-banking usage
Paltayian, George
;
Georgiou, Andreas C.
;
Gotzamani, Katerina
- In:
International journal of quality & reliability management
41
(
2024
)
1
,
pp. 150-172
Persistent link: https://www.econbiz.de/10014470825
Saved in:
3
Healthcare service quality and patient satisfaction : a conceptual framework
Javed Ali
;
Ahmad Jusoh
;
Norhalimah Idris
;
Khalil Md Nor
- In:
International journal of quality & reliability management
41
(
2024
)
2
,
pp. 608-627
Persistent link: https://www.econbiz.de/10014470928
Saved in:
4
Can chatbot customer service match human service agents on customer satisfaction? : an investigation in the role of trust
Huang, Dongling
;
Markovitch, Dmitri G.
;
Stough, Rusty A.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014460850
Saved in:
5
The way to generate customer citizenship behavior with customer experience
Le, Hoang T. P. M.
;
Kim, Dongyoup
;
Park, Jungkun
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460861
Saved in:
6
Integrated banking channel service quality (IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity
Sreejesh, S.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
Saved in:
7
Demonstrating the influencing factors and outcomes of customer experience in omnichannel retail
Zhang, Xueting
;
Park, Younggeun
;
Park, Jaejin
;
Zhang, Hao
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014462160
Saved in:
8
Determining influence of service quality on user identification, belongingness, and satisfaction on mobile social media : insight from emotional attachment perspective
Pang, Hua
;
Zhang, Kaige
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014462295
Saved in:
9
S-O-R based experiential framework for measuring in-store customer satisfaction in non-fuel retailing
Shamim, Amjad
;
Muhammad Farrukh Abid
;
Ahmad, Farooq
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-20
Persistent link: https://www.econbiz.de/10014462298
Saved in:
10
The study of brand loyalty and switching cost on OTT bundled service choice : focusing on reference-dependent preferences in the saturated market
Kim, Kyungah
;
Kim, Junghun
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014462320
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